JS Medical Practice
107 Philip Lane, Tottenham, London, Greater London, N15 4JRContact details and opening times
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Reviews
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Review titled Awesome Receptionist
Rated 5 stars out of 5
by Pat Bain - Posted on 13 April 2023
I had a wonderful experience mid morning at the GP surgery. This was due to a lovely Receptionist. She was friendly, approachable, efficient and kind. She was thorough in relaying what was happening to each patient in the waiting area, even apologising for the delay. She was like a breath of fresh air and it was obvious she was a peoples' person. One lady stated that in all the 12 years she had been registered at the Surgery, this was the first time she felt "valued as a patient." We all agreed unanimously that she was an excellent representation of what we desired in a Receptionist. I truly hope she is not a one-off and has other colleagues with similar dispositions. She displayed the perfect, textbook version of great customer services. Kudos to the Surgery Managers, if this is the result of an in depth training course. Bravo
Visited April 2023
Review titled JS Medical Practice
Replied on 24 February 2025
Dear Pat Bain Thank you for taking the time to share your wonderful experience. We are thrilled to hear that the receptionist provided such outstanding service and made a positive impression on both you and others in the waiting area. It's great to know that her friendliness, approachability, and efficient communication made your visit more pleasant, and we are so grateful for your kind words. We take great pride in having team members who are committed to excellent patient care, and we will be sure to pass along your feedback to her as well as recognise her efforts. We also appreciate your recognition of the surgery managers and the training program that helped foster such great customer service. Thank you for taking the time to share your wonderful experience. Yours sincerely, JS Medical Practice (Philip Lane) Team