Kingfisher Medical Centre
3 Kingfisher Square, Staunton Street, Deptford, London, Greater London, SE8 5DAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Kingfisher Medical Centre.
Reviews
-
Review titled Wouldn't recommend
Rated 2 stars out of 5
by Anonymous - Posted on 24 February 2023
I have had multiple occasions where it is extremely hard to book an appointment through this GP. End of last year I managed to get an appointment in the 2 weeks (after being severely dizzy for multiple days), and this February '23 the next available appointment (phone) is on Mid-March. The next available f2f appointment is towards end of March, meaning the queues are 1.5 months long? That being said, the times when you manage to book an appointment, the doctors are lovely. However, they are clearly having too many patients registered with them, as only getting through to the reception can take many attempts over the course of days.
Visited February 2023
Review titled Kingfisher Medical Centre
Replied on 27 February 2023
Please contact me directly, so I can appropriately review and respond to your concerns - complaints.kingfisher@nhs.net Unfortunately it is not possible to simply stop registering patients as everyone has the right to register with a doctor, and our contract requires us to provide care to all who chose to register. Julie Patient Experience Manager
-
Review titled Terrible practice
Rated 1 star out of 5
by Mrs G K Benaliligha - Posted on 21 December 2022
I do not know what happened with this surgery!!!! ??? When it was Mornington surgery, you can have appointment even the same day. Now, when 2 surgery became one, it is terrible. They do not have appointment at all. Need to call in the morning 40 ar 50 times until reception will answer you. You can die, but there is no appointments. Their advice , call 111. After when you call 111, they will return you for your surgery . You can wait phone call from surgery a few days. They do not care.When you tell them that you need antibiotics, reception advice you to wait for 2 days. They do not listen . I have a big infection of the leg. It was a battle to speak with Dr and have a prescription. Even my husband call them. It is shameful what is became. I hope that CQC can check them. Surgery like this need to be Named and Shamed. I will not reccomend them.
Visited December 2022
Kingfisher Medical Centre has not yet replied.
-
Review titled Unhealthy Service
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
I have been with this Surgery since 2019 and in the beginning the services were great and I could not complain. Appointments to see a doctor and phone call to book one was excellent to say the least. However, since their merge with another Surgery, its been hell trying to get an appointment. Staffs no longer pick the phone calls you could be trying to get someone to pick your call for over 40 mins without luck some days, and when you eventually get someone to pick the call, they don't have an appointment for weeks to see the doctor or to get a doctor's telephone appointment. Its really sad because sometimes myself and my children will suffer in agony with our symptom which will go on to get worse without proper or adequate medication. They also don't have proper follow up for blood test results, scan or xray result that needs a medical follow up. Sometimes when I call up for a follow up advice on medication after being referred to the main hospital by one of their Doctors, they would not find their own correspondence to me via post on their system. Its really sad because I have been going through pain for a condition that they should have started me on a medication for weeks now and they have not. I have been going through pain, waiting for them to get me seen by a doctor. I have now decided to change from this practice because I don't feel like my health condition can get the necessary support from them.
Visited December 2022
Review titled Kingfisher Medical Centre
Replied on 03 January 2023
Thank you for your review and I am sorry to hear this has been your experience of the practice since Kingfisher Medical Centre took over the care of Mornington Surgery patients. It is incredibly busy for the NHS and specifically general practice, no-one is denying that, and we are providing care and improving access to services as quickly as possible. I am sorry to hear you are choosing to leave the practice ahead of giving us an opportunity to investigate your concerns and work with you to improve your relationship with Kingfisher. I wish you all the best with your new practice and hope you feel able to trust them with your medical care. Julie Patient Experience Manager