ISLAND HEALTH
145 East Ferry Road, Isle of Dogs, London, Greater London, E14 3BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by Neil McGarahan - Posted on 12 March 2024
The E-triage system is easy to use, but you have to be quick of the mark at 8am to complete the questionnaire, before the daily allocation of slots are no longer available. The Practice was very quick to respond to my medical query. On arrival at the Practice, the reception staff were courteous and friendly. The Reception/Waiting area was clean and clutter free. The Doctor who saw me was through and reassuring. The advice and diagnosis was easily understood. Island Health has been my GP Practice for 25 years and has always been supportive and professional. Keep up the Good Work.
Visited March 2024
Review titled ISLAND HEALTH
Replied on 15 March 2024
Dear Neil McGarahan, Thank you for taking the time to leave this glowing 5 star rating review. We are pleased to hear the system worked well for you and that you are pleased with the service here at Island Health. We are especially grateful for the comment on the building as we have been working towards a positive environment for both patients and the staff. We aim to keep striving and improving. Many thanks Michelle Practice Manager
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Review titled Unprofessional, unqualified and understaffed
Rated 1 star out of 5
by Sara - Posted on 21 March 2024
I arrived just five minutes late, yet I had to endure a wait of one and a half hours before seeing the GP. This experience has highlighted a glaring issue of understaffing among the medical team. Additionally, the receptionists appear to lack the necessary qualifications, resulting in unprofessional service. This was just one experience out of many samples, suggesting a systemic problem that needs addressing urgently. The situation is quite scandalous and leaves much to be desired in terms of patient care.
Visited March 2024
Review titled ISLAND HEALTH
Replied on 22 March 2024
Dear Sara Thank you for taking the time to leave this review. We appreciate the feedback enabling us to review and improve services. We are sorry you have had a negative experience here at Island Health. From the brief description above the issues seems to have arisen from arriving late for your appointment, we do advise patient to arrive at least 10 minutes before your appointment time. When arriving late it is the doctors discretion if they will uphold the appointment or ask the patient to rebook. In this instance the doctored honoured the appointment but was unable to slot you in quickly. We are sorry you had such a long wait but are pleased you were seen and did not have to return on another day. The reception team are constantly evolving, learning and partake in customer service training. If you would like to discuss these issues in more depth please contact the management team and we will be happy to speak to you Kind Regards Michelle Practice Manager
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Review titled Fantastic doctor
Rated 5 stars out of 5
by Stephanie Champion - Posted on 26 March 2024
My GP took her time to really explain all recent test results. Excellent care. She also explained how she will follow up and send referrals. I was really pleased with the explanation and she even sent me follow up notes to help understand more.
Visited March 2024
Review titled ISLAND HEALTH
Replied on 28 March 2024
Dear Stephanie Thank you so much for taking the time to leave this 5 star rating. We are pleased to have met your expectation and hope to continue going forward Kind Regards Michelle Management Team
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Review titled Poor follow up
Rated 3 stars out of 5
by Jega - Posted on 12 February 2024
No follow up over last 2 months on blood tests, urine tests and echo cardiogram. Have to chase up reception for results. Mostly allocated telephone appointments with a different doctor each time (with limited history of past care and long term issues). No named gp allocated after original doctor retired. Poor communication from surgery
Visited February 2024
Review titled ISLAND HEALTH
Replied on 20 February 2024
Dear Jega Thank you for taking the time to leave this review we appreciate any feedback provided to learn and improve our services. Unfortunately, I am unable to look into your records, however, I can provide assurance that were blood tests abnormal the surgery wold contact you & arrange an appointment for review within 2 weeks this maybe with a different GP but they have access to all your medical records. ECG's carried out within the surgery patients are given the results on the day and those carried out within a hospital setting the hospital should provide the results. I am not aware of named GP's allocated to a retired GP if you could provide you full name by contacting the surgery I would be happy to look into this. Going forward to view your results you can now register with the NHS appt enabling you to see all results. For tests carried out in secondary care I believe they have an app you could register to to view tests taken at the hospital please ask them for the correct app details. We would like to consult with all our patients undergoing test, however, due to the high workload we are unable to do so and concentrate on those who's results are abnormal and needing follow up. Should you need any assistance with installing the app please do not hesitate to come in and see us. many thanks Michelle Island Health Management Team
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Review titled impossible to get an appointment
Rated 1 star out of 5
by Abdelrahman - Posted on 18 January 2024
Impossible to get an appointment, called on different occasions but the normal response is to call 111 or call us back later, the what is the point of having a GP, 100% useless.
