King Street Surgery
273 Bedford Road, Kempston, Bedford, Bedfordshire, MK42 8QDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely helpful receptionist
Rated 3 stars out of 5
by Harry - Posted on 26 November 2024
I am not a King Street patient but attend Kempston clinic earlier today for an appointment. I was not to sure where to go as it was my first time there your lovely receptionist booked me in for my appointment and was very friendly we even shared a little joke. It’s lovely to see that someone who you have never met before can be so welcoming and friendly, can you please pass on my thanks to her.
Visited November 2024
Review titled King Street Surgery
Replied on 27 November 2024
Dear Mr Harry Thank you for your kind words! We truly value receiving compliments and always make sure to share them with the team. We appreciate you taking the time to share your feedback with us. Kind Regards John Bacha The management team.
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Review titled Online contact
Rated 3 stars out of 5
by Anonymous - Posted on 16 November 2024
Re: I cancelled my appointment with my surgery when I managed to secure another appointment ( much appreciated) . And asked for the e consult appointment to be cancelled . This was not done as I received a message reminding me of it. I contacted the kings surgery by email to reiterate that the appointment should be cancelled but I receive another message saying I had missed my appointment . This is not the case . The surgery is closed in Saturdays for phone calls so I did not have the opportunity to ring as well as email. I do not wish my record to state that I missed an appointment which I had already tried to cancel several times. I very much appreciate the NHS do and the employees. The system online could be more efficient to prevent problems such as mine .
Visited November 2024
Review titled King Street Surgery
Replied on 20 November 2024
Dear Patient Thank you for your feedback. I'm sorry to hear about the issues you've experienced while communicating with our surgery staff. Your concerns are important to us, and I appreciate you bringing them to our attention. We strive to provide clear and compassionate communication, and I apologise if we fell short. I'll ensure your feedback is shared with the team, and we'll work to improve our processes. We are happy to investigate this further. Please provide the patient names and date of birth with brief summary of the complaint through our website at https://www.kingstreetsurgery.co.uk/practice-information/suggestions-compliments-comments-and-complaints/ Thank you for your understanding and patience. We strive to provide the best possible care for all our patients. Kind Regards John Bacha The management team.
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Review titled Extremely Rude and unprofessional Receptionist
Rated 3 stars out of 5
by Rita Plaster - Posted on 04 November 2024
This afternoon at 14.30 4th November 2024, I needed some information from the surgery. I approached the reception where a receptionist was sitting and intermittently talking to the lady sitting behind her. I waited patiently for her to finish talking and to acknowledge my presence. However, she blatantly ignored me and continued to keep her head down, after about 5 minutes I asked her if I was invisible? She continued in what she was doing, I repeated the question to which she responded “I am busy doing prescriptions” she put her head back down and continued with what she was doing! I told her she was extremely rude and walked out of the surgery! Prior to retirement I worked in the NHS for 30 years and never ever treated anyone which such disrespect!
Visited November 2024
Review titled King Street Surgery
Replied on 06 November 2024
Dear Rita Thank you for bringing this to our attention. We sincerely apologise for the lack of attention and courtesy you experienced at the reception. This behaviour does not reflect the level of service we strive to provide, and we understand how frustrating it must have been to feel ignored. Please rest assured that I will investigate and address this with our team to ensure all patients are treated with respect and acknowledged promptly. Your feedback is valuable in helping us improve our service, and we hope to regain your trust in the future. Thank you for letting us know, and again, we apologise for the inconvenience caused. Kind Regards John Bacha The management team.
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Review titled Wonderful Experience
Rated 5 stars out of 5
by Emma Folkes - Posted on 16 October 2024
The nurse I saw today was wonderful and was able to put me at ease immediately. We chatted during the appointment and it helped me greatly to calm down. Everything was done so professionally and the experience overall has made me feel very comfortable to come back for my yearly reviews.
Visited October 2024
Review titled King Street Surgery
Replied on 16 October 2024
Dear Emma Thank you for your feedback, it is always welcomed when our patients take the time to compliment their positive experience. We are pleased that you felt at ease during your appointment with our nurse. Your feedback will be shared with the nurse and especially the individual staff member you saw today. Kind Regards Alison Ryder, Management Team
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Review titled Lovely helpful staff
Rated 4 stars out of 5
by Anonymous - Posted on 16 October 2024
Saw a female Dr who listened to my concerns patiently Appropriate tests were arranged, felt reassured On leaving had to wait to see a very hard working receptionist who was kind and courteous to everyone she even had a smile which given how rude some people appeared to me to be, was refreshing Good experience Thank you
Visited October 2024
Review titled King Street Surgery
Replied on 17 October 2024
Dear Patient, Thank you for taking the time to provide feedback to our surgery. We greatly appreciate receiving compliments from patients who feel well cared for. We are delighted that you are satisfied with our service. The compliment is shared with the staff team Kind Regards John Bacha The management team.
