Judges Close Surgery
Judges Terrace, High Street, East Grinstead, RH19 3AAContact details and opening times
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Reviews
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2024
I have been attempting to get an in-person GP appointment for two years. Last week they informed me a new system would be being set up from 6am today Thursday 24th October 2024 so I dutifully got up to book an appointment. Nothing for 16 weeks or ever aside from the fact I was told I could book an appointment with my own doctor only one person's name was on the site and it was a Ms not a doctor. This practice is pointless, does not service it's long-term patients whatsoever and they offer no other help whatsoever when you call them up.
Visited October 2024
Review titled Judges Close Surgery
Replied on 31 October 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Sophie Patient Experience Team
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Review titled Cannot get doctor appointment
Rated 1 star out of 5
by Shelley Waymark - Posted on 08 August 2024
As I've tried to get an appointment with a doctor, and a few months ago a 111 doctor said I should be referred to a cardiologist and also have a chest examination, which I cannot get with my doctor, as cannot get an appt (!), I have booked a private complete health mot with Bluecrest within next week! Costs £886, but at least I will have all necessary tests and peace of mind, seeing as I've been having severe angina attacks everyday, near syncope (passing out), ambulance called 2days ago, and have chronic heart disease, and possibly copd, and my anxiety/depression levels high as cannot get appt with my nhs gp. So money well spent, and will also receive private gp advice for a year. Well done nhs gps and this Modality farce.
Visited August 2024
Review titled Judges Close Surgery
Replied on 05 September 2024
Dear Shelley I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Sophie Patient Experience Team
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Review titled Amazing caring practice
Rated 5 stars out of 5
by Paul Tobin - Posted on 04 July 2024
From the GP who examined and advised to the receptionist who was grear to the nurse who removed my staples the whole experience was totally professional and all departments of the surgery were amazing. Thank you so much all of you.
Visited July 2024
Review titled Judges Close Surgery
Replied on 08 July 2024
Dear Paul, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2024
I had a small procedure at East Surrey hospital and was told by them to contact my GP practice to get my sutures removed. They only had appointments for 3 weeks time yet my sutures needed to be removed within 7 days. They told me to contact East Surrey which I duly did and they said they couldn't do it and my GP needed to make sure I got an appointment within the 7 to 9 day period. My sutures became septic and so I removed them myself. I am now hoping that the infection will clear as I will be unlikely to get an appointment just so that I can have antibiotics prescribed. Shameful
Visited March 2024
Review titled Judges Close Surgery
Replied on 29 April 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sophie Patient Experience Officer
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Review titled Making an appointment
Rated 2 stars out of 5
by Jude Ellis - Posted on 13 March 2024
I called on the dot of 8 30. Was 8th in the queue. Got as far as 3rd when a voicemail kicked in telling me that no more appointments available today. This begs so many questions. The situation is unsatisfactory
Visited March 2024
Review titled Judges Close Surgery
Replied on 29 April 2024
Dear Jude I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Sophie Patient Experience Team
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Review titled Can't contact a Doctor at Judges Close to see me
Rated 2 stars out of 5
by Robert Wilson - Posted on 15 March 2024
All GP appointments taken this morning at Judges Close by 8:35am. Tried to get an appointment online and also told that all GP appointments taken. I don't know how I'm supposed to get Medical advice. When I was last ill I was criticized by a GP at Crawley Medical Centre (NHS 111) for not getting a GP from my GP practise to examine me. NHS 111 said that they were getting too many patients from my GP Practise turning up there and it had to stop. My question is, what are we supposed to do if we can't get a GP appointment and NHS 111 are complaining when we contact them?
Visited March 2024
Review titled Judges Close Surgery
Replied on 29 April 2024
Dear Robert I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Sophie Patient Experience Team
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Review titled No Appointments
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
I can't get an appointment it takes months! I'm worried when I have something serious wrong they won't see me pathetic. Something really needs to change used to be the best one
Visited February 2024
Review titled Judges Close Surgery
Replied on 01 March 2024
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Extremely frustrating
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
The reception staff are rude, there is no need to speak to people that way and then they wonder why people are rude back. I understand the issues going on with the NHS at the moment but none of my friends seem to have the issues I have, I can never get an appointment, I rang up yesterday bang on 8:30 and was 7th in the queue, by the time I was 6th in the queue it was saying there are no more appointments. The receptionist was rude and uncaring, makes me wonder why she’s working there if she doesn’t care about people’s welfare. I went to a pharmacist and was told I have to see a doctor. When I try to call this morning it claims to be closed and keeps telling me to call back after 8:30… it is after 8:30?! I’m so fed up with this place it is the most useless doctors surgery I have ever been to, I’ve lived in third world countries with better medical care than this place.
Visited January 2024
Review titled Judges Close Surgery
Replied on 26 January 2024
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
On phone for half hour as told need to phone 3 weeks in advance for an appointment. By the time got through all appointments gone so take my chance next Friday. Already been a week. Absolute disgrace
Visited January 2024
Review titled Judges Close Surgery
Replied on 30 January 2024
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Policy gets in the way of care
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
It took hours and several visits to sort out a hospital request for a simple blood test. Seems receptionists, who are very helpful, didn’t have access to certain systems that store forms Doctors refused to authorise a simple blood test because they believed it’s not their job. Only on the intervention of the practice manager did a form miraculously appear. Do not quote policy to a patient. Do not give patients the run around. Do not say it’s not your responsibility when it’s an internal NHS problem. Not Happy
Visited October 2023
Review titled Judges Close Surgery
Replied on 03 November 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team