Keston Medical Practice
Purley War Memorial Hosp, 856 Brighton Road, Purley, Surrey, CR8 2YLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Keston Medical Practice.
Reviews
-
Review titled Introduction of a call back system.
Rated 5 stars out of 5
by John McDermott - Posted on 04 July 2024
Greatly appreciated. Also My wife & I were delighted with her recent re assessment @ the surgery & onward referral.
Visited July 2024
Review titled Keston Medical Practice
Replied on 15 July 2024
Thank you for taking the time to give positive feedback. It is always important and very useful to hear from patients as we can use this feedback when amending our ways of working. Thank you Liz Shaw PM
-
Review titled Great service
Rated 5 stars out of 5
by Cathy Gillespie - Posted on 27 June 2024
I have already reviewed this when I had a great experience with my ECG yesterday. (26/6/24). The practitioner was excellent and I’d like to know her name if that’s possible, thanks.
Visited June 2024
Review titled Keston Medical Practice
Replied on 28 June 2024
Thank you for your feedback. I have sent a private message to you with the clinicals name. Regards Wendy Morris
-
Review titled Horrible
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2024
Constantly fobbed off, have chronic bladder infections keep getting referred to pharmacy but told by pharmacy they do not deal with more than one bladder infection within six months, doctors should obviously know this but keep constantly referring me to the pharmacy. Had an appointment made for another issue which was made for two weeks time, was told during the appointment the doctors to offer what I need. Why make appointment if you can't help? Terrible serive
Visited June 2024
Review titled Keston Medical Practice
Replied on 15 July 2024
Good Morning I was sorry to have read about your negative experience with the practice. Unfortunately you have sent this feedback anonymously therefore I am unable to discuss the matter in detail or look into your complaint. If you would like to discuss further please contact me on liz.shaw28@nhs.net. Thank you Liz Shaw Practice manager.
-
Review titled Excellent service
Rated 5 stars out of 5
by Cathy Gillespie - Posted on 27 June 2024
Yesterday (26/6/24) I had an ECG at Keston and Moorings GP practice at Purley War Memorial Hospital at 11.00am. I wasn’t looking forward to this procedure in case it revealed cardiac problems but the practitioner whose name I didn’t obtain, immediately put me at my ease and explained everything carefully and in great detail and was thoroughly professional in every aspect of her behaviour and was very animated and talkative. I felt very relaxed and my results, after being electronically transmitted were then evaluated by a doctor and I was allowed to leave immediately. I just wanted to say a heartfelt (literally) thank you to the practitioner and would be very grateful if you could supply be with her name at a later instance. She’s a real asset so please cosset her accordingly. Many thanks. Cathy Gillespie.
Visited June 2024
Review titled Keston Medical Practice
Replied on 28 June 2024
Thank you for taking the time to add positive feedback which has been passed onto the staff member. This means a lot to the team. Wendy Morris
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
this is a fantastic surgery, i regularly use for myself and my children. The website to book an appointment is a fantastic service and so easy to use, you leave your details and every single time I get a doctors appointment the same day. I had a bloods tests today and got results same day including ultrasound at Mayday. Amazing kind doctors and staff all of you. Thankyou so much. As a community we are all very very lucky to have you all
Visited June 2024
Review titled Keston Medical Practice
Replied on 28 June 2024
Thank you for taking the time to comment of your experience. Constructive feedback is always encourage to help improve our service and positive feedback means a great deal to our staff. Wendy Morris
-
Review titled Terrible service
Rated 1 star out of 5
by Jennifer Duffy - Posted on 01 May 2024
Long delays in getting test results, Still waiting even though I know the results were received last Friday and despite reassurances via klinik that someone will contact me. Long waits for a telephone Appt and then not even a GP who conducted the call. Klinik system is fine if you have a straight forward request but for something more complex it often requires several messages back and forth until you get the response required. This can often take a couple of days by the time it is passed through several clinicians to the GP and back again, when actually a 5 minute phone call would have been much more efficient. Overall my interactions with the Practice over the last couple of months, for myself and my children, has been extremely frustrating and disappointing.
