King Street Medical Centre
168 King Street, Cottingham, HU16 5QJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Online Consultation needs evaluating
Rated 2 stars out of 5
by Anonymous - Posted on 14 June 2024
An investigation needs to be held into the recently implemented Online Consultation strategy. Absolutely, hopeless getting even a basic prescription. Everything needs to be filled in by Online Consultation. Getting to be a laugh just for a prescription. A doctor or pharmacist should be present at all times to discuss with patients about medication. Not to wait 3 days for the Online Consultation team to initially contact you then waiting for an actual appointment. Disgusting. When we're paying our taxes and NI for a service which is not up to standard. CQC and the NHS should investigate the impact the Online Consultation initiative is having on patients' health and well being.
Visited June 2024
Review titled King Street Medical Centre
Replied on 18 June 2024
Hi We have numerous ways you can request prescriptions, email, online consultation, in person, or via the NHS app or your systmonline account, if this item is not on your repeat (ie a new medication or one for a limited period) we do require clinical input to get this authorised. If you'd like to discuss the process and your experience with the practice please get in touch with us via your usual method Kind regards
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Review titled Reception staff member amazing
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
Called surgery regarding my daughter needing blood tests and a possible further prescription. Really friendly, helpful lady on reception answered all of my questions and confirmed them with a clinician also booked daughter in for bloods. Really stress free amazing service, thank you so much.
Visited January 2024
Review titled King Street Medical Centre
Replied on 18 June 2024
Thank you for taking the time to leave this review, We are really pleased to hear that you've had a positive experience and I will ensure this is shared with our team Many thanks
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Review titled Car park
Rated 3 stars out of 5
by Maria Raper - Posted on 23 September 2023
I had to pop into surgery as I couldn't hear anp over the telephone. She was giving me serious news. Today I received a parking fine in the gp surgery car park £100! I am discussed and wanted to warn other patients!
Visited September 2023
Review titled King Street Medical Centre
Replied on 25 September 2023
I am sorry to hear you've had some serious news. Please contact the practice, we would be more than happy to discuss your concerns and review any paperwork you may have received. At your next visit please add your car registration to one of the two tablets stationed at the reception desk Kind regards King Street Medical Centre
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Review titled Praise as quickly as complain .
Rated 5 stars out of 5
by ALAN LABROM - Posted on 10 July 2022
Once again I can only praise staff involved with my appointment . The nurse involved was extremely /reassuringly knowledgeable & patient /thoroughly explaining issue & course of action . My only negative being they are ,understandably , moving onto an even greater role- well deserved ! Thank you & good luck .
Visited July 2022
Review titled King Street Medical Centre
Replied on 18 April 2023
Many thanks for your positive feedback We're working hard to improve our patient's experience where possible so I know the team will be grateful of your comments Best Wishes King Street Medical Centre