Kidderminster Medical Centre
Waterloo Street, Kidderminster, Worcestershire, DY10 2BGContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Kidderminster Medical Centre.
Reviews
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Review titled Compassionate GP
Rated 5 stars out of 5
by Julie Bough - Posted on 31 October 2024
I would just like to say what a lovely, compassionate GP at Kidderminster Medical Centre today (31 October 2024) . He took time and didnt rush and was very thorough and understanding
Visited October 2024
Kidderminster Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2024
Staff very helpful got everything sorted.From reception to Doctor thank you.We have now got a Specialist sorted and a hopefully not too long appointment for a operation.
Visited September 2024
Kidderminster Medical Centre has not yet replied.
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Review titled Medical help needed on arrival
Rated 5 stars out of 5
by Amanda griffiths - Posted on 12 July 2024
I came for an appointment thismorning 12 7.2024 on arrival whilst checking in my legs became very weak and I had a panick attack was feeling very faint,patients stopped to help and alerted staff who were fast to come help me! Just want to send my appreciation staff got me sorted and the doctor was very thorough
Visited July 2024
Review titled Kidderminster Medical Centre
Replied on 07 August 2024
Dear Amanda, We are glad to hear you are feeling much better than you were during this incident. Our goal is to deliver 5 star service every time, and we'll continue to work on making your future experiences even better. If there's anything we can do to improve your next visit, please don't hesitate to let us know how we can help! Thanks again for your rating and review,
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Review titled A good practice
Rated 4 stars out of 5
by Darrin Wilkes - Posted on 11 July 2024
Dr's are great to me,the reception staff are too,I had a heart attack a year February,I phoned up with a chest complaint the receptionist I spoke to jumped into action and advised me thoroughly.was a false alarm thank God but I appreciate the actions
Visited July 2024
Review titled Kidderminster Medical Centre
Replied on 07 August 2024
Dear Mr Wilkes, Thank you so much for sharing your positive rating. I will pass your gratitude onto the rest of the team. We're also relieved it was a false alarm.
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Review titled Above and beyond
Rated 5 stars out of 5
by Susan OKeeffe - Posted on 11 July 2024
Dealing professionally with a minor medical emergency, the receptionist went above and beyond to ensure I obtained blood tests, and blood pressure test.. considering my mental health and the emergency presented . The Nurse carrying out the testing also showed kindness and professionalism, clam and efficient . Allowing me to control anxiety and stress .. awesome people ..
Visited July 2024
Review titled Kidderminster Medical Centre
Replied on 07 August 2024
Dear Susan, Thank you for taking the time to provide feedback to our team, We're absolutely delighted to hear that you had a very positive experience during your visit. Your thoughtful comments about your care and service received will mean so much to everyone here at Kidderminster Medical Centre.
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Review titled Very Helpful and Quick
Rated 5 stars out of 5
by Karen - Posted on 22 June 2024
I requested my daughter to be added to my online account so I could easily manage her appointments and prescriptions - messaged the surgery and they were very quick with their response and helped to get it sorted quickly, thank you!
Visited June 2024
Review titled Kidderminster Medical Centre
Replied on 07 August 2024
Dear Karen, Thank you for taking the time to leave us such a positive review. We are really pleased to hear that your experience with our Accurx text messaging service was seamless. Please do continue to utilise this service should you need to contact again us again the future.
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Review titled Great Dr
Rated 5 stars out of 5
by Lynne Truesdale - Posted on 24 April 2024
Saw kd and as usual felt heard and very supported , excellent care I would recommend to anyone Nothing is too much trouble and she gives you time to talk and not just rush you out.
Visited April 2024
Review titled Kidderminster Medical Centre
Replied on 13 May 2024
Thank you Lynne, Your appreciation has been passed onto our Advanced Nurse Practitioner KD. Thank you for taking the time to share your positive experience.
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Review titled Go anywhere else
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
Actually fuming as I write this, call at 8am can't get through as usual, fill in 2 questionnaires to be told a GP will call back, wait all day to receive no call. Call back again myself to be told we've been passed to a pharmacist!! A pharmacist !! Waited all day yesterday for a callback from 111 also and nothing. It's actually frightening to be ill in this town now, no out of hours, no a and e no GP appointments, no 111 call backs what are you actually supposed to do
Visited March 2024
Review titled Kidderminster Medical Centre
Replied on 19 March 2024
I would very much like to investigate the treatment you received. Please could you email the practice on hwicb.kmc-admin@nhs.net with your details so I can look into this further for you. Kind Regards S. Burns Site Manager Kidderminster Medical Centre.
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Review titled Fast Friendly service
Rated 5 stars out of 5
by Frances Power - Posted on 02 March 2024
I’m hugely impressed with the service I received recently from the practice. From initial ‘phone call to consultation and treatment for a non urgent issue was one day. A follow up call was arranged and happened at the agreed time. The practitioner was friendly, efficient and the consultation wasn’t rushed. Thank you
Visited February 2024
Review titled Kidderminster Medical Centre
Replied on 19 March 2024
Dear Frances, We always enjoy hearing what our Patients have to say, We’re glad we you received a quality service and appreciate the kind words. Thank you for taking the time to get in touch.
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Review titled Not attentive
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2024
I was suffering from a kidney infection and was in a lot of pain. Had to go back and forth with the practice to actually get an appointment. Wasn’t booked in with a doctor just a GP with no title, the appointment was useless, I was in for a few minutes and was just poked around the area and prescribed antibiotics and wasn’t prescribed anything for the pain even once I asked, I was told to take paracetamol and ibuprofen which I explained didn’t do anything. I then ended up in hospital the next day with kidney stones and a severe kidney infection. Nurses and doctors at the hospital gave me strong painkillers and said I shouldn’t have been taking ibuprofen for the pain as it can worsen the kidney inflammation, I was on the border of encountering sepsis and the GP didn’t pick up on that or the possibility of a kidney stone. I paid for the antibiotics prescription but was told to stop taking them at the hospital where I was then put on an antibiotic IV drip, I was severely dehydrated and needed IV fluids also. After spending 3 nights in the hospital I was finally discharged with oral antibiotics. Overall the practice didn’t benefit me or my health in fact it prolonged me going to the hospital and getting the care I needed and was given the wrong advice putting me in a worse situation. I was made to feel that my pain wasn’t that bad or relevant. I hope next time they’re more attentive and consider all possibilities I also hope they focus on giving patients quality care instead of rushing them out the door.
Visited February 2024
Review titled Kidderminster Medical Centre
Replied on 22 February 2024
Dear Anonymous, I would very much like to investigate the treatment you received. Please could you email the practice on hwicb.kmc-admin@nhs.net with your details so I can look into this further for you. Kind Regards S. Burns Site Manager Kidderminster Medical Centre.