James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
Amazing practice doctors are very thorough, polite and caring. They keep you informed and follow up if needed. Would highly recommend this practice
Visited January 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Thank you for your positive feedback! We are thrilled to hear that you have had great experiences with our practice and the doctors. Kind regards, James Wigg Management
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Review titled Who decides if an appointment is given?
Rated 1 star out of 5
by Mohammad - Posted on 11 January 2024
We aren't going to complain because we are scared to and the stress of trying to deal with staff here is already too high and kindness is missing for us. My mother is elderly, has cancer so the GP should see her. She is very frail. Staff say she can't have a home visit when very ill because they don't have capacity. Staff tell us to call an ambulance instead. This is not right and staff are making Dr decisions if they decide on health care. We can't even speak with a GP so why is this. You should be able to speak with your GP. She has tried to make an appointment but stood in the queue for 15 minutes when very ill and desk staff said 'there are no appointments '. Her English is slow but she's also very ill. They had no time for her but did for the others in the queue. It seems to us reception staff are making decisions that stop patients like my mother using NHS GPs and they should be kinder. We feel the same as others here who have bad experience
Visited January 2024
Review titled James Wigg Practice
Replied on 11 January 2024
Dear Mohammad, We sincerely appreciate you sharing your concerns with us, and we want to express our deepest empathy for the challenges you and your mother are facing. We understand that dealing with illness can be incredibly stressful, and we are genuinely sorry for any distress caused during your interactions with our staff. It's important for us to assure you that we take your feedback seriously, and we are committed to addressing these issues promptly. We apologise for any lapses in communication and the difficulties your mother has experienced in accessing the care she needs. To better understand the specific circumstances surrounding your mother's situation, we encourage you to reach out to our Practice Manager directly. Your insights will help us investigate and implement necessary improvements. We are here to work collaboratively with you to address your concerns and provide the support your mother requires. Yours sincerely, James Wigg Practice Team
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Review titled Great practice
Rated 5 stars out of 5
by James Layland - Posted on 22 January 2024
I’ve written a good review before - but, once again, I was impressed by your service today. The chap on reception was courteous, efficient and friendly. I had a response to my consultation request within 5 minutes! The doctor who called me back was kind, sympathetic to my request, and had good advice. Thank you.
Visited January 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Thank you for your positive feedback! We are thrilled to hear that you have had a great experience with our practice! Kind regards, James Wigg Management
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Review titled My Review of JamesWigg Practice.
Rated 5 stars out of 5
by Ibrahim El Mahdy - Posted on 03 January 2024
I have been trying to get contact with a Gp, I’m very unwell and the Gp keeps saying that they are trying to get ahold of me and they couldn’t. I was wondering why, I never got contacted until today. When I told them that it said that they never called me. So when I sat with them today he called my phone to find out and he said I must be blocking their number and I was by mistake I didn’t know how. He helped me unblock them and he listed to everything I had to say and was very helpful. He did everything he could to help me out. He was really going the extra mile just to make sure I get the right treatment. I am so pleased with this service I have never had this experience before.
Visited January 2024
Review titled James Wigg Practice
Replied on 08 January 2024
Dear Ibrahim El Mahdy Thank you very much for your 5 star review. We are always here for your healthcare needs. Yours sincerely, James Wigg Practice Team
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Review titled Need to urgently change up
Rated 1 star out of 5
by Seth - Posted on 02 December 2024
Can write here as it's my parents and siblings who are patients not me. Do my older parents get to see a real life GP? No. No good giving them an appt with a non dr who can't diagnose or order up tests. That's what's been happening. Are they a lower league of patient? Please no more 'email the admin team' replies The GPs need to read. Then fix.
Visited January 2024
James Wigg Practice has not yet replied.
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Review titled Long term patient experience
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2025
No appointments. Not to see a dr even no same day urgent ones ,I am often told ring 111 in surgery hours, I am told go to A&E in surgery hours. Receptionists medically assess me and what they then pass on is often wrong. A doctor orders blood tests as I have to do this regularly and I always have to chase results. Been at this surgery over 20 yrs. Never ever did I think I would end up on here.
Visited January 2024
James Wigg Practice has not yet replied.
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Review titled Be kinder
Rated 2 stars out of 5
by Selly - Posted on 31 January 2024
I am here and so is my aunt who I give some support to. The way we're treated is chalk and cheese. English is my first language and whilst I get frustrated at the hours it takes just to get an appointment and chase the many problems it doesn't frighten me or harm my mental health to do so. It does for her . The surgery has stopped many patients going in and making an appointment and she is one of them. I went with her recently and reception staff didn't realise we were together and each making an appointment. So I was in earshot. I was treated with respect and given an appointment. She was not. So got distressed as a result of how she was spoken to. Reception staff who don't have disability and mental health awareness shouldn't be seeing or speaking with patientsin the NHS. The surgery says everyone is trained in Customer Service which is obviously nowhere near enough what's needed. In the meantime being kind doesn't cost anything.