Visited May 2024
Review titled Keston Medical Practice
Replied on 15 July 2024
Good Morning I was saddened by your negative feedback and from your experience with the practice. Klinik online consultations works extremely well and calls are returned often within a couple of hours. Delays can occur when a patient has choosen an incorrect tile. When requesting test results we would always suggest a patient registers for the NHS App which enables them to see results and consultations as soon as the are received by the practice. If you would like assistance in registering for this App please contact Wendy Morris at the practice who will assist you with the registration process. Regards Liz Shaw PM
-
Review titled Unhelpful and not efficient at all
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2024
I needed the GP to provide me with simple paperwork and trying to ask the receptionists to action this task was very difficult. It has been nothing but a headache and I wish I had not moved into the area and been forced to change my previous GP
Visited April 2024
Review titled Keston Medical Practice
Replied on 15 July 2024
Good Morning Sorry to have read about your negative experience with our practice. As you have complained anonymously I am unable to look into your complaint. On a general note, all forms are handed in to the reception desk. A fee is discussed and requested prior to any forms being completed. We ask for for 10 working days for the completion of all forms. If you would like to discuss this matter further please contact me on liz.shaw28@nhs.net Liz Shaw PM
-
Review titled Not happy at all
Rated 1 star out of 5
by Carol Paddock - Posted on 19 April 2024
My mum has burnt her thumb which is healing but after visiting the pharmacy was told to ring doctors because it is still very red and hot tried three times today and have got nowhere she is 90 and they said go to Caterham Dean can't do that run the hub and no appointments disgusting
Visited April 2024
Review titled Keston Medical Practice
Replied on 22 April 2024
Good Morning I am sorry that you have felt the need to complain regarding the service you received. Unfortunately we are not an accident and emergency department, therefore are unable to assist with such events. The practice may have been able to assist with a dressing with a nurse but I note you contacted the practice in the afternoon by which time we did not have any appointments remaining. I can see that we offered the appropriate advice regarding Caterham Dene. I am sorry that you do not drive but would have suggested securing a taxi or bus in the of getting you Mum seen. If you would like to discuss this matter further please contact me on 0208 645 2646. Liz Shaw PM
-
Review titled Fantastic service, great practice
Rated 5 stars out of 5
by Deborah Sawh - Posted on 01 April 2024
I have had a couple of reasons recently to visit my GP. The practice has introduced a new online booking service which I couldn't be more impressed with. It's extremely easy to use and it was reliable and very effective in securing the attention I needed. I received very quick attention from my GP which was very reassuring. I attended the surgery and found all staff, reception and medical alike, to be polite, helpful, kind and very efficient. Thank you Keston Medical Practice for such an outstanding service.
Visited March 2024
Review titled Keston Medical Practice
Replied on 02 April 2024
Good Morning Thank you for taking the time to respond in such a positive way. Feed back is always extremely important for the improvement to our service. I am glad to read that you found our new online service convenient, quick and appropriate. Kind regards Liz Shaw PM
-
Review titled Impossible to speak to anyone on main number
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
I’ve tried three times today to speak to Keston regarding a prescription that’s late in being sent. After waiting 20 minutes on phone I spoke to a young woman working from home who had never set foot in Keston MP and had no idea what to do about my query. She was completely clueless, spoke so slowly, and kept forgetting my name and details. She was hopeless. Why aren’t staff answering the phone in Keston Medical Practice? It’s disgraceful employing someone who is inexperienced, unknowledgable, and totally clueless. I’m now still without my hugely necessary medication. The NHS needs to sort this out urgently!
Visited January 2024
Review titled Keston Medical Practice
Replied on 02 April 2024
Good Morning Thank you for your feedback. Staff answering the telephones are employed purely to take details and follow the appropriate pathway when directing the query. In order not to queue on the telephone, which the practice hope will only be used by patients who are unable to communicate, there is a facility on KLINIK for prescription queries. This query will be directed to the appropriate team. Thank you Liz Shaw PM