Skip to main content

Jenner House Surgery

159 Cove Road, Farnborough, Hampshire, GU14 0HQ

Contact details and opening times

Patient ratings and reviews

Leave a review

Help others by sharing your thoughts and experiences about Jenner House Surgery.


Reviews

Displaying 1 to 4 of 4

  1. Review titled E Consult

    Rated 1 star out of 5

    by Anonymous - Posted on 02 February 2024

    I need an extension on my fit note however at 8.45 i was unable to do it online so i called in and i was told there are only 6 e consults per day andi have to wait until Monday I am suffering badly with my mental health no compassion shown to me I give up with this surgery it is terrible

    Visited February 2024

    Report as unsuitable

    Review titled Jenner House Surgery

    Replied on 08 February 2024

    Thank you for your review, I apologise you felt the need to publish this, I would firstly like to confirm 6 e-consults is not correct information. Whilst this is no consolation to your current state of mind, we have various clinical staff who are able to assist with your mental health problems, should you require further information, please do not hesitate to contact us via email on frimleyicb.jennerhousesurgery@nhs.net or via our phone 01252 548 141 .

    Report as unsuitable


  2. Review titled Terrible service

    Rated 1 star out of 5

    by Anonymous - Posted on 26 June 2023

    Even though I have no issues with the doctors and medical professionals at the surgery, getting to see a doctor is like climbing a mountain. It makes the whole purpose of the surgery irrelevant. There is no such thing as preventive or proactive health management - no regular tests. I haven't had my routine blood test for years even after having elevated cholesterol levels. yet, i have to struggle to get the tests done and still cant talk to a doctor - not even on the phone or via email. i'm trying to move to another surgery at the earliest opportunity.

    Visited June 2023

    Report as unsuitable

    Review titled Jenner House Surgery

    Replied on 29 June 2023

    I am very sorry you have experienced negative encounters at the surgery. If you wish to make a complaint please send it to frimleyicb.jennerhousesurgery@nhs.net

    Report as unsuitable


  3. Review titled So Helpful

    Rated 5 stars out of 5

    by Kim - Posted on 15 March 2023

    I would like to thank everyone for being so kind with the recent passing of my husband. The GP I saw was very understanding and helpful. The reception staff were extremely helpful as well, and everyone has been so nice at losing the love of my life. Thank you Jenner House. Because of your help I am feeling so much better.

    Visited February 2023

    Report as unsuitable

    Review titled Jenner House Surgery

    Replied on 29 June 2023

    Thankyou so much for you positive response. We are grateful for you feedback and wish you all the best, Jenner House Surgery

    Report as unsuitable


  4. Review titled Extremely unsatisfactory

    Rated 1 star out of 5

    by Anonymous - Posted on 14 December 2022

    Getting appointment here or even communicating with a GP over phone or text is like climbing a million mountain and takes hours of someone's working time for probably a 2 min consultation. The online service offering is also completely unsatisfactory as you can only do meaningful stuff during 8.30am or 1.30pm. Service experience is extremely poor as well

    Visited December 2022

    Report as unsuitable

    Review titled Jenner House Surgery

    Replied on 15 December 2022

    I am very sorry you have experienced negative encounters at the surgery. If you wish to make a complaint please send it to frimleyicb.jennerhousesurgery@nhs.net

    Report as unsuitable