KILLAMARSH MEDICAL PRACTICE
209 Sheffield Road, Killamarsh, Sheffield, South Yorkshire, S21 1DXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wasted 2 weeks and an appointment time
Rated 2 stars out of 5
by Alan Weaver - Posted on 05 November 2024
I rang to ask for a cortisone injection for ongoing tendinitis in my Achillese There was a cancellation 2 weeks hence. The doctor told me that I had to self refer to the physiotherapy department. Why was I not told that when I rang as I explained the situation fully. Sorry but it's not good enough. Do the receptionists need more training and awareness?
Visited October 2024
Review titled KILLAMARSH MEDICAL PRACTICE
Replied on 05 November 2024
Dear Alan, thanks ever so much for taking the time to send us this really useful feedback. I'm so sorry that you feel your time was wasted and you are correct in that there may be a learning opportunity here. I will review this scenario with my teams to ensure lessons are learned. Feel free to contact me should you wish to discuss this further. Thanks again - Abdul Aziz [Practice Manager].
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Review titled Excellent service
Rated 5 stars out of 5
by David taylor - Posted on 08 October 2024
I came to the practice for my yearly mot and blood tests the nurse was excellent and very professional, I also had a cortisone injection in my knee which was a good experience as I was talked through every step of the process and put at ease, also the staff are friendy and welcoming and answer any questions and are always very helpful thank you so much
Visited October 2024
Review titled KILLAMARSH MEDICAL PRACTICE
Replied on 08 October 2024
Dear David, thank you for taking the time to send us this review describing your recent experience here at KMP. It's great to hear our team are delivering a good service despite the challenges experienced across the NHS. Thanks again and have a lovely day - Abdul Aziz [Practice Manager].
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Review titled Great nurse
Rated 5 stars out of 5
by Tracy wardley - Posted on 03 October 2024
Nurse was wonderful very polite and changed my dressing with extra care very friendly and asking all questions on how I'm feeling
Visited October 2024
Review titled KILLAMARSH MEDICAL PRACTICE
Replied on 07 October 2024
Dear Tracy, thank you for taking the time to send us this review and your feedback. We do strive to deliver the best services possible in difficult circumstances and patient feedback is very important to us. It's great to hear we are on the right track and making some progress. Thanks again and have a lovely day - Abdul Aziz [Practice Manager].
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Review titled Waiting times
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2024
The Gp I saw today was excellent. Not seen her before. Had to wait 3 weeks to get appointment with other than a practitioner. Referred me to hospital which is what was needed(I am a registered health care professional myself). Gave me a form to make appointment for bloods including cancer markers. 3 weeks to wait to have bloods taken. So 6 weeks in all to wait!!! Hope it’s nothing serious. The practice could also do with some friendly reception staff,They all think they know better than the patient. I know recruitment is difficult but wouldn’t it make sense to have at least another HCA to take bloods etc?
Visited October 2024
Review titled KILLAMARSH MEDICAL PRACTICE
Replied on 07 October 2024
Dear patient, thank you for taking the time to send us this review and your feedback. Comments such as these, though disappointing, are used to help develop our staff. We do strive to deliver the best services possible in difficult circumstances and patient feedback is very important to us. Thanks again and have a lovely day - Abdul Aziz [Practice Manager].
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Review titled 'Supportive practice'
Rated 5 stars out of 5
by Samantha Cartledge - Posted on 18 October 2024
The Doctor/Clinician went through quite a few of my worries/concerns with me thats been mainly ongoing and I found it supportive and it eased anymore negative thoughts and it was all logged onto the system.
Visited October 2024
Review titled KILLAMARSH MEDICAL PRACTICE
Replied on 18 October 2024
Dear Samantha, thank you for taking the time to send us this valuable feedback. The team here do strive to deliver the best possible services to all our patients and it's great to hear we are on the right path. I will share your kind words with my colleagues. Thanks again and have a lovely day - Abdul Aziz [Practice Manager].
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Review titled Great Practice
Rated 5 stars out of 5
by Ali Bilgic - Posted on 01 November 2024
I have seen on time for my appointment. my doctor listened my health issues patiently, She was a very nice lady, I felt like she was feeling what I was going through, like she was sharing my pain . Thank you so much for looking after me
Visited October 2024
Review titled KILLAMARSH MEDICAL PRACTICE
Replied on 01 November 2024
Dear Ali, thank you for taking the time to send us this lovely review describing your recent experience here at KMP. Patient feedback is very important to us and I'm pleased we were able to provide the support you need at this time. I will share your kind words across the teams. Thanks again and have a lovely day - Abdul Aziz [Practice Manager].
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Review titled Good practice service
Rated 4 stars out of 5
by Carol Clinton - Posted on 12 October 2024
I attended the practice yesterday and was seen on time. The practice is good but really needs more staff on all levels. I agree with previous person about length of time to get a blood test. With more and more houses being built in killamarsh and only one surgery the patient list has increased without extra staff to cope with the demand. The service I have received from reception, HCA,nurses and GP have been extremely polite professional and courteous. I would also like to say the practice manager has been very good and quick to deal with a issue that I had.
Visited October 2024
Review titled KILLAMARSH MEDICAL PRACTICE
Replied on 14 October 2024
Dear Carol, thank you for taking the time to send us this review and for your kind words. I agree with your comments and in an ideal world we would have more staff and more rooms. Sadly, we are restricted by certain funding arrangements and this is something I have raised at the highest levels. For now, our team will continue to make the best possible use of the resources we have. Thanks again and have a lovely day - Abdul Aziz [Practice Manager].
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Review titled A Dr who listens
Rated 4 stars out of 5
by Liz - Posted on 25 October 2024
I’ve been attending the surgery for an issue for about 18 months the doctor I saw yesterday (and previously) really listens, isn’t dismissive and is genuinely trying to support and get to the bottom of my issues. It’s just frustrating that is takes so long to get appointments for things like blood tests
Visited October 2024
Review titled KILLAMARSH MEDICAL PRACTICE
Replied on 25 October 2024
Dear Liz, thank you ever so much for taking the time to end us this review describing your recent experience here at KMP. It's great to hear our team were able to provide the care you need. As reflected across the NHS, we do have challenges around the lead time for routine appointments and we will continue to explore every opportunity to improve. I will share your kind words across the practice. Thanks again and have a lovely day - Abdul Aziz [Practice Manager]
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Review titled Great practice nurses
Rated 5 stars out of 5
by Tracy wardley - Posted on 17 October 2024
Nurses that I see every week are very friendly and explained everything that is going to happen and ask me how I'm doing physically and mentally
Visited October 2024
Review titled KILLAMARSH MEDICAL PRACTICE
Replied on 17 October 2024
Dear Tracy, thank you ever so much for taking the time to send us the review describing your experience here at KMP. I can see you saw our nurse yesterday and shall ensure I share your kind words with her and across the team. It's great to hear we are able to deliver a high level of patient care in these challenging times. Have a lovely day - Abdul Aziz [Practice Manager].
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
Receptionist were welcoming and caring The Doctor listened to what I was saying and offered advice and took his time with me. I never felt rushed and in all honesty I have never had an issue with the practice.
Visited October 2024
Review titled KILLAMARSH MEDICAL PRACTICE
Replied on 16 October 2024
Dear patient, thanks ever so much for taking the time to send us this review. The team here are working really hard to deliver the best services possible which is increasingly challenging as we head into the winter. It's great to hear we are making some progress. I will share your kind words across the teams. Thanks again and have a lovely day - Abdul Aziz [Practice Manager].