Islip Manor Medical Centre
45 Eastcote Lane, Northolt, Middlesex, UB5 5RGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Islip Manor Medical Centre.
Reviews
-
Review titled Great paracrice with very welcoming staff member.
Rated 5 stars out of 5
by Sushma Paudel - Posted on 03 August 2023
As soon as I entered on practice, staff on the enquires desk welcome me such a way that I am their family member. The information given by GP and healthcare assistance was very satisfied. Practice Manager is highly experienced . Know wonder why my surgery called is Family Practice. Very grateful to be registered .
Visited August 2023
Islip Manor Medical Centre has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by n. allibhai - Posted on 16 March 2023
Excellent service received from the Clinical Pharmacist who I met for the first time. I sincerely hope they stay as a great addition to the Team and along with the Principal GP and Practice Manager provide an excellent service. I have never had a bad experience and cannot thank the Team enough for the help and support received.
Visited March 2023
Islip Manor Medical Centre has not yet replied.
-
Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
GP receptionists are condescending on the phone and GP doesn’t seem to care less. Was suggested website links at one of my problems and appointments have been extremely lacking and late . Waited over 8 hours for phone call.
Visited March 2023
Review titled Islip Manor Medical Centre
Replied on 23 March 2024
We are deeply sorry to hear about your negative experience with our GP surgery. Providing compassionate and respectful care to our patients is of utmost importance to us, and we sincerely apologise if you felt that our receptionists were condescending during your interactions. We take all feedback seriously and are committed to addressing your concerns. Our reception team undergoes regular training to ensure they provide courteous and empathetic service to all patients, and we will take immediate steps to address any behavior that falls short of our expectations. Regarding your experience with appointment availability and wait times, we understand the frustration of waiting for extended periods, both for appointments and phone calls. We strive to provide timely access to care for all our patients, and we apologise for any inconvenience caused by delays in scheduling or returning calls. In light of your feedback, we will review our appointment scheduling processes to identify areas for improvement and ensure that appointments are scheduled efficiently and promptly. Additionally, we will investigate the delays in returning your phone call to prevent similar occurrences in the future. Your feedback is invaluable to us as we work to continuously improve our services. We are committed to regaining your trust and providing you with the high-quality care and service you deserve. Please don't hesitate to reach out to us directly if you have any further concerns or if there's anything specific we can do to address your experience.
-
Review titled Very Supportive
Rated 5 stars out of 5
by Donal Daly - Posted on 05 September 2022
I don't often attend surgery, but when I do I find everyone I interact with is great. Great that I can get my repeat subscriptions online and sent to my local chemist and approval are normally same day. They are also proactive encourgaging my healthy living drive with useful advice.
Visited August 2022
Review titled Islip Manor Medical Centre
Replied on 23 March 2024
We're thrilled to hear about your positive experience with our surgery! Our team works diligently to provide excellent service and support to all our patients, and it's incredibly rewarding to know that we've met your expectations. It's fantastic to hear that you appreciate the convenience of our online repeat prescription service and the efficiency of our same-day approval process. We understand the importance of making healthcare accessible and seamless for our patients, and we're glad to hear that these services have been beneficial for you. Moreover, we're delighted that you've found value in the proactive support and advice provided by our team to promote your healthy living goals. Encouraging and empowering our patients to prioritize their health and well-being is a top priority for us, and we're committed to supporting you on your journey to better health. Thank you for taking the time to share your feedback with us. Your kind words serve as motivation for our team to continue delivering exceptional care and service to all our patients. We look forward to serving you again in the future and supporting you in achieving your health goals.