ISLAND HEALTH
145 East Ferry Road, Isle of Dogs, London, Greater London, E14 3BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Nadira Choudhury - Posted on 02 December 2024
Gp was very understanding and I felt very comfortable to her. I wasn’t sure about what was going on with my symptoms but she made me feel at ease. I have been going to this go practice since I was a little girl, over 20 years
Visited December 2024
Review titled ISLAND HEALTH
Replied on 04 December 2024
Dear Nadira Choudhury, Thank you for taking the time to leave this glowing 5 star review. We are very pleased that you were made to feel so comfortable and your symptoms explained making you feel at ease. It is lovely to hear from a longstanding member of our practice. We hope to continue to provide you with this level of service going forward Kind Regards Michelle Island health management Team
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Review titled Good service
Rated 5 stars out of 5
by Karla Steinbrink - Posted on 02 December 2024
To get an appointment is a bit complicated but nevertheless quick. The GP has advised me and booked me in for follow up appointments which I am very happy about. She also sent me information which was very helpful. Thanks
Visited December 2024
Review titled ISLAND HEALTH
Replied on 04 December 2024
Dear Karla Steinbrink, Thank you for leaving this glowing 5 star rating. We apologise for the complex booking system as we try to meet all our patients preferred methods of communication/booking. We are please to hear you had such a positive experience with our GP who has provided continuation of care with follow up and information provided. We aim to continue to provide this level of care going forward. Kind Regards Michelle Island Health management Team
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Review titled high quality
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2024
friendly staff who were extremely helpful. clean and organised area. appointments were efficient and done easily. everything is accessible. thank you, would recommend :)
Visited December 2024
Review titled ISLAND HEALTH
Replied on 04 December 2024
Dear Patient, Thank you for taking the time to send this 5 star review we appreciate all feedback regarding our service. I will feedback to the team you kind comments around friendly staff they will be thrilled and the condition of our practice as we have recently had the waiting area painted. We are pleased you found the booking system easy to navigate and found it to be efficient. We aim to provide this level of service going forward Kind Regards Michelle Island Health Management Team
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 25 November 2024
Nice and friendly staff, clean office ,and always follow up patients For example , I forgot my blood test appointment and the staff called to re booking again for another day Really appreciate their time
Visited November 2024
Review titled ISLAND HEALTH
Replied on 27 November 2024
Dear Patient, Thank you for taking the time to leave this positive review. We are pleased you had such a positive experience here at Island Health and we aim to continue to do so. Kind Regards Michelle Island health Primary Care LTD
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Review titled Good Practice
Rated 4 stars out of 5
by Dharmesh Shah - Posted on 25 November 2024
Good care from the doctors, understanding and explain any diagnosis or conditions etc. very clearly. Sometimes hard to get an appointment on the day and the online booking closes within minutes as fills up fast.
Visited November 2024
Review titled ISLAND HEALTH
Replied on 27 November 2024
Dear Dharmesh Shah. Thank you for taking the time to leave this positive review. We are happy to hear the GP was empathetic and took the necessary time to explain your condition, We are constantly reviewing ways to extend the length of time the e-consults are available, thank you for your understanding as the demand for online booking is high. Kind Regards Michelle Island Health Management Team
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Review titled Qualified and professional staff
Rated 5 stars out of 5
by Hernan Enrique Perez Rodriguez - Posted on 27 October 2024
After visiting several medical centers to solve my high blood pressure problem, I found my solution in this surgery. The doctors took action quickly and diagnosed the kidney problem. Now I am undergoing treatment thanks to these professionals who work hard here in Island Heath. Thank you.
