Karis Medical Centre
Waterworks Road, Edgbaston, Birmingham, West Midlands, B16 9ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled horribley bad service
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
absolutely appalling service, i have a rare condition which makes my life very difficult to live and do everyday tasks and now i have to jump through hoops just to get medication or a repeat prescription that was automatically delivered to my house. but now they make it very difficult for me an others. this surgery should get shutdown its not what it used to be 6 years ago way better service
Visited December 2022
Karis Medical Centre has not yet replied.
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Review titled long wait times
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2022
it's Monday 5th December and I called Karis Medical centre for a repeat prescription choosing option 1. The call was answered in 16 minutes only to advise I had to see the doctor as my last prescription was a year ago. It's now 1 hour and 15minutes and I'm still on hold to speak to appointments. This is completely unacceptable as I write this review I'm still holding and listening to their answering message " your call is very important to us please wait for the next agent" This is a medical Centre who keeps their patients waiting for over an hour? Something tells me they are not equipped to be a medical Centre.
Visited December 2022
Review titled Karis Medical Centre
Replied on 12 December 2022
Dear patient, thank you for your feedback regarding the difficulties you experienced when trying to get through on the phone. We recognise that we have unprecedented demand at the current time and have therefore recruited additional staff to help to mitigate against the waiting times for our patients. If you would like to discuss this further, please do not hesitate to contact me. This can be done via our website if necessary. Regards Wendy Ralph Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Kym Ypres-Smith - Posted on 05 January 2023
I was fitted in quickly when I had an infection which needed speedy care. Onward appointment with the nurse was arranged and I'm able to get urgent follow up when required. The care here is always excellent and I would highly recommend Karis.
Visited December 2022
Karis Medical Centre has not yet replied.
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Review titled Appointment
Rated 3 stars out of 5
by Mark Devin - Posted on 21 November 2022
I wrote to my GP on 13/11/22 requesting an urgent appointment to deal with high blood pressure. The receptionist said she would ‘try’ to give my letter to the doctor. Despite the urgency, it took a week to receive a text asking me to book by telephone or online. I tried the latter without success; I couldn’t see how to do this so I’m back to telephoning. Very disappointing response.
Visited November 2022
Review titled Karis Medical Centre
Replied on 12 December 2022
Dear Mr Devin, thank you for your feedback regarding the issues you had when trying to book an appointment requested via a letter. I am sorry that there was a delay in getting back to you but please do contact me if you would like to discuss this further. Wendy Ralph Practice Manager