James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
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Reviews
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Review titled Asthma care
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2024
Our child in and out of hospital has asthma plan from hospital which says preventer inhaler must be to hand with spare at all times. GP doesn't give spare says reception ,when all else says it's a must have. Admin Team apparently knows more than hospital paediatric respiratory team. This is not good enough.
Visited November 2024
James Wigg Practice has not yet replied.
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Review titled Rigid triage approach
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2024
This surgery uses triage to stop people like me get to see a GP to ration appointments, I can't get to see a GP at all it's because I have complex needs so am being filtered out. Telephone you can't get through, why do they do one time for ringing in? Only at 8.30 so what about all the patients who can't ring then and even if I do I rarelyget through for 40 minutes. Stop triage everyone some patients shouldn't be ever triaged let us just see a GP like other surgeries do
Visited November 2024
James Wigg Practice has not yet replied.
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Review titled Not seen by a fantastic doctor, promptly or at all
Rated 1 star out of 5
by Asil - Posted on 09 October 2024
I have tried to get to see a Dr several times since the summer. My wife has tried to see a Dr several times since the summer. There hasn't been a face to face appointment each time we have tried. Because we have serious conditions we can't use econsult as it doesn't let you. We are diverted to having to ring the surgery. Favouring simple conditions submitted through econsult is wrong. Favouring certain cohorts of patients is wrong. We feel we are being denied care when others aren't. My wife experienced standing in the queue in person being yet again refused a face to face appointment as none were available when the next person in line was given one. With the same team. Why?
Visited October 2024
James Wigg Practice has not yet replied.
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Review titled Can't see my GP
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2024
Well it's I can't see any GP I don't mind who just need see same person for my poor health until I am stable. I can't ring them they connect you but it costs me payg ever minute and I wait 20 or 30 minutes until they don't answer and I can't afford this. Days and days of this turns in to months. I econsult but it says no I must call the surgery because my answers say I need to consult a Dr. I know this but its now got to be such a barrier. I did try email twice but there was a very long cold message listed every reason under the sun why they don't reply. It's not feeling like I have a GP surgery tbh
Visited October 2024
James Wigg Practice has not yet replied.
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Review titled Poor experience getting to see a GP
Rated 2 stars out of 5
by Khan - Posted on 22 October 2024
We also can't get appointments. You ring and ring on hold forever and even urgent times there's were no appointments and we were told ring 111. Like on all those strike days. Then we get told no and no one can say when this might change. We've been told it's a diary problem. Told take kids to A&E for preventative asthma when that's a GP job. Receptionists and managers given too much power they are a very obstructive barrier .
Visited October 2024
James Wigg Practice has not yet replied.
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Review titled Totally lacking in empathy
Rated 1 star out of 5
by SAlik - Posted on 29 October 2024
Rang because I was severely ill - am a health professional. Needed to be assessed by a doctor, not a health care assistant, not a nurse, not a paramedic. I had already spoken with nhs 111 who would have notified the practice so wasn't hard to check. I couldn't hold past the 40 mins on the telephone line because I was too unwell. Econsult isn't for the very unwell. They don't read urgent emails or any emails tell you never email us if ill. 2 days it takes me trying to ring. Get through afternoon of 3rd day ask for duty Dr. All I can say is no one should be spoken to in the way the receptionist did to me. Told me to explain my symptoms that I tried to but apparently it didn't fit into their template questions. Refused to put me through to a clinically trained doctor that I now needed and put phone down. I got much worse but no point trying again so 111 arranged through family call to get ambulance.
Visited October 2024
James Wigg Practice has not yet replied.
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Review titled Fantastic doctor, kind and professional
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
Contacted the surgery with concerns, was seen quickly and efficiently. My mind was put at rest and I was listened to and guidance, advice and recommendations were given/ made. I'm very thankful for the service the team and NHS provide
Visited October 2024
James Wigg Practice has not yet replied.
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Review titled Too many mistakes
Rated 2 stars out of 5
by Anonymous - Posted on 12 October 2024
Not going to say anything about poor appointment system because loads of people done . GP needs to fix up for they make mistakes on prescriptions which should be very easy and quick to fix but don't get fixed. Pharmacy gets prescription sent to them pharmacy shuts weekends so if I tell GP prescription missing items or wrong dose on a Wednesday if not fixed by Friday it's then 3 more days added to the 3 days they say it takes .When it shouldn't ever take 3 days the 3 days is for repeats only. They got no system to sort this out and I got very ill. You can't be getting reception staff to decide this goes in a normal queue for repeats it must go back to the GP who made mistakes. Pharmacists can't prescribe these medicines I tell reception every time every time they ignore me. Very big problem reception staff told to ignore actual words patients say . They need a flow chart from a Dr there.
Visited October 2024
James Wigg Practice has not yet replied.
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Review titled Impossible for the vulnerable
Rated 2 stars out of 5
by Farida - Posted on 01 November 2024
GP system and whole don't care ethos stop my 82 yr old mother in law getting to see a Dr. She's so frail and can't navigate what's been made so difficult. It's far too confusing. We leave message after message we've now been told you can't leave any messages and email, they ignore every email. A blanket approach of 'everyone has to have a triage appt' means she hasn't seen an actual GP for 5 yrs. Zero follow up after hospital care. Practice is too big. Leadership is woeful.
Visited October 2024
James Wigg Practice has not yet replied.
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Review titled Under 5s need priority
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2024
Very poor experience trying to get any of our children seen at all. From routine regular baby appointments to urgent situations. The appointment phone line doesn't have a priority option for under 5s like NHS 111 does. There should be one. If you get an urgent appointment still have to wait hours for a telephone triage to tell you what you already know because parents know their children best. We too end up in A&E solely because this practice doesn't sort out it's appointment system.
Visited October 2024
James Wigg Practice has not yet replied.