JS Medical Practice Branch (Westbury Avenue)
26 Westbury Avenue, Haringey, London, N22 6RSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unacceptable attitude
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
It’s almost impossible to find an appointment, even when you call at 8:00. The attitude of the receptionist, as well as the lack of compassion, especially towards patients suffering from mental health issues, needs to be formally reviewed. I have never experienced such a lack of humanity and decency! Raising their voice to customers, making unprofessional comments such as "it's not my business," and failing to understand that a specific case is an emergency, even with an 111 referral, are unacceptable.
Visited June 2024
JS Medical Practice Branch (Westbury Avenue) has not yet replied.
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Review titled Always having to wait
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2023
We have attended this Surgery for a number of years. Recently, regardless of what time you manage to get an appointment you always have to wait way beyond that time because the Doctor is always behind. When you have young children who are not well this makes things incredibly difficult. We booked an appointment today for 10am, when we arrived we were told it would be a one hour wait to be seen!? How does that happen? And like I say this isn’t the first time. The appointment was for our young son, incredibly frustrating. It would be helpful to know that js are aware of this issue and are looking into remedying the situation moving forward?
Visited July 2023
JS Medical Practice Branch (Westbury Avenue) has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Mailinda - Posted on 14 April 2023
The services that I receive is excellent. Doctors and the staff are friendly and very helpful. I have always been able to book an appointment, when I needed. I would recommend this gp practice to my friends and everyone.
Visited April 2023
JS Medical Practice Branch (Westbury Avenue) has not yet replied.
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Review titled Great GP practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 April 2023
My family and I have been visiting the Westbury Avenue GP practice for Almost 20 years, and we have always been satisfied with the care and services. Today was no different from previous visitation to the practice. I went to pickup my mother’s Urine test kit and I didn’t need to wait long as it was ready in less than five minutes. Along with providing efficient services, the doctors, Practice manager and receptionist are all friendly and helpful.
Visited March 2023
JS Medical Practice Branch (Westbury Avenue) has not yet replied.
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Review titled No service or care
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
Trying to get an appointment is impossible- when you do it is so far away you could be dead before you get seen- what is the point?
Visited March 2023
Review titled JS Medical Practice Branch (Westbury Avenue)
Replied on 16 March 2023
Dear Patient, Thank you for writing this feedback and we are sorry that you could not get an appointment recently. You could send e consult ( Link is in our website ) for which we respond to it within 24-48 hours as per your symptoms. If I may suggest that if you could generally inform the receptionist your symptoms ( all staff bound by confidentiality agreement ) they may request a telephone call to a duty doctor. We would appreciate if you could speak to our senior receptionist or Manager to try and help . Thank you and Kind Regards Practice/Finance manager