James Alexander Family Practice
Bransholme Health Centre, Goodhart Road, Bransholme, Hull, North Humberside, HU7 4DWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 30 July 2024
While the receptionists are mostly pleasant to talk to, when requesting prescriptions they maybe only put them through 50% of the time. The training of the clinicians is questionable, firstly 2 clinicians saw my 3 month old son who said there was nothing wrong with him other than a cold, 24 hours later he's in hospital with bronchiolitis struggling to breath and dropping oxygen levels. In addition to this my partner was seen by a clinician back in May regarding ear issues, his health records show he has long term damage, called today to ask about his referral to the ear specialist he was promised there's no record of this ever being said and they called me a liar. Issues have resurfaced so called to make an appointment specifically asked no to see the same person, turns up for his appointment and what a surprise its the same person. Partners ears are leaking mucus looking discharge and blood, and he is in excrutiating pain, told there was nothing wrong with them and that this was normal. He's now also sat in urgent treatment centre hoping to see someone who is actually trained. This gp practice is the entire reason bransholme health centre uc is so busy as people get fobbed off by the untrained clinicians so have to attend uc to actually get some help. The practice needs a complete revamp or better still shutting down.
Visited July 2024
James Alexander Family Practice has not yet replied.
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Review titled Unprofessional staff
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2024
I attended this practice with my mother who is a patient on Monday after she had been taken by ambulance to HRI in the early hours of Saturday morning with breathing difficulties. She has chronic COPD. The paramedics in attendance thought that her condition was being badly managed by her GP as the medication she is currently taking is totally infective. I told the respiratory nurse practitioner about the episode and how we are very dissatisfied with mum's COPD management and the practice as a whole. The nurse practitioner just sat and cried, acknowledging that her crying was unprofessional. Needless to say, we are changing surgeries as this is not the only issue we have, others being never being able to see a doctor and mum having repeat prescriptions for drugs that are making her ill, with no reviews. Dreadful practice with no real handle on their patients.
Visited July 2024
James Alexander Family Practice has not yet replied.
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Review titled No care
Rated 1 star out of 5
by Kayleigh - Posted on 05 March 2024
Absolutely disgusted to say the least this was my surgery since I was a child I have had on going scalp psyrisosis for nearly two my hair has fallen out bold patches and partially blame this surgery no care involved wrongly advised by there staff that you can have two doctors surgery's so I went to apply for another and then they kicked me out so that was a very obvious nasty move from one of there receptionist I'm left with bald patches, Absolutely damp right disgusted. I lost my appointment had to come of work for a little bit down to stress. I'm a woman with long hair feel depressed, ashamed, hopeless. Absolutely disgusting would not recommend at all!
Visited March 2024
James Alexander Family Practice has not yet replied.
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Review titled Unable to see a Doctor
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
Problem with pain in back and shoulder. Unable to see a Doctor just Clinician or Trainee Doctor. Problem started in October, had various scans blood tests, put on higher dosage of painkillers. Back pain improved but not shoulder and arm pain. Referred to Pain Management Clinic. By February pain in arm unmanageable offered stronger painkillers. Decided to go private full examination by a Doctor Ultra Sound ordered, nerve problem in the shoulder, cured by injection. All done in 4 days. Wished we had made that decision six months ago. This practice cannot cope with the number of patients used to be brilliant but not know. You cannot put a price on health, we were lucky we could afford to pay, but what about the thousands who can't. It should be our right to see a Doctor.
Visited February 2024
James Alexander Family Practice has not yet replied.
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Review titled Trust in the system
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2024
My 19month old son has developed eczema/ dermatitis. After numerous appointments with clinicians i was told there is no more the practice can do to treat him and it will need to be a referral to dermatology. Continue with the treatment plan until then, the treatment plan which is not working/helping. I called today to email in some images of my sons skin, and how it presents to send onto dermatology to hurry them along if at all possible. Shocked to find out by the Advanced care practitioner that there is fact other treatments that can be tried which all being well will help in the mean time if not clear it up. All whilst waiting for the dermatology appointment, which actually had not been made those 3 weeks previously. I am not sure whats worse, the fact my son has had to suffer for weeks because “nothing more the practice can do only dermatology” or that a referral had never been made. Massive Thankyou to the Advanced care practitioner who today went out of his way to call me to not only advise another treatment plan because of how severe my sons skin is, but for doing the referral which should have been made 3 weeks ago, i wish he was there on a permanent basis. I should have trust in my practice, but in all honesty this isnt its first failing that has occurred , with my son or myself. Which is why i chose to follow up with an email today. What had happened if i didnt? I have always been a person to trust the professionals, the clinicians know best. I also appreciate errors and mistakes happen. When it’s multiple erros and they involve my son, there is only myself who can stand up for him. Because its clear the practice either dont take each patient seriously, or they are over run. I have actually had a conversation of the errors made by this practice and he actually asked the question why am i still a patient here after all the mishaps.
Visited February 2024
James Alexander Family Practice has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Paul England - Posted on 08 January 2024
Rang at 4.15 today 8th of january.started ringing at 8.30 this morning message said I am 20 th in queue rang back at 4.15 message said I was 21st in the queue.before the merger James Alexander was looking after at least 8 thousand people so I was told by a clinician can not under stand why any surgery would offer to take on more patients.when can not professionally look after the ones they have got .and why is it so hard to see an actual GP .it was bad before the merger but a lot. Worse now . please try to answer why .
Visited January 2024
James Alexander Family Practice has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Sheila Webb - Posted on 15 November 2023
I was told to visit A&E after visiting a walk-centre for xray & bloods, waiting time 14hrs+. This practice arranged bloods within 5 days & appointment now received for my x-ray's. All staff at the practice were friendly and caring.
Visited November 2023
James Alexander Family Practice has not yet replied.
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Review titled Medication review
Rated 2 stars out of 5
by Anonymous - Posted on 07 November 2023
The Practitioner asked me what I was there for, even though and had not asked for the appointment I had been summoned to attend. He did not introduce himself,,or his role I had to ask
Visited October 2023
James Alexander Family Practice has not yet replied.
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Review titled Prescription
Rated 4 stars out of 5
by Teresa - Posted on 15 September 2023
Thank you to the lady who sorted the prescription at 5pm on Friday night. So much appreciated. Thank you
Visited September 2023
James Alexander Family Practice has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2023
Called this afternoon hoping to have an emergency appointment. Waited on hold for an hour but I didn’t mind as I needed to speak to someone and the hold music kept me Informed with how many people were in front of me. Spoke to a receptionist who was very friendly and put me straight through to speak to a clinician. The clinician assessed me over the phone and booked me in for an appointment the following day for blood tests. Absolutely amazing service from this surgery cannot fault them at all
Visited September 2023
James Alexander Family Practice has not yet replied.