Kennet and Avon Medical Partnership
George Lane, Marlborough, Wiltshire, SN8 4BYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Booking system
Rated 4 stars out of 5
by Colin smith - Posted on 06 February 2025
This practice needs to join the digital age properly. In contrast with my dentist, who sends me endless appointment reminders, this practice sends none. Surely text reminders, which are easy to send, would stop most non shows. I never miss my dental appointments, but today I missed my critically important B12 injection today, by only 10 mins. My appointment has had to be rebooked. I’m far from happy.
Visited February 2025
Review titled Kennet and Avon Medical Partnership
Replied on 11 February 2025
Dear Colin, Thank you very much for bringing this to our attention as it appears that we have a glitch in the system which is indeed preventing reminder text messages from being sent. The team are working to rectify this urgently. Please accept my sincere apologies for any inconvenience you experienced as a result, I am sorry you missed your appointment and had to rebook. However, it does seem that text messages have continued to send at the point of booking each appointment, so you should have received at least one message from us with the date and time of your original appointment. Please let me know if I can be of further help. Kind regards Suzy Deering Patients Services and Communications Kennet and Avon Medical Partnership
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Review titled Lovely practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
Everyone in this practice has never been anything other than polite and helpful. It genuinely feels like reception staff go the extra mile to find the best appointment for you. They are never rude, or make you feel like you’re wasting their time. I always receive good communication; if my prescription needs to be checked I am contacted, if I am due a medication review, they inform me. The doctors are all fantastic as well. Polite, friendly, they listen attentively and try to get to the route of whatever the issue is. I am so glad I moved to Marlborough; and a huge part of this is being able to register with this Doctor Surgery as they have been a complete change to my previous experiences elsewhere.
Visited June 2023
Review titled Kennet and Avon Medical Partnership
Replied on 05 June 2023
Hello, Thank you so much for taking the time to leave such a lovely review. Positive feedback has a fabulous effect on staff morale- this will be posted in our staff rooms today. Thank you KAMP