Island City Practice
Nutfield Place, Portsmouth, Hampshire, PO1 4JTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Useless receptionist
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
All I wanted today was to talk with my doctor, I had to call 4/5 times and still told me to use the anima online system, I have no laptop and my phone is half death, manage to do it with someone else phone still is not working, the anima website says that is still possible to call or visit but the receptionist refused to help me, she directly said I'm not able to talk with my doctor, now me and my brother have a very bad fever and left completely helpless by the practice only because the receptionist refused to do her job. Was able to use anima but did not give me access to the appointment and says emergency only so I called the practice a 4th time and again the receptionist did not want to let me talk with my doctor. Lake road has become a joke.
Visited February 2024
Review titled Island City Practice
Replied on 19 February 2024
Dear Patient. I am sorry to receive your feedback as we do strive to offer the best care we can. I note you have posted anonymously but would be happy to investigate fully if you would contact me directly. Our email address is j82085.sms@nhs.net. We have introduced Anima to improve the services we offer to our patients and enable us to run more effectively and efficiently. I'm sorry this was not your experience. Ann Turner Practice Manager
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Review titled Prompt excellent service
Rated 5 stars out of 5
by Liz Krys - Posted on 13 November 2023
Thank you for providing excellent service, there are so many ways to access General Practice, which make it possible for all my family. We all work, and are busy. With patience, I can access this. You have addressed all our concerns, respecting our ideas and expectations. You have followed up after receiving advice from Secondary Care. You gave also been proactive with health prevention. Every encounter has been professional, courteous, friendly and prompt. Thank you for the great job you all do.
Visited November 2023
Review titled Island City Practice
Replied on 14 November 2023
Dear Miss Krys. Thank you so much for your positive feedback. Our staff work hard to provide a positive experience for our patients which is not always recognised. Receiving positive comments such as yours is much appreciated. Thank you once again. Ann Turner, Practice Manager
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Review titled Booking a repeat GP appointment
Rated 3 stars out of 5
by Anonymous - Posted on 06 December 2023
The experiences I have had with GPs at this practice has been excellent face to face and on the phone. However, my experience when trying to make a repeat appointment (that the GP asked me to do) has been dreadful. There are no appointments ever on line. It took 3 visits to the surgery to get my last repeat appointment. Currently I have made three visits to get another repeat appointment and have not managed to get one. Admin staff are variable in the way they advise you. It is very upsetting to feel that you literally can't see a GP when you have been advised to.
Visited November 2023
Island City Practice has not yet replied.
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Review titled Gone downhill since joining the other two surgeries
Rated 1 star out of 5
by Emma - Posted on 04 December 2023
Before Covid Sunnyside was brilliant and I would have highly recommend it and did. But now, definitely not. I’ve been diagnosed with a rare illness and my doctor at the time was amazing, that Dr has since gone on long term leave so I’ve not seen them for a long time. I keep getting sent over to Lake rd and seeing different Drs that don’t understand my illnesses and ask me questions like what do you want us to do?! Why are you on this medication?! I go to them for help they are meant to tell me what’s best. They don’t listen. I don’t have much fight left in me and sometimes don’t see the point in trying to argue with them as they all just seem to look after themselves and not worry about the patients. It’s not just me it’s been the same for my mum, she’s disabled asked for the doctor to do a home visit because she was so ill they refused, a week later she tried again the only reason they came out was because my brother took over the call and my mum ended up in hospital. Which could have all been avoided if doctor had came out in first place. We both have compromised immune systems so have to be extra careful.
Visited November 2023
Review titled Island City Practice
Replied on 05 December 2023
Dear Emma. We are sorry to receive your feedback as we do strive to offer the best care we can. As you have posted anonymously, it is difficult to investigate your specific issues. We would be happy to investigate fully if you would contact us directly. Our email address is j82085.sms@nhs.net. Ann Turner, Practice Manager
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Review titled High blood pressure.
Rated 2 stars out of 5
by Anonymous - Posted on 12 October 2023
I had an appointment with the Lake road surgery for 9-10 this morning I got there on time and then I was Told I had to go to Sunny side surgery which is through Portsmouth in heavy traffic .I have never been there before and had to find it,so when they did my pressure it was high because I was so angry .
Visited October 2023
Review titled Island City Practice
Replied on 26 October 2023
Dear Patient. We are sorry to receive your feedback as we do strive to offer the best care we can. Island City Practice offer a walk-in clinic at both Lake Road and Sunnyside surgeries each morning between 9.00-10.00am where blood pressure can be checked. As you have posted anonymously, it is difficult to investigate why you were asked to travel from Lake Road to Sunnyside. We can appreciate your frustrations and would be happy to investigate fully if you would contact us directly. Our email address is j82085.sms@nhs.net.
