JUBILEE MEDICAL CENTRE
52-54 Croxteth Hall Lane, Croxteth, Liverpool, Merseyside, L11 4UGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can’t be bothered to answer the phones
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
The telephone system needs sorting out in this GP practice , after moving to this GP I can’t believe GP practices are run this way , I have been in position queue 1 for over half an hour, obviously the staff are ignoring calls nearing home time as they want to go home themselves , the practice is supposed to be open until 18:30 and I rang them up at 17:50 just waiting for them to answer and as soon as it hit 18:30 my call got disconnect as no one bothered to answer the phone , absolutely disgusting service
Visited May 2023
Review titled JUBILEE MEDICAL CENTRE
Replied on 05 June 2023
Dear anon I am very sorry that this has happened. If you could contact the practice and give the details of the date you contacted the practice I will investigate what happened. Kind Regards Amy Connolly
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
Tried to ring for the past half an hour and sitting through an automated message just to be told the line is busy. I have had this problem many times before would definitely recommend staying away from here
Visited April 2023
Review titled JUBILEE MEDICAL CENTRE
Replied on 20 April 2023
Dear Anon Thankyou for your feedback. I would like to investigate this further to identify if there is an issue with our phones. We have an automated message and then you are given an option to wait or request a call back. The only time that you would get an engaged tone is if the queue is full which can happen first thing in the morning when alot of people are trying to get through at the same time. This would give an engaged tone and there wouldnt be a message to say the line is busy? Could
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Review titled Excellent service
Rated 5 stars out of 5
by Debs - Posted on 07 March 2023
My elderly parents recently moved to the practice and I have full authorisation to deal with their health issues. I liaise with the staff and health professionals and have found the staff to be professional and caring and have gone out of their way to ensure issues are dealt with and I have been hugely impressed. As a health care professional myself I know how hard everyone needs to work to give a high standard of patient care. In my opinion the surgery goes out if their way to uphold the Christian values they uphold on their website / mission statement. I do understand the constraints trying to speak with someone at the surgery - the queue and the callback system can be a little onerous but I have not had an issue with it, however , I know how the system works and there has to be something in place. It would not detract from my high opinion of the surgery in any way . Thank you
Visited January 2023
Review titled JUBILEE MEDICAL CENTRE
Replied on 09 March 2023
Dear Debs Thanks for taking the time to leave a review. We are delighted that you are happy with the service given by our hard working team to your parents. Kind Regards Amy Connolly
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
Waited an hour on hold only to be told that she can’t make me an appointment for a health care professional to call me back I have to do it on line I don’t have internet at the moment so what am I supposed to do? I guess that’s my problem!!!
Visited November 2022
Review titled JUBILEE MEDICAL CENTRE
Replied on 09 March 2023
Dear Anon I'm sorry you have not been happy with the service here. Without knowing the details I can only assume that you have contacted the practice after all our On the day triage appointments have gone. To save phoning back again the following day we do encourage people to submit an online Econsultation as these are triaged in the same way as phoning up for an appointment request - however we appreciate this isn't suitable for everyone. If this is not the case then I would be happy to investigate what has happened if you contact the practice with the details. I'm glad to see that by the time you submitted this review you had your access to internet resolved. Kind Regards- Amy Connolly, Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Doug Bartlett - Posted on 15 November 2022
Since moving to this practice last year, I can only praise all the staff and service here highly have only experienced fantastic and professional service . well done keep up the good work.
Visited November 2022
Review titled JUBILEE MEDICAL CENTRE
Replied on 02 February 2023
Hi Doug Thankyou for taking the time to leave such a lovely review, we are glad that you have had such a positive experience since joining last year.