James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
E-consult system never available. Long wait to answer phone. Can never get to speak to - let alone see! - a GP. Terrible admin. Forms incorrectly filled in. Receptionists interpreting - wrongly - test results.
Visited March 2023
Review titled James Wigg Practice
Replied on 11 October 2023
Dear Patient We are sorry that your experience with the practice hasn't been good. We aspire to provide best possible service to all our patients. As a learning practice, we would be keen to find out more about your complaint. Since we have been unable to identify you on the system, please email us on jw.communications@nhs.net so we can get in touch with you to arrange a call or a meeting. Yours sincerely- James Wigg Practice Team
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Review titled Sad demise and lack of compassion
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2023
This has become a very sad situation for us as long time patients . We know how good the practice once was but it feels like the staff dont want to be working there. Some very poor decisions being made that disproportionately impact on the most vulnerable - latest being the imposed telephone triage system that is in place we presume to put people off seeking help. No acknowledgment the impact shutting the doors in covid has had on patients and the impact of industrial action or shortages of essential medications or no functioning a&e or ambulance service. No attempts made to be transparent or rebuild trust. Management and communication systems need overhauling and a complaints team that over the last 2 yrs just dismissed any suggestions or feedback shouldn't also be a pr team. We refuse to complain as that diverts admin teams away from essential tasks- the practice says it listens and learns and we want it to. As a family we have been let down and the role of the GP seems to be that of an over zealous gatekeeper. To refuse to allow patients to decide the need to see a GP is disrespectful and like something from a different era. Really want a good relationship with a GP and this should be possible but you simply can't get an appointment with anyone most days let alone the same one or two Drs. So busy but still signing on new patients which looks really bad . We want a family GP practice not a mini hospital. We can't get follow up appointments for planned care that Consultants request. We cant get ongoing prescription problems resolved. We cant get physical examinations for lingering symptoms and one of our family is immune compromised. We cant get blood results because they havent appeared on the GP system. All of this could be sorted in a face to face appt but you are blocked from making one. We will be leaving the practice because it lost sight of what a good GP service should be doing. We cant wait for this to get better, we have literally had no GP for 3 years
Visited March 2023
Review titled James Wigg Practice
Replied on 11 October 2023
Dear Patient We are sorry that your experience with the practice hasn't been good. We aspire to provide best possible service to all our patients. As a learning practice, we would be keen to find out more about your complaint. Since we have been unable to identify you on the system, please email us on jw.communications@nhs.net so we can get in touch with you to arrange a call or a meeting. Yours sincerely- James Wigg Practice Team