JUBILEE HEALTHCARE
41 Westminster Road, Coventry, West Midlands, CV1 3GBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No flexibility
Rated 2 stars out of 5
by Amanda Ward - Posted on 12 July 2024
No flexibility on getting a gp appointment for elderly mother, had to ask for supervised who was really pedantic and not flexible or personable despite. No triage or way of communicating blood pressure readings for GP to review.
Visited July 2024
JUBILEE HEALTHCARE has not yet replied.
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Review titled Several recent good experiences
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2024
I am not someone who usually needs to access their GP surgery's services much but for various reasons I've had to over the past couple of months and I've been pleased with the outcome each time. 1) Called to request a blood test - Dealt with swiftly by receptionist (not on hold for long nor a long pre-recorded message to get there) and a blood test form was emailed to me, with directions on how to book. 2) Attended a smear test - Nurse was friendly, warm and professional, making an unpleasant test much easier. 3) Contacted the practice via the NHS app to advise my record had an erroneous entry on it (inputted by a community pharmacy) and it was swiftly removed. 4) Attended another appointment with the same nurse for a vaccine and, again, dealt with in a very nice manner, unhurried and informative about the vaccine. All in all, I've been very impressed with the practice and I thank each and every staff member who contributes to it's success.
Visited March 2024
Review titled JUBILEE HEALTHCARE
Replied on 10 April 2024
Thank you so much for your positive review. It means a lot to the staff at Jubilee Healthcare to know that our services are appreciated.
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Review titled Great Practice
Rated 5 stars out of 5
by Anna McLaughlin - Posted on 26 February 2024
I called the surgery to confirm some recent changes to a medication list. The phone was answered quickly and my enquiry was handled both patiently and professionally. With the clarification received I was then able to go to the pharmacy knowing what what medication to expect to collect. A good experience.
Visited February 2024
Review titled JUBILEE HEALTHCARE
Replied on 26 February 2024
Thank you for your comments. I will pass the details to the appropriate teams who will be pleased that you had a good experience. Thanks.
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Review titled Rejecting new patient registration without reason
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
I registered as a new patient to this GP since I live exactly 0,2 miles away. However, I have been declined because I am not in the area for this practice. Why? Do I have to live in the same building with this practice to be in their area?
Visited November 2023
Review titled JUBILEE HEALTHCARE
Replied on 10 November 2023
Dear Patient Thank you for your feedback. I understand that this is frustrating for you but we do have a defined practice area and can only accept new patients from within this catchment area. A map is available in our surgery showing this. If you would like to contact the practice and give your full address, we can of course check again whether you live within our practice area. Kind regards Karin Bruce, Practice Director
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Review titled great service all round
Rated 5 stars out of 5
by rosalyn joul - Posted on 01 March 2023
my 89 year old mother fell the receptionist sorted speaking to a doctor straight away who then arranged crisis team to visit who dealt with the issue of her falling down stairs they were all wonderful it was no trouble i thank you for your services you do a grand job ty x
Visited March 2023
JUBILEE HEALTHCARE has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
I would highly recommend this practice. My family and I have been attending Jubilee Healthcare for nearly ten years and have found their service to be exceptional. The nurses, GPs and reception staff are very friendly, helpful and professional, giving time and care during appointments. Thank you to everyone at Jubilee Healthcare for making trips to the doctors as pleasant as possible!
Visited January 2023
JUBILEE HEALTHCARE has not yet replied.
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Review titled Supportive and friendly service
Rated 5 stars out of 5
by Sarah B - Posted on 17 December 2022
I have found the staff at Jubilee healthcare very helpful over the past few months. The team on reception are very helpful and accommodating, the only surgery I have been with where the reception staff are not rude. GP’s always respond and communicate well, they listen to your worries, talk thinks through and explain any decisions. Office staff have been extremely helpful with any admin side of things. I have been in regular contact over the past few months for myself but also my Father, the practice are always willing to help and action anything needed. Highly recommend this GP practice.
Visited December 2022
JUBILEE HEALTHCARE has not yet replied.