King Street Surgery
273 Bedford Road, Kempston, Bedford, Bedfordshire, MK42 8QDContact details and opening times
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Reviews
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Review titled Rude receptionist and very unhelpful
Rated 1 star out of 5
by Stacey - Posted on 27 March 2024
I called for an apt for my partner, pressed for same day apt - automatic service says full and hangs up. I call enquiry line lady says I can't help for apts on this line and hangs up. I then call and see you can press 2 for booking an apt in advance of 4 weeks. I wait 18mins sane lady from enquiry line answer. Says I have no same day apt I said I've called thw advans one she says you've not??? I says I have the other one hangs up she says it does that when to many people are holding on the line? I said I was 33 in line on option to 2 to advance book she again called me a liar. Says she can't book on the day for a sick line as it's not an emergency but then says call again tomorrow at 8am for an apt? Why would I waste time calling again tomorrow for you to say you can't get an emergency apt for a sick line? He has been in hospital for a week and his work require a sick line? Eventually she booked an apt for the 5th of April her attitude towards me was shocking I wasn't at any point rude or cheeky and she spoke down to me.
Visited March 2024
Review titled King Street Surgery
Replied on 27 March 2024
Dear Stacey, I apologize for your recent telephone conversation with our staff and you felt it did not meet the standards. Your feedback is valuable to us, and we take it seriously. Could you please take a moment to leave us your feedback on our website https://kingstreetsurgery.co.uk/suggestions-comments-and-complaints/ including your name and date of birth? This will allow us to investigate the matter thoroughly and respond to you accordingly. Thank you for bringing this to our attention. We strive to provide the best possible care for all our patients and will work to address any concerns you may have. thanks John Bacha The management Team
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Review titled Not happy after speaking to doctor this morning
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
I contacted the surgery this morning as I have either pulled a muscle or have fluid in my knee and I also have a droop on the left side of my face I had a stroke a few years ago which left me with a droop on my right hand side and left me with a weakness down my left hand side and the left hand side is where I've either pulled a muscle or have fluid on my knee I told the doctor about my leg being really sore then I told her about the droop being at the left hand side of my face now she told me strokes don't hurt so why was I not asked to get seen at the doctors I really am not happy about this especially the droop on the left hand side of my face now when it was on the right hand side of my face when I had my stroke a few years ago she didn't even tell me to go to the hospital and get checked out all she said was strokes don't hurt I am not happy about this at all
Visited March 2024
Review titled King Street Surgery
Replied on 18 March 2024
Dear Patient, I apologize for your recent consultation with the doctor, and I regret that you feel it did not meet your expectations. Your feedback is valuable to us, and we take it seriously. Could you please take a moment to leave us your feedback on our website, https://kingstreetsurgery.co.uk/suggestions-comments-and-complaints/ including your name and date of birth? This will allow us to investigate the matter thoroughly and respond to you accordingly. Thank you for bringing this to our attention. We strive to provide the best possible care for all our patients and will work to address any concerns you may have. Thank you regards John Bacha The management team
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Review titled Terrible: almost impossible to book an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 21 December 2023
Not enough staff to cover influx of patients. This is evident due to how long it can take to speak with a GP, I have tried for a week to get just a chance to speak to a receptionist let alone book an appointment, may consider changing practice.
Visited December 2023
Review titled King Street Surgery
Replied on 21 December 2023
Dear Patient, thank you for your feedback, my name is Mrs Ryder one of the management team. I am sorry that you have had an issue contacting a receptionist which would then have directed you to a call with a GP. We are extra busy this week in the run up to the Christmas break, we have only been offering book on the day appts to try and best treat those with acute issues than reviews. On the phone system we do offer a call back facility - once you reach a certain number in the queue you can request the call back and then it automatically calls once you are at the front of the queue. We also ensure all calls are cleared and no one left waiting in the queue. Sorry you feel you may consider changing practice. Kind Regards Mrs A Ryder
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Review titled Ignored for ages at reception
Rated 2 stars out of 5
by Anonymous - Posted on 07 December 2023
All I wanted to do was to leave a consent letter. I stood at reception for 5 minutes and was ignored by both reception staff. So I had to say excuse me, I asked what I had to do with the letter, she said just put it there without making eye contact. Really unfriendly service.
