Keighley Road Surgery
Keighley Road, Illingworth, Halifax, West Yorkshire, HX2 9LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed in service
Rated 3 stars out of 5
by Michaela Beevers - Posted on 29 April 2024
I do not usually complain but the service received or should I say not received today has been very disappointing! I did a patches consultation for my father after staying up till midnight to make sure he would be on the list for that day , he has 2 recent hospital admissions and we were concerned re his health again . I was informed he would get a call that day I rang at 4pm to see if he was still on the list the 1st call was cut off ? My second call was answered and the staff informed me that my 80 year old ill father was called on a mobile not his preferred method of contact when I found his phone it rang for 20 seconds as both my parents are elderly and deaf I am baffled why he was not contacted on Preferred method ? I asked for him to be added to the list for next day response No ! I understand the pressure of work in the NHS but Iam appalled at the service given to a generation of people that don't contact the surgery unless absolutely necessary!
Visited April 2024
Keighley Road Surgery has not yet replied.
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 19 September 2023
Rang up , Iv been suffering with pain in my abdomen and stomach area and in my chest . I was concerned it was caused be a procedure I'd had at the hospital. Iv been in pain for days and felt I definitely needed to see a doctor as it wasn't going away. I was told there was no appointments, go to A and E and or ring 111. Last week I rang the Surgery about something else and they told me they would put me on a list for a call back but would be a 6 to 8 week wait. Online it's states that if its an urgent problem you will get a call the same day , this is not true. It doesn't matter whether its urgent or not ,your not goin to be seen by a doctor for a long time ,if at all.
Visited September 2023
Keighley Road Surgery has not yet replied.
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Review titled Not happy
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2023
Rang today murder getting through when do this time didn’t put phone down so rude reception nasty demeaning attitude was annoyed when I was polite to her needs to get some manners
Visited May 2023
Keighley Road Surgery has not yet replied.
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Review titled Not a good practice
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Thursday 8 May at 4.30 I tried to contact the surgery for 40 minutes to no avail. I think this is absolutely disgusting and unacceptable that you cannot speak to anyone even though it says it is open till 6.30. I was ringing to check up on a phone call I made the day before I got told I would get a phone call back to let me know when the doctors was going to ring but again I got nothing. Its about my mental health and other request that they totally got wrong and sent me to someone I didn't need to see so even when you get a doctor it shows they don't always listen I find this appalling I could go on for ever on other things about this surgery anything could happen to me or anyone else for that matter I can't see why when I request to see a doctor that I cannot do so
Visited May 2023
Keighley Road Surgery has not yet replied.
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Review titled Appropriate care received. Thank you.
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2023
Unfortunately I was unable to obtain an appointment yesterday afternoon as all appointments taken but I called this morning and after triage by a helpful receptionist was called back by a GP within the hour. Following close questioning regarding my condition a prescription was forwarded to my identified pharmacist and a sample specimen arranged for drop off at surgery. In summary I was pleased with the process, although the actual call signal from the GP did keep breaking up at times and so I am unsure who treated me. In summary thank you very much for such a positive and helpful response during these difficult days for the NHS.
Visited April 2023
Review titled Keighley Road Surgery
Replied on 11 April 2023
Thank you for your positive comments regarding the service you received. I will feed these back to the team. We are working hard to provide the highest level of service that we can. I am, however, sorry that the call quality of the phone call was less than satisfactory. The practice has recently moved to a cloud-based telephone system and we have experienced a number of issues of this type, which we are working closely with the phone provider to resolve. Kind regards Peter McIntyre Practice Business Manager