Kidderminster Medical Centre
Waterloo Street, Kidderminster, Worcestershire, DY10 2BGContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Kidderminster Medical Centre.
Reviews
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Review titled 10/10 Service
Rated 4 stars out of 5
by Anonymous - Posted on 07 February 2025
I would like to take the opportunity to express my gratitude and appreciation to the wonderful secretaries, who have recently supported me, with my referral and contacting the hospital last week. Each time I speak with them, they are always happy to help and offer such insightful advice. They are truly a credit to the practice!
Visited February 2025
Review titled Kidderminster Medical Centre
Replied on 07 February 2025
Dear Anonymous, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that our secretaries were able to support you with your referral and hospital contact. Your appreciation means a lot to our team, and we will be sure to pass on your compliments to them. We strive to provide the best possible service, and your feedback reassures us that we are making a positive impact. If there’s anything else we can do for you, please don’t hesitate to reach out.
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Review titled Excellent service from this surgery
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2025
Following a phone call regarding some adverse symptoms I was given a face to face appointment the same day. This led to blood tests within the week. After a series of tests I was contacted by the doctor. She explained my results and recommended a course of treatment.The doctor was very efficient and reassuring and put my mind at rest. Really couldn't ask for any better service
Visited February 2025
Kidderminster Medical Centre has not yet replied.
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Review titled Insightful practice
Rated 4 stars out of 5
by Nathan Hatch - Posted on 07 February 2025
Booked a call to talk about a personal topic but the waiting time was several weeks away. But despite the waiting time for a call, the call itself was fantastic. GP felt understanding and showed empathy, genuinely listened instead of reading a script and offered good advice. I wanted to talk about another separate topic too and they continued to listen and again offered thorough advice tailored for my needs. I'm assuming I cannot mention the name of my GP during the call but I'm thankful to them for not only listening, but also for understanding and helping!
Visited February 2025
Review titled Kidderminster Medical Centre
Replied on 07 February 2025
Dear Nathan, Thank you so much for sharing your experience with us. We’re delighted to hear that, despite the longer wait for a call, the conversation was so valuable for you. It's wonderful to know that our GP took the time to listen and understand your concerns, offering tailored advice that made a real difference. We’re committed to providing care that’s both empathetic and practical, and we’re thrilled that you felt supported during your call. Your feedback means a lot to us, and we’re grateful for your trust in us.
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Review titled Great practice
Rated 5 stars out of 5
by Rachel - Posted on 24 January 2025
We use the text service as we always get a call or text back within a couple of hours and they sort our health issues out every time. Cannot fault them
Visited January 2025
Review titled Kidderminster Medical Centre
Replied on 07 February 2025
Hi Rachel, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that our text service has been so helpful in addressing your health concerns and that you’ve had such positive experiences with our team. Providing quick and reliable service is always our top priority, and it’s great to know that we’ve met your expectations. We truly appreciate your kind words and your continued trust in us. If you ever need assistance again, don’t hesitate to reach out—we’re always here to help!
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Review titled Caring Service
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2024
My son was dealt with understanding and my gut instinct taken in to consideration. I felt the Doctor really understand and wanted to help. We weren't dismissed and what could have been a long drawn out process wasn't.
Visited December 2024
Review titled Kidderminster Medical Centre
Replied on 05 December 2024
Dear Anonymous - We always enjoy hearing what our patients have to say, We’re glad we could be of service and appreciate the kind words! Thank you for taking time out of your busy schedule to leave such a great review.
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Review titled Diminishing Quality of service
Rated 2 stars out of 5
by Ian Mooney - Posted on 13 December 2024
I had an appointment today, unfortunately due to circumstances beyond my control, namely congestion on the main ring road, it gave rise to me being 7 minutes late. Having explained my circumstance I was asked to wait and my appointment would be fine. Then I was told 5 minutes later I would have to rebook. To my knowledge previous appointments I have never been late, in fact it’s normal for me to have to wait 10 -15mins after the appointment time. Appreciate timing is everything, but so is understanding and service. I could have been seen as you only take blood. Very frustrating, so going forward it works two ways, if I have to wait more than seven minutes past the appointment time. I will rebook the appointment.
Visited December 2024
Review titled Kidderminster Medical Centre
Replied on 17 January 2025
Dear Mr Mooney, We appreciate the effort our patients make to attend on time and therefore do our best to run as close to booked appointment times as possible. Adhering to a Late Patient Policy assists us in doing so. If a patient calls ahead to say they will be late, this does not alter the policy. Please email the practice on hwicb.kmc-admin@nhs.net should you wish to discuss further.
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Review titled Compassionate GP
Rated 5 stars out of 5
by Julie Bough - Posted on 31 October 2024
I would just like to say what a lovely, compassionate GP at Kidderminster Medical Centre today (31 October 2024) . He took time and didnt rush and was very thorough and understanding
Visited October 2024
Review titled Kidderminster Medical Centre
Replied on 05 December 2024
Dear Julie, We would not be able to grow and develop without feedback like yours, We are thrilled you had a great experience whilst visiting Kidderminster Medical Centre.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2024
Staff very helpful got everything sorted.From reception to Doctor thank you.We have now got a Specialist sorted and a hopefully not too long appointment for a operation.
Visited September 2024
Review titled Kidderminster Medical Centre
Replied on 05 December 2024
Dear Anonymous, Our staff always enjoy reading reviews such as the one you left us! It lets us know we are making patients happy and doing something right! Thank you for taking the time to complete a review.
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Review titled Medical help needed on arrival
Rated 5 stars out of 5
by Amanda griffiths - Posted on 12 July 2024
I came for an appointment thismorning 12 7.2024 on arrival whilst checking in my legs became very weak and I had a panick attack was feeling very faint,patients stopped to help and alerted staff who were fast to come help me! Just want to send my appreciation staff got me sorted and the doctor was very thorough
Visited July 2024
Review titled Kidderminster Medical Centre
Replied on 07 August 2024
Dear Amanda, We are glad to hear you are feeling much better than you were during this incident. Our goal is to deliver 5 star service every time, and we'll continue to work on making your future experiences even better. If there's anything we can do to improve your next visit, please don't hesitate to let us know how we can help! Thanks again for your rating and review,
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Review titled A good practice
Rated 4 stars out of 5
by Darrin Wilkes - Posted on 11 July 2024
Dr's are great to me,the reception staff are too,I had a heart attack a year February,I phoned up with a chest complaint the receptionist I spoke to jumped into action and advised me thoroughly.was a false alarm thank God but I appreciate the actions
Visited July 2024
Review titled Kidderminster Medical Centre
Replied on 07 August 2024
Dear Mr Wilkes, Thank you so much for sharing your positive rating. I will pass your gratitude onto the rest of the team. We're also relieved it was a false alarm.