James Alexander Family Practice
Bransholme Health Centre, Goodhart Road, Bransholme, Hull, North Humberside, HU7 4DWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about James Alexander Family Practice.
Reviews
-
Review titled Truly Amazing Practice
Rated 5 stars out of 5
by Mrs Nina-Marie Hayes B.A - Posted on 13 October 2023
After changing surgery after Surgery looking for a GP practice that would care about me ,my severe disabilities after a full I had some years ago. I have finally found a surgery that cares and are keen to help me. I believe I have not only best surgery in Hull but at last safe and reashored that I am now being cared for by a full team of medical staff that care about my health. The reception staff go out of their way to be helpful and friendly. I am back to walking a few steps thanks to the nurse technician adjusting my medication within first week of joining the surgery. The amazing help has continued with every Doctor I have spoken to since. For me it's be very overwhelming the help and health care I have received. Thankyou so much.
Visited September 2023
James Alexander Family Practice has not yet replied.
-
Review titled Phone call appointment 4 1/2hours late 🙈
Rated 3 stars out of 5
by Anonymous - Posted on 17 May 2023
Took blood pressure readings in. Was given 9.40 for a phone appointment. It is now 10 past 2! Rang (caller number5) so had to hang up. Didn't want to miss call. Rang again caller number 3..I'll wait. You are still on the list! Guess my blood pressure a lot higher than the readings I took in! Whole day has been in limbo.
Visited May 2023
James Alexander Family Practice has not yet replied.
-
Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
Rang and asked for an appointment none available so asked for a call back explained my bowel movements had changed over last 3 months and was told I couldn't have a call as although it may seem urgent to me it isn't urgent. I am now having to go for a colonscopy. Also blood results came back yesterday and after 24 hours the still havent been checked. Some (not all) of the receptionist are not very helpful and their telephone manner leaves a lot to be desired. Always struggle to get an appointment is usually 2 -3 weeks in advance or you ring on the day and by 8.20 all appointments are gone.
Visited March 2023
James Alexander Family Practice has not yet replied.
-
Review titled Unsatisfactory practice
Rated 1 star out of 5
by Pauline Butler - Posted on 27 March 2023
Had a procedure to remove an area of skin cancer on 26/3/23 had stitches n the wound dressed was told to contact my gp 2 av a wound check on fri 31st March n stitches out on 6th April rang 27th to arrange appointments n was told no appointments until 11th April was told in an unhelpful manner to contact other medical centres as there was no1 qualified to check a wound or remove stitches . I think this is totally unprofessional to not av some1 available wen u av ad an operation to do these simple procedures . I also had a call of doctor on 23/3/23 to confirm that I was eligabl to go on hrt medication but would need a check up with a clinition n was told reception would ring with appointment wen went in on 24th was told no appointments again n rang again on Mon 27th no appointments with ay1 until 12th April I just find the surgery a joke
Visited March 2023
James Alexander Family Practice has not yet replied.
-
Review titled Excellent service provider
Rated 5 stars out of 5
by Emma Brewster - Posted on 15 February 2023
I have been with the practice for 3 and a half years and have had wonderful service from every staff member I have encountered whether they were administrative, nursing, pharmacy or medical. I have always been seen or called in a timely manner. Prescriptions have been sent when they requested. Follow ups have been done on time. Even during the pandemic when lockdown and restrictions were in place, I cannot fault the practice and I am a staff nurse myself so I am fully aware of the challenges involved in working in healthcare. Keep up the good work. You all do an amazing job.
Visited February 2023
James Alexander Family Practice has not yet replied.
-
Review titled Great receptionist
Rated 4 stars out of 5
by Diane sizer - Posted on 05 January 2023
Just spoke to a receptionist and she was so helpful. Sorted out an appointment for myself and my husband and repeat prescriptions for us both. She was so helpful
Visited January 2023
James Alexander Family Practice has not yet replied.
-
Review titled Unbelievable service
Rated 5 stars out of 5
by Simon - Posted on 11 November 2022
I wanted to leave a review to say thank you to everyone at the practice who have gone above and beyond to help me when everywhere else was fobbing me off. Unable to walk for 5 weeks, and my previous GP would not see me or give me medication. A and E said there was nothing wrong and sent me home, despite the horror of getting there.Eventually moved GP, on recommendation, to this practice. Had a new patient review, clinician review, home visit, and vaccination within the week. They listened to me and got me urgent investigations, which showed I have a broken hip. I’m now sat in HRI post surgery, within 10 days of joining this practice. I think the surgery are doing their upmost in a terrible NHS climate. Thank you again for helping me in my time of need.
Visited November 2022
James Alexander Family Practice has not yet replied.
-
Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2022
I moved surgeries earlier in the year, following difficulties getting prescriptions and appointments when unwell. I have been seen face to face, I have had tests and been referred, all in a very timely manner. All of the staff here have been kind and professional, with any queries sorted and dealt with as they have happened. They have really helped me feel better. Thank you James Alexander.
Visited November 2022
James Alexander Family Practice has not yet replied.
-
Review titled Answered all my questions
Rated 5 stars out of 5
by Micheal Wingfield - Posted on 08 November 2022
I asked the receptionist to make a appointment which she did quickly. I then asked her 5 questions which where answered to my satisfaction. Thank you for your courteous and pleasant manner.
Visited November 2022
James Alexander Family Practice has not yet replied.
-
Review titled Family friendly practice
Rated 5 stars out of 5
by Michaela Grayson - Posted on 11 November 2022
Always polite and very friendly, would highly recommend. Great call back service if you can’t get to the surgery which is very helpful.
Visited November 2022
James Alexander Family Practice has not yet replied.