Visited January 2024
Review titled ISLAND HEALTH
Replied on 05 February 2024
Dear Abdelrahman We are sorry to hear you are disappointed with our system. If you would like to contact us we will do our best to assist. Demand and Capacity is an ongoing issue within the NHS, however, we are striving to make improvements with use of different roles and Community Services.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2024
Trying to schedule an appointment for the last three weeks even though the hospital issued the clinic a letter. They only make same-day appointments rather than scheduling ones and if are not lucky they do not even have slot for the same day. Today, 01.02.2024, I have been waiting in queue to schedule an appointment since 8 a.m.; however, the queue has been cut three times, making it impossible to even contact the practice. Very disappointment service.
Visited January 2024
Review titled ISLAND HEALTH
Replied on 05 February 2024
Dear Patient. We are sorry to hear about your disappointing experience at the surgery. We have listened to our patients and now offer pre-bookable appointments 7 days in advance we hope this goes some way to resolving the issues around same day availability only. In regards to the telephone cutting off this has not been heard of since we installed a new telephony system in December 2023. If you would like to contact us directly we would like to investigate this malfunction. We hope to hear from you soon. Regards Island Health Management Team
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Review titled Repeatedly good treatment
Rated 5 stars out of 5
by Anthony L. - Posted on 16 December 2023
Given the current shortage of skilled nurses and doctors, I have nothing but respect and praise for the way this practice works, and the service the doctors in particular provide. I have had to call nearly a dozen times this year and this review applies to each occasion. Yes one needs to make an econsult call pretty close to 8am, but then invariably a telephone call from a Doctor is received within a few hours, sometimes less, and always I have been happy with the recommendations and outcomes. So my heartfelt appreciation goes out to you all at Island Health. Thank you for all you have done for this 79 year old, not just in 2023 but over the last five years. I do have one pretty minor suggestion. I know this does mean more work for someone, but each review is unique and as such should get a unique response. Thank you again for all your hard work under extreme pressure.
Visited December 2023
Review titled ISLAND HEALTH
Replied on 05 February 2024
Dear Anthony Thank you for taking the time to send this glowing review. we do appreciate your kind words and are happy to provide you with such a service. Minor Suggestion taken onboard and we will endeavour to answer each comment on its own merit and respond accordingly. Kind Regards Island Health Management Team
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Review titled Caring staff
Rated 5 stars out of 5
by Julia Vockrodt - Posted on 04 January 2024
The doctors at this practice have all been consistently proactive when it comes to monitoring my sister's health, it's very reassuring
Visited December 2023
Review titled ISLAND HEALTH
Replied on 05 February 2024
Dear Julia Thank you for taking the time to leave this positive and kind review. It is reassuring to hear from patients carers and family members that they are assured their loved ones are being cared for. We will continue to do so. Kind regards Island Health Management Team
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Review titled Fantastic Phlebotomist
Rated 4 stars out of 5
by Mash - Posted on 08 November 2023
The male Phlebotomist is fantastic in the surgery. Sadly, many of his counterparts have left bruise and scars on my arm and my mother’s, however he is always very efficient and gives little to now pricking. He is exceptionally skilled and instantly knows weak veins and how to get blood samples as painless as possible.
Visited October 2023
Review titled ISLAND HEALTH
Replied on 05 February 2024
Dear Mash, Thank you for taking the time to leave this review we appreciate the feedback. Our Phlebotomist Neil has been a valid addition to our family/workforce here at Island Health. He has recently qualified as a Health Care Assistant and as so will be taking on more roles and responsibilities we look forward to watching his career progression. Kind Regards Island Health Management Team
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Review titled Always a good service
Rated 5 stars out of 5
by Philip Ifill - Posted on 17 October 2023
Although it’s sometimes difficult getting an appointment online, I always get the help I need when I go into the surgery.
Visited October 2023
Review titled ISLAND HEALTH
Replied on 05 February 2024
Dear Philip Thank you for taking the time to leave this positive 5 star rating we appreciate the feedback. We will continue to improve our online access trying different approaches to enable the service to become available for longer, I am pleased to hear you are helped when attending the practice, I will feed this back to the team. Kind Regards Island Health Management team