Islip Manor Medical Centre
45 Eastcote Lane, Northolt, Middlesex, UB5 5RGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A Pleasant and Reassuring GP visit
Rated 4 stars out of 5
by Miss L Bueno - Posted on 13 June 2024
Today, I had an appointment with my GP to address a persistent ear pain that I had been experiencing in my left ear for the past four days. Given my usual apprehension towards GP visits, I was not particularly looking forward to this appointment. However, my experience today was remarkably different and pleasantly surprising. From the moment I was called in, I was greeted by their Clinical Pharmacist who had a friendly tone and a warm facial expression. This initial interaction immediately put me at ease. She began by asking relevant and specific questions about my ear pain, demonstrating a genuine interest in understanding my condition and providing the best care possible. Her advice on how to manage the pain was clear and helpful. Because my case wasn’t serious, the consultation regarding my ear issues was brief yet thorough. However, what stood out to me was her attention to detail and proactive approach. Upon reviewing my medical record, she noticed that I was due for an asthma review. Instead of asking me to schedule another appointment, she decided to conduct the review then and there, saving me time and an additional visit. This seamless transition from addressing my ear pain to conducting the asthma review was handled with efficiency and care. She took the time to ask about my current asthma management and offered valuable advice. Her willingness to address my health concerns comprehensively made me feel valued and heard. In addition to the medical consultations, we also engaged in a pleasant and informal chat. This personal touch made the visit feel less clinical and more like a conversation with someone who genuinely cared about my well-being. Her demeanor throughout the visit was kind and patient, making it one of the most pleasant experiences I’ve had at a GP’s office. Typically, I find GP visits to be rushed and impersonal, often leaving me feeling like just another number. Today was a refreshing change. I left the clinic feeling relieved and very satisfied with the level of care and attention I received. Overall, today’s visit was a positive experience that not only addressed my immediate health concerns but also reinforced the importance of a caring and attentive healthcare provider. I am grateful for the exceptional service and the difference it made to my perception of visiting the GP.
Visited June 2024
Islip Manor Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2024
All staff so helpful, I rang and explained my symptoms and they fitted me in with no appointment that morning. Caring and courteous, alway get an appointment whether in person or a phone consultation.
Visited June 2024
Islip Manor Medical Centre has not yet replied.
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Review titled Great doctor
Rated 4 stars out of 5
by Kah - Posted on 11 June 2024
The lady doctor who treated my viral condition was extremely professional, courteous and knowledgeable. As receipt of my medication was urgent, she took great lengths to facilitate it. She is definitely a valued asset to this practice. I wish her well!
Visited June 2024
Islip Manor Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Janice Jessop Woghiren - Posted on 07 June 2024
Efficient patient centre care Holistic treatment Friendly I was able to be seen in a short space of time. The doctor was very thorough and the receptionist very friendly. I would definitely recommend recommend the service to others.
Visited June 2024
Islip Manor Medical Centre has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
All staff is amazing Very helpful and hard working Highly Satisfactory When ever any health issues with me or my family they always take concerns at preority bases Thanks Alot
Visited December 2023
Islip Manor Medical Centre has not yet replied.
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Review titled Reception staff very rude and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2023
I was given a telephone appointment slot for my depression at 5.40pm however the gp called me twice during the day while I went to work to keep myself busy so I missed the calls, I called the surgery after work to say I needed that telephone appointment and that I could show on nhs app that my appointment slot was at 5.40pm...the receptionist pretty much told me it was own fault as the doctor tried to call me twice in the afternoon and she'd pass the message on to the doctor...I didn't receive a call back and I've been left feeling extremely vulnerable, without medication and not knowing where to turn. Why give a timeslot for an appointment if you're going to call hours earlier.
Visited October 2023
Islip Manor Medical Centre has not yet replied.
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Review titled Friendly and helpful
Rated 4 stars out of 5
by Hilary C - Posted on 19 September 2023
The care and treatment I receive at this practice are great. The staff are friendly and helpful, and doing a fantastic job in these challenging times.
Visited September 2023
Islip Manor Medical Centre has not yet replied.
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Review titled Professional, pleasant and pro active surgery
Rated 5 stars out of 5
by Alan Shaw - Posted on 14 September 2023
I visited the surgery to have some stitches removed and to collect an urgent prescription referred by a hospital consultant. The surgery was one member down due to a staffing emergency, but I was attended to promptly and cheerfully. The prescription was urgent as I was going on holiday the following day. I was assured that the prescription would be emailed to my local chemist within 30 mins. I drove directly to the chemist and was able to pick up the pills immediately. This visit was representative of all my experience with the surgery over the years. The on line services are efficient, the clinic nursing staff are friendly and professional and my GP has always provided the best care and advice in all my dealings with him. The NHS is under great pressure these days and it is wonderful to see so much of the system delivering wonderful service in often difficult circumstances. Thank you
Visited September 2023
Islip Manor Medical Centre has not yet replied.
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Review titled Great paracrice with very welcoming staff member.
Rated 5 stars out of 5
by Sushma Paudel - Posted on 03 August 2023
As soon as I entered on practice, staff on the enquires desk welcome me such a way that I am their family member. The information given by GP and healthcare assistance was very satisfied. Practice Manager is highly experienced . Know wonder why my surgery called is Family Practice. Very grateful to be registered .
Visited August 2023
Islip Manor Medical Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by n. allibhai - Posted on 16 March 2023
Excellent service received from the Clinical Pharmacist who I met for the first time. I sincerely hope they stay as a great addition to the Team and along with the Principal GP and Practice Manager provide an excellent service. I have never had a bad experience and cannot thank the Team enough for the help and support received.
Visited March 2023
Islip Manor Medical Centre has not yet replied.