Jalal Practice
Integrated Care Centre, New Radcliffe Street, Oldham, Lancashire, OL1 1NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Taking care of my needs
Rated 5 stars out of 5
by Christopher Hoyle - Posted on 05 March 2023
The Practice Pharmacist contacted me to ask me if I wanted to transfer on to the electronic prescription service to make ordering and collection easier for me. This should make it more straight forward.
Visited March 2023
Review titled Jalal Practice
Replied on 07 March 2023
Dear Patient, Thank you so much for your lovely review. I will pass this on to the team. Kind regards, Julie Rowe Practice Manager
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Review titled Rudest receptionist ever !
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
The most rudest receptionist ever telling me I’m uneducated because the patient access doesn’t work due to the doctor not putting the medication up for re ordering. Been ordering the medication over the phone for 5 months now due to their incompetence. I work in a high profile job do you think I have time to come into the GP to get a repeat subscription that should have been available on the app in the first place. And that Asian receptionist of yours better get fired. Doesn’t even know what she’s doing or get her educated on the systems because clearly she’s doesn’t know anything. Called at 14:30 28/02/2023. Hear the call back !
Visited February 2023
Review titled Jalal Practice
Replied on 02 March 2023
Dear Patient, I am sorry you have had a negative experience at the practice. As you requested, I have listened to the call recording and note that the receptionist did not call you uneducated. I feel there was frustration on both parts, due to you having issues with online ordering and from our receptionist as she had been passed to several different people when you called. To confirm, we do not have any control over online apps and would encourage patients experiencing problems to contact the app help service for resolution. We also do not take orders for medication over the telephone. I can see from the records that the app appears to be working for you now as you did order the medication same day. Again, I apologise for your negative experience and would be happy to discuss this further should you wish to. Kind regards Julie Rowe Practice Manager
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Review titled Great staff
Rated 4 stars out of 5
by Anonymous - Posted on 26 May 2023
Staff are so nice and helpful . Normally speak to the small girl with headscarf she is lovely girl. always polite and help me and my partner when in the practice . Not really good at this have tried my best .
Visited February 2023
Review titled Jalal Practice
Replied on 30 May 2023
Dear patient, Thank you so much for your lovely comment. I will be sure to pass this on to the member of staff you are referring to. Kind regards, Julie Rowe Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by paris - Posted on 19 January 2024
My GP was really informative and gave me some information after the consultation. I was seen straight away too and was able to get a blood test the same day.
Visited January 2023
Jalal Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Brian Schofield - Posted on 26 January 2023
I have to highly praise the practice, they have been great all round, from the communication at the first phone call to my actual appointment with the doctor. I have nothing but praise for them.
Visited January 2023
Review titled Jalal Practice
Replied on 01 February 2023
Dear Patient, Thank you for your kind review. It is very much appreciated. We work hard to provide the best service possible for our patients. Kind regards, Julie Rowe Practice Manager
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Review titled Disgusted
Rated 2 stars out of 5
by Elaine Holme - Posted on 06 January 2023
I arrived today for an appointment with the GP ,that the practice had arranged ,only to be told it had been cancelled,receptionist said they’d tried to ring me but I had not answered ,bearing in mind my landline has an answer phone and I have been off work ill for last few days ,also no missed calls on my mobile ,which is always by my side ,I have just gone through breast cancer surgery so not impressed as I had to get a taxi ,costing me £4.30 to get there. Also there was no problem when the practice rang me to make the review appointment initially on my mobile
Visited January 2023
Review titled Jalal Practice
Replied on 01 February 2023
Dear Patient, I am sorry you have had a negative experience of the practice. Unfortunately, your appointment was cancelled due to the GP no longer be available on that date. I would be happy to have a chat with you if you would like to call me to discuss. Kind regards, Julie Rowe Practice Manager
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Review titled Medication order
Rated 1 star out of 5
by Yaasmin mughees - Posted on 17 January 2023
What is happening to this surgery? Due to certain circumstances i had to order 3 months subscription for my husband. I ordered it via the nhs app and wrote a detailed note to the gp. Result , only 1 months supply. Called the surgery, the receptionist ordered further 2 months, result another month supply. Again called the aurgery, ordered for the third time , result, again missing medication. Tomorow would be my fourth time calling the surgery. Lets see what happens. Whenever we reach the surgery , have to wait long time for the appointments. I have not seen the main gps since pre covid. My family has literally given up in trying to get an appointment at the surgery.
Visited January 2023
Review titled Jalal Practice
Replied on 01 February 2023
Dear Patient, Further to your review, I have done some investigation into why your husband did not receive the medication requested. Please ask your husband to contact the surgery to speak to me regarding this as without consent from your husband I cannot discuss this with you. Kind regards, Julie Rowe Practice Manager
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Review titled No appointment
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
After a couple of months trying to get a smear test from the nurse I am still unable to get one that is convenient for me as I work 9 to 5pm in Manchester. So today I tried again as I have a day off work next Monday, however yet again nothing for Monday. I was offered 8th in the evening. I thought ok evening might be ok depending on the time. I was told 2 appointments one 3.20 the other 4.20 or something. I thought to myself that isn't evening that's afternoon. Could someone tell me why the nurses when they have them can't do late evenings and where else can I book a routine smear test as obviously I don't want to miss it. I await your reply.
Visited November 2022
Review titled Jalal Practice
Replied on 01 February 2023
Dear Patient, I am sorry you have had a negative experience of the practice. Unfortunately, we only had a very part time nurse but have now employed two new experienced practice nurses, who are able to provide earlier and later appointments. In Oldham there is an enhanced access service daily between the hour of 6.30pm and 8.30pm and weekends, which you can book by calling 01612713180. Kind regards, Julie Rowe Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Gail Schofield - Posted on 26 January 2023
I just cannot fault this practice or the doctors and staff. They have been brilliant with me and helping every step of the way whilst trying to find a diagnosis. I cannot thank the doctors enough.
Visited November 2022
Review titled Jalal Practice
Replied on 01 February 2023
Thank you so much for your lovely review, it's very much appreciated. Kind regards Julie Rowe Practice Manager
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Review titled Poor Practice
Rated 2 stars out of 5
by Anonymous - Posted on 12 November 2022
They rang to make appointment for tests.then rang next day to add another test.then rang next day add another test then rang next day to cancel.then next day another call.i rang back they said never called me.
Visited November 2022
Review titled Jalal Practice
Replied on 17 November 2022
Dear patient, I am sorry to hear you have had a negative experience at the practice. I would like to speak to you about your experience if you would like to call me on 01612713170 to discuss this. Thank you. Julie Rowe Practice Manager