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Review titled Great care shown
Rated 5 stars out of 5
by Matt G - Posted on 21 September 2023
I went in for a routine BP check following some alarming results doing the NHS Futures trial and had excellent care from start to what’s still ongoing. Within 24 hours I had received a prescription at my local pharmacy and had been for both blood and ECG tests between two of the surgeries in the practice. Consultations with the GP were excellent and each member of staff was exceptional. The ongoing care I am receiving is a credit to our NHS thank you.
Visited September 2023
Review titled Island City Practice
Replied on 05 October 2023
Dear Patient. Thank you so much for your positive feedback. Our staff work hard to provide a positive experience for our patients which is not always recognised. Receiving positive comments such as yours is much appreciated. Thank you once again. Ann Turner, Practice Manager
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Review titled Gone downhill since merging
Rated 2 stars out of 5
by Anonymous - Posted on 15 September 2023
After sending in an E consult, which states that you would hear back from surgery after 48 hrs, I heard nothing. After a week I went in to surgery and asked if I had been forgotten, I was told I was on the list to be phoned to arrange an appointment. After two and a half weeks I was phoned and offered an appointment another 2 weeks later. Due to being at work when I received the phone call and being in the midst of doing other things I realised that I had completely got all .y days mixed up and would actually have been away that particular day. I went into the surgery after work and explained what had happened only to be told there were no appointments at all in Lake Road or Sunnyside and basically I would have to be put to the back of the list for a phone call to arrange another appointment. I asked how long this would take and was told they didn't know and I was 54th on the list. I went home to my husband in tears as I couldn't believe that I would have to wait even longer due to a small mistake and Confusion with my dates of being away. I do understand that GP surgeries are busy with a lot of patients but I just can not stand why it has got so bad especially when you are advised to do an E consult in the first place.
Visited September 2023
Review titled Island City Practice
Replied on 05 October 2023
Dear Patient. We are sorry to receive your feedback as we do strive to offer the best care we can. As you have posted anonymously, it is difficult to investigate your specific issues. The response you received from the Econsult is an automated one. All EConsults are triaged the same day and in your own case it seems that a routine appointment was to be offered to you. We recognise that our ability to offer routine patient appointments is often in a longer timeframe than we would like. Unfortunately, general practice is facing unprecedented demand, which is outweighing capacity, dealing with increased patient list sizes, with an ageing population and more complex health needs. We release appointments throughout the week, booking two to three weeks ahead. Experience has shown that booking further into the future than this results in a significant level of appointments where patients do not attend (either because they have forgotten or the problem they had has been resolved). Whilst we recognise this is not an ideal situation, regrettably it is the best system we can offer within the resources available to us. We would be happy to investigate fully if you would contact us directly. Our email address is j82085.sms@nhs.net. Ann Turner, Practice Manager
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Review titled It's making people more sick
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
I tried and tried to book appointment over the phone it cuts off or there closed because of staff training and when u finally get though there is no available appointments. I put several e consultants and never heard back. I feel for the surrounding community because this seriously a bad issue that making people even worse. I give up on this surgery
Visited September 2023
Review titled Island City Practice
Replied on 26 October 2023
Dear Patient. We are sorry to receive your feedback as we do strive to offer the best care we can. As you have posted anonymously, it is difficult to investigate your specific concerns. All EConsults are triaged the same day. I am sorry you have not heard back and would be happy to investigate fully if you would contact us directly. We recognise that our ability to offer routine patient appointments is often in a longer timeframe than we would like. Unfortunately we can only work with the resources at our disposal and we are certainly not alone in struggling to meet ever-increasing patient demand. Our practice, along with all others in Portsmouth is closed for one half day training each month. Our email address is j82085.sms@nhs.net. Ann Turner, Practice Manager
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Review titled Good
Rated 5 stars out of 5
by Charles lovell - Posted on 16 August 2023
Individual receptionist very helpful doctor very thorough there was a problem getting my info across from q a rheumatology I do not know where the problem is but when I was told it was sent electronically and I went into surgery 10 days later to get appointment you did not have my info so I had to chase it
Visited August 2023
Review titled Island City Practice
Replied on 05 October 2023
Dear Mr Lovell. Thank you so much for your positive feedback. Our staff work hard to provide a positive experience for our patients which is not always recognised. Receiving positive comments such as yours is much appreciated. Thank you once again. Ann Turner, Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
I usually go in to make appointments for bloods etc.or phone the surgery sometimes in a long queue sometimes not.but everyone's very helpful and much better now I can access. My results on line .
Visited August 2023
Review titled Island City Practice
Replied on 05 October 2023
Dear Patient. Thank you so much for your positive feedback. Our staff work hard to provide a positive experience for our patients which is not always recognised. Receiving positive comments such as yours is much appreciated. Thank you once again. Ann Turner, Practice Manager