Kidderminster Medical Centre
Waterloo Street, Kidderminster, Worcestershire, DY10 2BGContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Kidderminster Medical Centre.
Reviews
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Review titled Caring Service
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2024
My son was dealt with understanding and my gut instinct taken in to consideration. I felt the Doctor really understand and wanted to help. We weren't dismissed and what could have been a long drawn out process wasn't.
Visited December 2024
Review titled Kidderminster Medical Centre
Replied on 05 December 2024
Dear Anonymous - We always enjoy hearing what our patients have to say, We’re glad we could be of service and appreciate the kind words! Thank you for taking time out of your busy schedule to leave such a great review.
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Review titled Diminishing Quality of service
Rated 2 stars out of 5
by Ian Mooney - Posted on 13 December 2024
I had an appointment today, unfortunately due to circumstances beyond my control, namely congestion on the main ring road, it gave rise to me being 7 minutes late. Having explained my circumstance I was asked to wait and my appointment would be fine. Then I was told 5 minutes later I would have to rebook. To my knowledge previous appointments I have never been late, in fact it’s normal for me to have to wait 10 -15mins after the appointment time. Appreciate timing is everything, but so is understanding and service. I could have been seen as you only take blood. Very frustrating, so going forward it works two ways, if I have to wait more than seven minutes past the appointment time. I will rebook the appointment.
Visited December 2024
Kidderminster Medical Centre has not yet replied.
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Review titled Compassionate GP
Rated 5 stars out of 5
by Julie Bough - Posted on 31 October 2024
I would just like to say what a lovely, compassionate GP at Kidderminster Medical Centre today (31 October 2024) . He took time and didnt rush and was very thorough and understanding
Visited October 2024
Review titled Kidderminster Medical Centre
Replied on 05 December 2024
Dear Julie, We would not be able to grow and develop without feedback like yours, We are thrilled you had a great experience whilst visiting Kidderminster Medical Centre.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2024
Staff very helpful got everything sorted.From reception to Doctor thank you.We have now got a Specialist sorted and a hopefully not too long appointment for a operation.
Visited September 2024
Review titled Kidderminster Medical Centre
Replied on 05 December 2024
Dear Anonymous, Our staff always enjoy reading reviews such as the one you left us! It lets us know we are making patients happy and doing something right! Thank you for taking the time to complete a review.
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Review titled Medical help needed on arrival
Rated 5 stars out of 5
by Amanda griffiths - Posted on 12 July 2024
I came for an appointment thismorning 12 7.2024 on arrival whilst checking in my legs became very weak and I had a panick attack was feeling very faint,patients stopped to help and alerted staff who were fast to come help me! Just want to send my appreciation staff got me sorted and the doctor was very thorough
Visited July 2024
Review titled Kidderminster Medical Centre
Replied on 07 August 2024
Dear Amanda, We are glad to hear you are feeling much better than you were during this incident. Our goal is to deliver 5 star service every time, and we'll continue to work on making your future experiences even better. If there's anything we can do to improve your next visit, please don't hesitate to let us know how we can help! Thanks again for your rating and review,
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Review titled A good practice
Rated 4 stars out of 5
by Darrin Wilkes - Posted on 11 July 2024
Dr's are great to me,the reception staff are too,I had a heart attack a year February,I phoned up with a chest complaint the receptionist I spoke to jumped into action and advised me thoroughly.was a false alarm thank God but I appreciate the actions
Visited July 2024
Review titled Kidderminster Medical Centre
Replied on 07 August 2024
Dear Mr Wilkes, Thank you so much for sharing your positive rating. I will pass your gratitude onto the rest of the team. We're also relieved it was a false alarm.
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Review titled Above and beyond
Rated 5 stars out of 5
by Susan OKeeffe - Posted on 11 July 2024
Dealing professionally with a minor medical emergency, the receptionist went above and beyond to ensure I obtained blood tests, and blood pressure test.. considering my mental health and the emergency presented . The Nurse carrying out the testing also showed kindness and professionalism, clam and efficient . Allowing me to control anxiety and stress .. awesome people ..
Visited July 2024
Review titled Kidderminster Medical Centre
Replied on 07 August 2024
Dear Susan, Thank you for taking the time to provide feedback to our team, We're absolutely delighted to hear that you had a very positive experience during your visit. Your thoughtful comments about your care and service received will mean so much to everyone here at Kidderminster Medical Centre.
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Review titled Very Helpful and Quick
Rated 5 stars out of 5
by Karen - Posted on 22 June 2024
I requested my daughter to be added to my online account so I could easily manage her appointments and prescriptions - messaged the surgery and they were very quick with their response and helped to get it sorted quickly, thank you!
Visited June 2024
Review titled Kidderminster Medical Centre
Replied on 07 August 2024
Dear Karen, Thank you for taking the time to leave us such a positive review. We are really pleased to hear that your experience with our Accurx text messaging service was seamless. Please do continue to utilise this service should you need to contact again us again the future.
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Review titled Great Dr
Rated 5 stars out of 5
by Lynne Truesdale - Posted on 24 April 2024
Saw kd and as usual felt heard and very supported , excellent care I would recommend to anyone Nothing is too much trouble and she gives you time to talk and not just rush you out.
Visited April 2024
Review titled Kidderminster Medical Centre
Replied on 13 May 2024
Thank you Lynne, Your appreciation has been passed onto our Advanced Nurse Practitioner KD. Thank you for taking the time to share your positive experience.
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Review titled Go anywhere else
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
Actually fuming as I write this, call at 8am can't get through as usual, fill in 2 questionnaires to be told a GP will call back, wait all day to receive no call. Call back again myself to be told we've been passed to a pharmacist!! A pharmacist !! Waited all day yesterday for a callback from 111 also and nothing. It's actually frightening to be ill in this town now, no out of hours, no a and e no GP appointments, no 111 call backs what are you actually supposed to do
Visited March 2024
Review titled Kidderminster Medical Centre
Replied on 19 March 2024
I would very much like to investigate the treatment you received. Please could you email the practice on hwicb.kmc-admin@nhs.net with your details so I can look into this further for you. Kind Regards S. Burns Site Manager Kidderminster Medical Centre.