Visited October 2024
Review titled ISLAND HEALTH
Replied on 31 October 2024
Dear Hernan Perez Rodriguez Thank you for taking the time to leave this 5 star review. We appreciate your positive feedback. We are pleased you have received a high level of care from our Health Care Professionals and are receiving the correct medical treatment. We will endeavour to provide this level of care and wish all the best in your current treatment. Kind Regards Michelle Island Health Management Team
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Review titled Compassionate care
Rated 5 stars out of 5
by Muzzammil - Posted on 10 September 2024
I am so pleased with my visit today. I was seen by one of the GPs. She was very understanding to my needs, listened to my concerns and went above and beyond to treat me. She involved me in the decision making and helped me to understand the best options for treatment. She checked up on me several times and demonstrated real empathy. I’m so gretaful for the care she provided to me today. It made me feel much better than before I came to see her. Despite the systemic issues in the NHS and funding issues, Island Health is trying its best to cater for the increased population of Crossharbour. Thank you for your care and dedication everyone at the practice
Visited September 2024
Review titled ISLAND HEALTH
Replied on 13 September 2024
Dear Muzzammil, Thank for taking the time to leave this 5 star review we appreciate all feedback. We are pleased to hear your recent experience at Island Health was a positive one and would like to take the opportunity to thank you for acknowledging efforts made to provide a good service here at Island Health. Kind Regards Michelle Practice Manager
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Review titled Kind and helpful support
Rated 5 stars out of 5
by Amelia Clark - Posted on 25 June 2024
Island Health continues to be a brilliant surgery to deal with. Admittedly, the new system for getting appointments can be a little frustrating (and scary) at times , but once through the gauntlet, your Doctors are lovely, helpful and reassuring. Particular plaudits to the GP who has been caring for me recently with menopausal, gynae and exhaustion issues. She is a caring listener, and practitioner, and has made me feel a lot calmer about my situation. She removed a troublesome IUD for me, and even made me laugh at a very dark time for me just recently. I highly recommend her as a Doctor. It makes all the difference. I have confidence in her advice and personal care for me as a patient. I am 100% sure she makes all her patients feel the same. Thank you
Visited June 2024
Review titled ISLAND HEALTH
Replied on 26 June 2024
Dear Amelia Thank you for taking the time to leave this review we appreciate the feedback. I am sorry to hear the booking system is challenging this is something we are constantly monitoring and exploring ways and methods to improve. We are pleased to hear you have been helped and reassured by one of our GP's receiving good care. We hope to continue and improve in our patient care. Kind Regards Michelle Island Health Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Malika Moussaid-Hilton - Posted on 13 June 2024
Today I had a call from Dr. Sonar Shah in the morning as expected. She reviewed my recent blood results with me and explained each blood test in detail and in a manner that was easy for me to follow and understood. I also shared with her a couple of other minor health concerns and she helped fix a consultation with a pactice nurse to investigate further. She also advised on a healthy diet suitable to a frequent traveller like me. All in all I had a very plaisant experience and happy how doctor-patient relationship is conducted. Thank you Dr. Sonar Shah
Visited June 2024
Review titled ISLAND HEALTH
Replied on 14 June 2024
Dear Malika Moussaid-Hilton, Thank you for taking the time to leave this 5 star review. We appreciate the feedback. We are pleased you had a pleasant experience during your consultation with Dr Sonal Shah & she was able to meet your expectations answering all your concerns. Kind Regards Michelle Island Health Management Team
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Review titled This practice is not fit for purpose anymore
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
I've been getting migraines with blurred vision with some other symptoms, phoned the surgery was told no appointments available and told me to go A&E, I refused to go A&E and demanded an appointment. They told me to go in straight away. The practise was empty with not one patient in the waiting area.
Visited April 2024
Review titled ISLAND HEALTH
Replied on 19 April 2024
Dear Patient, Thank you for taking the time to leave this review we appreciate all feedback in the efforts to improve our service. You comment the surgery had no appointments available and you were signposted to attend A&E due to the symptoms you were describing this would be the correct advice to give to safeguard your wellbeing. You state this was on the phone, however, you note no patients were in the waiting room. At points during the day the appointments are telephone calls, therefore, the waiting room would look empty but I can assure you the GP's are working tirelessly. I find the comment not to be very clear if you would like to contact the surgery we will be able to look into this further and provide feedback. We hope to hear from you soon Kind Regards Michelle Island Health Management Team