Kings Corner Surgery
Kings Road, Sunninghill, Ascot, Berkshire, SL5 0AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Avoid!
Rated 1 star out of 5
by Anonymous - Posted on 29 February 2024
The reception staff are incredibly rude and always make it extremely awkward and difficult to book an appointment. They cross the line when it comes to their role and deciding whether to book an appointment for you. One reception staff member objected to booking me an appointment despite a qualified consultant recommending an appointment in writing. Another incident involved a reception staff member accusing us of not handing them a copy of a document even though we had done so in-person. The reception staff adopt confrontational behaviour. They are unable to discuss matters with you in a way that doesn't make you feel vulnerable i.e. they will make you suffer unless you do what they say. This is not a one off incident.
Visited February 2024
Review titled Kings Corner Surgery
Replied on 05 March 2024
Dear Patient, Thank you for taking the time to leave feedback. We are disappointed that you did not contact us directly to discuss your concerns or leave details for us to be able to follow this up with you personally. If you receive a response that you feel is not satisfactory for your needs, please contact us directly. Our reception team work extremely hard, daily dealing with difficult situations. We are extremely busy trying to deal with the constantly increasing volume of patient enquiries and try to do our best to accommodate everyone's needs. Thank you Kings Corner Surgery
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Review titled Impossible to make an appointment!
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
Today I tried to make an appointment by phone as online booking is not available. After listening to a very long recorded message, I choose the option to try to book a none urgent appointment. I waited on hold and eventually I was told that they would send me a link so I could send them a photograph of the lump on the back of my neck. I am not sure how I will manage to take the photo, or if the lump will even show up in a photo, but they said they need a photo to potentially refer me somewhere rather than having to see me themselves. I was told to contact a different option to book an appointment for my other issue. For this I waited on hold for a very long time and when someone finally answered they told me they couldn’t make me an appointment because that was the job of the first person I spoke to who had just referred me to them. What a fiasco! My husband tried last month to negotiate their online booking system and, after a lot of effort, he managed to book a telephone apt. He kept his phone at his side all day on the day of his appointment but it didn’t ring. He later received a message saying that they tried to call him twice and he hadn’t answered so that was that! No appointment for him either. In the end, he walked to the surgery in to try and sort something out. He arrived there at 11 am on a weekday and was surprised to find there was not a single patient waiting or coming and going. It’s possible the surgery was closed that day because it was a training day or, judging by our experience, maybe very few patients are seen in person. I am going to change to another surgery where I hope that it will be possible to book appointments without trying to negotiate all the barriers that have been erected at Kings Corner Surgery. As a patient who has been happy at their surgery for 25 years, I am saddened and disappointed but I can’t risk neglecting my healthcare needs just because it’s so difficult, time consuming, frustrating and unsetting trying to make an appointment.
Visited September 2023
Kings Corner Surgery has not yet replied.
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Review titled Satisfied customer
Rated 4 stars out of 5
by Anonymous - Posted on 02 June 2023
My first experience of the surgery back in 2021 was not good. I have to say that it was at the time of the Covid pandemic and so it was a difficult time for everyone particularly in the medical profession. However, I am pleased to say that recently things are much improved in all areas and this is most welcome. However, it would be nice to meet a GP in person, once in a while!
Visited June 2023
Review titled Kings Corner Surgery
Replied on 08 June 2023
Dear patient, We are working very hard to improve our services and appreciate your positive feedback, thank you. Kind regards Carly Morris Operations Manager