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Review titled Fantastic Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2024
I attended your new site at Hasley Road on Thursday morning 3rd October and I was greeted by your usual receptionist who was at Cater Street as always she was very polite,friendly and very helpful, she dealt with my queries for me before I waited in the lovely new waiting room for my appointment, I watched her as she dealt with the many new patients that had come for their appointments with the other clinics and she was handling them as if she had been dealing with them for years, she was also chatting with the other staff members from the clinics and on two occasions while I was there heard them saying how lovely she was and also the other patients said exactly the same. I was a little nervous going to the new building but I must say she quickly put me at ease, well done and a big thank you to her, a true credit to your surgery
Visited October 2024
Review titled King Street Surgery
Replied on 05 October 2024
Dear Patient, thank you for your feedback, it is so nice when patients take the time to give us positive reviews, we are pleased that you found your first visit to our new site at Halsey Road a good experience. Our staff from Cater Street have transferred over as you have mentioned and it has been a great first week settling in, meeting the other staff who work there in clinics. The waiting room as you say is lovely, spacious, bright, it will soon have a TV screen and notice boards. Thank you for your comments we will feed them back to the team Kind regards Alison Ryder - Management team
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Review titled Dr.R was great!
Rated 5 stars out of 5
by Anjali - Posted on 10 October 2024
Had an appointment yesterday, and I was so impressed with Dr.R She explained the situation, and I have Adhd so i struggle to understand sometimes. Dr.r took the time to ensure I understood and even drew a picture diagram to support. Very happy patient :)
Visited September 2024
Review titled King Street Surgery
Replied on 10 October 2024
Dear Anjali Thank you for your kind feedback, it is always nice for patients to take the time to compliment us on their care. We are pleased that you felt Dr R took time to explain everything to you and will definitely feedback to her. Many thanks Alison Ryder Management Team
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Review titled Caring beyond the norm .
Rated 5 stars out of 5
by MR A G LABROM - Posted on 19 September 2024
I am delighted to once again repeat the compliments I expressed some time ago . From a very caring and sensitive receptionist my case was dealt with in a way that that I can & should praise for all involved including my last appointment with the nurse . It's so easy to complain & find fault but how many who complain could ever do as well or better ?! Thanks to all concerned .
Visited September 2024
Review titled King Street Surgery
Replied on 20 September 2024
Dear Mr Labrom Thank you for your compliment, my name is Mrs Ryder and I am part of the management team. As you say it is always so easy to complain and we do appreciate when we received a compliment. These are always shared with the team. Thank you for taking the time to feedback to us
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Review titled Amazing Receptionist
Rated 4 stars out of 5
by Carly S - Posted on 27 September 2024
I popped into the St John’s Branch on the evening of Monday 23rd. I wish I could remember the receptionists name, but she really went out of her way to get the support I needed for my severely disabled brother. She called me on Tuesday 24th to ensure that someone had contacted me (which they hadn’t at this point), so she chased the phone call. It really does make the world of difference when someone genuinely helps and supports you in getting seen, especially when your life is extremely chaotic. Credit where credit is due. She is an asset to your team.
Visited September 2024
Review titled King Street Surgery
Replied on 30 September 2024
Dear Carly Thank you for your feedback, it is always nice when patients take the time to give us their positive comments, these are always shared across the whole team and to the individual concernted too. We are pleased you found our service positive. Kind Regards Alison Ryder - Management Team
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Review titled Exceptional service twice in the last week
Rated 4 stars out of 5
by Anonymous - Posted on 21 August 2024
Firstly, I went to St Johns surgery Friday 16th August around lunchtime. I had several requests that I needed fulfilling - the Receptionist was so polite, courteous and resolved all of my queries in such a friendly efficient way, I thank you. Secondly, I went to St Johns for my Diabetic annual review Wednesday 21st August and the lovely nurse was so professional with a lovely bedside manner that put me at ease, especially when an unexpected problem arose with my health . Two very exceptional experiences from dedicated experienced staff who you are lucky to have. Many thanks
Visited August 2024
Review titled King Street Surgery
Replied on 21 August 2024
Dear Patient, Thank you for taking the time to provide feedback to our surgery. We greatly appreciate receiving compliments from patients who feel well cared for. We are delighted that you are satisfied with our service. Kind Regards John Bacha The management team.