Kingfisher Medical Centre
3 Kingfisher Square, Staunton Street, Deptford, London, Greater London, SE8 5DAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unhealthy Service
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
I have been with this Surgery since 2019 and in the beginning the services were great and I could not complain. Appointments to see a doctor and phone call to book one was excellent to say the least. However, since their merge with another Surgery, its been hell trying to get an appointment. Staffs no longer pick the phone calls you could be trying to get someone to pick your call for over 40 mins without luck some days, and when you eventually get someone to pick the call, they don't have an appointment for weeks to see the doctor or to get a doctor's telephone appointment. Its really sad because sometimes myself and my children will suffer in agony with our symptom which will go on to get worse without proper or adequate medication. They also don't have proper follow up for blood test results, scan or xray result that needs a medical follow up. Sometimes when I call up for a follow up advice on medication after being referred to the main hospital by one of their Doctors, they would not find their own correspondence to me via post on their system. Its really sad because I have been going through pain for a condition that they should have started me on a medication for weeks now and they have not. I have been going through pain, waiting for them to get me seen by a doctor. I have now decided to change from this practice because I don't feel like my health condition can get the necessary support from them.
Visited December 2022
Review titled Kingfisher Medical Centre
Replied on 03 January 2023
Thank you for your review and I am sorry to hear this has been your experience of the practice since Kingfisher Medical Centre took over the care of Mornington Surgery patients. It is incredibly busy for the NHS and specifically general practice, no-one is denying that, and we are providing care and improving access to services as quickly as possible. I am sorry to hear you are choosing to leave the practice ahead of giving us an opportunity to investigate your concerns and work with you to improve your relationship with Kingfisher. I wish you all the best with your new practice and hope you feel able to trust them with your medical care. Julie Patient Experience Manager
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Review titled Great staff but bad service/management
Rated 3 stars out of 5
by Marta - Posted on 15 October 2022
I've been using this GP for the last 3 years and until the merge with Mornington Surgery I could only say good things about it. After the merge, only 1 out of 8 phone calls are answered, I've been waiting for a recurrent prescription for 3 weeks, after 3 requests. Still no answer. I can't complain about the staff (receptionists + nurses/doctors) but everything that relates to the service itself is a pain.
Visited September 2022
Review titled Kingfisher Medical Centre
Replied on 17 October 2022
Hi Marta - thank you for this feedback and I am sorry to hear this has been your experience since our merger with Mornington Surgery Please contact me directly so I can investigate your concerns properly - specifically our call waiting system and your prescription issue I look forward to hearing from you so I can address your concerns and improve your relationship with Kingfisher Medical Centre going forward complaints.kingfisher@nhs.net Julie Patient Experience Manager