Visited December 2023
Review titled King Street Surgery
Replied on 07 December 2023
Dear patient Thank you for your feedback, my name is Mrs Ryder and I am one of the 3 managers across the King Street surgery sites. I am sorry for your recent experience whereby you felt the receptionists ignored you. I would be interested to know which of our 3 sites you visited and the time and date so that I can speak with the staff on duty at that time. Please send this information over to myself via email alison.ryder4@nhs.net and I can look in to this for you Kind Regards Alison Ryder
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Review titled Why can appointments not be made on line?
Rated 3 stars out of 5
by Anonymous - Posted on 18 September 2023
Sometimes an appt is needed but not immediately. Why is there no facility to book a future appt on line. The NHS web site looks like it is set up to do this, but not here yet?
Visited September 2023
Review titled King Street Surgery
Replied on 22 September 2023
Dear Patient Thank you for your feedback. We are looking in to offering online appointments. We would only be able to offer GP appts up to 2 weeks ahead due to national guidance. We also need to ensure that if we offer appts online that these are tailored for patients to book efficiently, eg our minor illness nurses are available when a GP is not always the right person to see the patient. We will be looking in to setting up the system Kind regards A Ryder Management Team
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Review titled Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 08 September 2023
It is very hard to get an appointment on the phone even if you call at 08:30. I did this and was in a queue of in excess of 30 people. When I got through they were very helpful and the treatment I received was good.
Visited September 2023
Review titled King Street Surgery
Replied on 11 September 2023
Dear Patient Thank you for your patience, Good to hear that you have been treated well. We receive high volume of calls everyday . Thank you for taking the time to feedback to us, it is always good for the team to hear a compliment. Thanks John Bacha The management team.
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Review titled E-consultations
Rated 4 stars out of 5
by Linda Hardman - Posted on 10 August 2023
This is a highly effective and well structured process used by the surgery. It is an efficient use of everyone’s time - patients and professionals. I was very impressed by this system and the responsive and constructive response from the GP concerned. Please keep this system in place as an option for your patients. It reduces stress for everyone.
Visited August 2023
Review titled King Street Surgery
Replied on 14 August 2023
Dear Linda Thank you for taking the time to complete your feedback and we are pleased that you find the Econsult system efficient and responsive. Kind Regards Alison Ryder Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Meena - Posted on 24 July 2023
I just been to see the nurse and she was very friendly and put me at ease straight away . She took time to answer my questions and any concerns I had . Thank you so much
Visited July 2023
Review titled King Street Surgery
Replied on 25 July 2023
Dear Meena, thank you for your feedback, we always appreciate when patients take the time to submit a post. We are pleased your consultation with the nurse went well and we will pass the feedback on to the team, once again, thank you for your feedback Alison Ryder Management Team
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Review titled Very good service
Rated 5 stars out of 5
by Nick Dove - Posted on 05 June 2023
I attend the practice last Friday seeking to sort out my prescription, the receptionist was extremely helpful and kind the issue was completed to my absolute satisfaction, this was done in the am period,please thank the person concerned.
Visited June 2023
Review titled King Street Surgery
Replied on 07 June 2023
Dear Nick Thank you for your kind feedback, it is always nice to receive positive comments, I have shared the feedback to the staff team . Many thanks John Bacha Management team
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Review titled Very helpful receptionist
Rated 5 stars out of 5
by Nick Dove - Posted on 02 June 2023
I attended the practice today seeking to amend my prescription, the person working behind the desk was extremely helpful in sorting out a complex issue, which was completed professionally The person who attended to me, in the am period was wonderful, great service, thank you very much.
Visited June 2023
Review titled King Street Surgery
Replied on 06 June 2023
Dear Nick Dove Thank you so much for your feedback, it is nice to hear that your query was sorted and that you felt the our staff was supportive. It is always nice to receive positive comments, we will pass these to the staff team . Kind Regards John Bacha - Management Team