Visited January 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Selly, We are sorry to hear about the negative experiences you have had and the delay in responding. Please do email us at jw.communications@nhs.net so we can have a better understanding at what you experienced and can investigate. Kind regards, James Wigg Management
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Review titled Attiudes to Mental Health need urgent change
by Anonymous - Posted on 07 January 2025
My family support my brother he has schizophrenia and is impossible for him to see any GP, putting his health and wellbeing at risk, huge stress on us expected to be with him 24/7, treat uncontrolled diabetes , try help him. The appointment system is unfit for purpose frontline staff attitides are deplorable as is the whole surgery with severe mental health its used as a reason to patient blame. Last time he agreed to go he went in to reception,as before staff blocked access to the duty dr by not listening showing no compassion moved on the next patient, telling him they 'didnt understand ' and to 'come back when you can tell us what you Receptionists Admin team should automatically be booking him to see an urgent same day doctor because they are not skilled or trained and think someone in crisis is abusive because they cant communicate the same as non disabled patients. There is no NHS mental health team in Camden for him the GP knows it's knows their job to provide care and treatment whether its physical or mental health. He's missed his injections and his GP doesnt know this is a relapse because the GPs decided at admin stage he gets turned away. So many saying the same like we have
Visited January 2024
James Wigg Practice has not yet replied.
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Review titled Why treat mental health patients so badly?
Rated 1 star out of 5
by Stefan - Posted on 28 January 2024
I really wasn't going to post anything but some of these reviews are so far removed from my experiences and family's that I have to. If you have bad mental health you cannot manage phone interrogation. And it feels like interrogation. Whether this is by reception staff (and why are they doing this anyway) or triage GPs. It is not safe or good practice to do this. It is not disabled friendly. It can really, really harm. I have bi polar and have a terrible time here. If I am getting ill I can't get by reception staff. I don't want to explain my symptoms because it's very very triggering. I have been told lots of times to stop shouting when I am manic. I'm not abusive or swearing or anything like that. I talk very fast because my mind thoughts are racing too fast to catch up on. So many times I am told I'm not listening. And then they put the phone down and my mind is more scrambled and I get more mentally unwell. Last time because I was 'talking over the staffing not listening. I am ringing for an appointment to see a GP. Not to be triage by reception. Same with triage telephone because if you are a Dr or nurse you should know serious mental health problems can't be dealt with on the phone. I write out what to say but they make you phone and then can't cope with the call. I only ever just ask for an appointment to see a GP and that's all but it's got too hard to call . It's very scary that in 2024 a large GP practice doesn't know how to safely deal with patients like me.
Visited January 2024
Review titled James Wigg Practice
Replied on 11 July 2024
We are sorry to hear about the negative experiences you have had and the delay in responding. Please do email us at jw.communications@nhs.net so we can have a better understanding at what you experienced and can investigate. Kind regards, James Wigg Management
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Review titled Needs improvement to make access equal
Rated 2 stars out of 5
by Bea - Posted on 11 January 2024
At the end of another Dr's strike yet again no planned GP appointments. Told to go to NHS 111. So my poor experience affected by strikes aswell. There are lots of changes but I don't know how they listen to patients. I don't want to have to present my case to admin reception in such detail it can feel like an interrogation. If I am to be triaged it must be by trained medical staff. I have been stopped from getting an appointment several times by admin staff because I am uncomfortable and distressed and if I say this they just refuse to make an appointment. Or a same day one when I tried and then they ran out of appointments on the same day. For most of what I need with long term conditions is a Dr to review me. I think improvements are needed so reception staff and back office staff are properly trained. Patients are not customers please stop calling us this . Training must be about communicating better, anti discrimination, de escalation. It is a very big practice and so if it goes wrong at the first contact it seems like nothing can be fixed. Trying to get things put right is unbelievably stressful and time consuming. It's so depressing and causing me so much anxiety. Makes sense if they asked patients like me where it went wrong
Visited January 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Bea, We are sorry to hear about your negative experience. Our GP Assistants are trained to take down as much information for patients so that our duty team can triage all requests appropriately. Please do email us at jw.communications@nhs.net with your experience and we will investigate the matter. Since this post, our triage system has changed and significantly improved access for our patients and they are being seen by the most appropriate clinicians. Kind regards, James Wigg Management