Skip to main content

King Edward Road Surgery

Christchurch Medical Centre, King Edward Road, Northampton, Northamptonshire, NN1 5LY

Contact details and opening times

Patient ratings and reviews

Leave a review

Help others by sharing your thoughts and experiences about King Edward Road Surgery.

Leave a review

Reviews

Displaying 1 to 2 of 2

  1. Review titled Chest pain ignored

    Rated 1 star out of 5

    by Anonymous - Posted on 22 January 2024

    I called this morning at 8.03am. The option for appointment wasn't available...there was no queue to join. Having suspected heart attack I tried option 2. The person who eventually picked up refused to help me and forced me to redial. This is how this surgery treats life threatening issues.

    Visited January 2024

    Report as unsuitable

    Review titled King Edward Road Surgery

    Replied on 22 January 2024

    Dear Patient, Thank you for your feedback. Please could you call the practice to discuss further. Kind regards Jane Earl Practice Manager

    Report as unsuitable

  2. Review titled Appointment system lets it all down

    Rated 3 stars out of 5

    by Karrl Richardson - Posted on 06 December 2023

    The appointment booking allocation system is very poor. You ring for an appointment No appointments are available, please ring back tomorrow. This goes on for weeks. Even if a doctor has asked you specifically to see them in x weeks. I certainly do not have 45 mins a day to spend calling the surgery to arrange a follow-up appointment. The service has declined since COVID. Once you are lucky enough to get through and get an appointment, It may be with a different GP so you have to explain everything again. The staff gives 100% positive experience. The booking system is the Major broken link in the chain

    Visited December 2023

    Report as unsuitable

    Review titled King Edward Road Surgery

    Replied on 21 February 2024

    Dear Mr Richardson, I'm sorry for the issues you've been experiencing at the practice. If you'd to discuss further please contact me at the practice. We are in the process of moving to a new phone system which includes more advanced capabilities, including patient call back facility. Thank you for your feedback Best regards Jane Earl Practice Manager

    Report as unsuitable

Report an issue with the information on this page