Kidderminster Medical Centre
Waterloo Street, Kidderminster, Worcestershire, DY10 2BGContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Kidderminster Medical Centre.
Reviews
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Review titled Medical help needed on arrival
Rated 5 stars out of 5
by Amanda griffiths - Posted on 12 July 2024
I came for an appointment thismorning 12 7.2024 on arrival whilst checking in my legs became very weak and I had a panick attack was feeling very faint,patients stopped to help and alerted staff who were fast to come help me! Just want to send my appreciation staff got me sorted and the doctor was very thorough
Visited July 2024
Kidderminster Medical Centre has not yet replied.
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Review titled A good practice
Rated 4 stars out of 5
by Darrin Wilkes - Posted on 11 July 2024
Dr's are great to me,the reception staff are too,I had a heart attack a year February,I phoned up with a chest complaint the receptionist I spoke to jumped into action and advised me thoroughly.was a false alarm thank God but I appreciate the actions
Visited July 2024
Kidderminster Medical Centre has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Susan OKeeffe - Posted on 11 July 2024
Dealing professionally with a minor medical emergency, the receptionist went above and beyond to ensure I obtained blood tests, and blood pressure test.. considering my mental health and the emergency presented . The Nurse carrying out the testing also showed kindness and professionalism, clam and efficient . Allowing me to control anxiety and stress .. awesome people ..
Visited July 2024
Kidderminster Medical Centre has not yet replied.
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Review titled Very Helpful and Quick
Rated 5 stars out of 5
by Karen - Posted on 22 June 2024
I requested my daughter to be added to my online account so I could easily manage her appointments and prescriptions - messaged the surgery and they were very quick with their response and helped to get it sorted quickly, thank you!
Visited June 2024
Kidderminster Medical Centre has not yet replied.
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Review titled Great Dr
Rated 5 stars out of 5
by Lynne Truesdale - Posted on 24 April 2024
Saw kd and as usual felt heard and very supported , excellent care I would recommend to anyone Nothing is too much trouble and she gives you time to talk and not just rush you out.
Visited April 2024
Review titled Kidderminster Medical Centre
Replied on 13 May 2024
Thank you Lynne, Your appreciation has been passed onto our Advanced Nurse Practitioner KD. Thank you for taking the time to share your positive experience.
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Review titled Go anywhere else
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
Actually fuming as I write this, call at 8am can't get through as usual, fill in 2 questionnaires to be told a GP will call back, wait all day to receive no call. Call back again myself to be told we've been passed to a pharmacist!! A pharmacist !! Waited all day yesterday for a callback from 111 also and nothing. It's actually frightening to be ill in this town now, no out of hours, no a and e no GP appointments, no 111 call backs what are you actually supposed to do
Visited March 2024
Review titled Kidderminster Medical Centre
Replied on 19 March 2024
I would very much like to investigate the treatment you received. Please could you email the practice on hwicb.kmc-admin@nhs.net with your details so I can look into this further for you. Kind Regards S. Burns Site Manager Kidderminster Medical Centre.
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Review titled Fast Friendly service
Rated 5 stars out of 5
by Frances Power - Posted on 02 March 2024
I’m hugely impressed with the service I received recently from the practice. From initial ‘phone call to consultation and treatment for a non urgent issue was one day. A follow up call was arranged and happened at the agreed time. The practitioner was friendly, efficient and the consultation wasn’t rushed. Thank you
Visited February 2024
Review titled Kidderminster Medical Centre
Replied on 19 March 2024
Dear Frances, We always enjoy hearing what our Patients have to say, We’re glad we you received a quality service and appreciate the kind words. Thank you for taking the time to get in touch.
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Review titled Not attentive
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2024
I was suffering from a kidney infection and was in a lot of pain. Had to go back and forth with the practice to actually get an appointment. Wasn’t booked in with a doctor just a GP with no title, the appointment was useless, I was in for a few minutes and was just poked around the area and prescribed antibiotics and wasn’t prescribed anything for the pain even once I asked, I was told to take paracetamol and ibuprofen which I explained didn’t do anything. I then ended up in hospital the next day with kidney stones and a severe kidney infection. Nurses and doctors at the hospital gave me strong painkillers and said I shouldn’t have been taking ibuprofen for the pain as it can worsen the kidney inflammation, I was on the border of encountering sepsis and the GP didn’t pick up on that or the possibility of a kidney stone. I paid for the antibiotics prescription but was told to stop taking them at the hospital where I was then put on an antibiotic IV drip, I was severely dehydrated and needed IV fluids also. After spending 3 nights in the hospital I was finally discharged with oral antibiotics. Overall the practice didn’t benefit me or my health in fact it prolonged me going to the hospital and getting the care I needed and was given the wrong advice putting me in a worse situation. I was made to feel that my pain wasn’t that bad or relevant. I hope next time they’re more attentive and consider all possibilities I also hope they focus on giving patients quality care instead of rushing them out the door.
Visited February 2024
Review titled Kidderminster Medical Centre
Replied on 22 February 2024
Dear Anonymous, I would very much like to investigate the treatment you received. Please could you email the practice on hwicb.kmc-admin@nhs.net with your details so I can look into this further for you. Kind Regards S. Burns Site Manager Kidderminster Medical Centre.
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Review titled Excellent Patient Focussed Practice
Rated 5 stars out of 5
by Mr Christopher J Onions - Posted on 06 December 2023
We as an extended family have, with a number of health and wellbeing issues, including complex disability impairments, found the whole staff team to be supportive, caring and engaging. Whatever concerns we may have, they are dealt with in a positive reassuring way. Our health has benefited positively from this marvellous clinical team. We are thankful for all the staff, whatever their role in helping us to deal with our medical journeys.
Visited December 2023
Review titled Kidderminster Medical Centre
Replied on 09 February 2024
Dear Mr Onions, Thank you for posting your positive review, we value your time and always strive to provide an excellent and efficient service. We are so very pleased to hear that you and your family have had such a positive experience.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Richard Groom - Posted on 30 November 2023
I attended the surgery on 30 November to have my leg dressed. Not only was the nurse on time, she was also professional, caring and friendly. In addition she was very proactive in suggesting how I should monitor the possible flare up of an existing condition. This treatment of me as a patient exemplifies the experience I have received at the surgery and I recommend it completely.
Visited November 2023
Review titled Kidderminster Medical Centre
Replied on 09 February 2024
Dear Mr Groom, Thank you for taking the time to give us such a wonderful review. I have passed your gratitude onto our Nursing Department.