Kings Cross Surgery
77-83 Chalton Street, London, NW1 1HYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Kings Cross Surgery.
Reviews
-
Review titled Called in for appointment that I didn’t need
Rated 2 stars out of 5
by Anonymous - Posted on 03 July 2024
I received a notice for a cervical screening. I took work off, I waited for longer than I should’ve, only to be told I didn’t need the screening and the notice shouldn’t have been sent out. But I still need to go back in another few months. Was told if the dr did it now the lab would “reject” my test.
Visited July 2024
Kings Cross Surgery has not yet replied.
-
Review titled Poor services
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2024
I have been with this practice for a year now and I am very dissatisfied. The waiting room doesn't have enough privacy: it's too close to the GP rooms plus people can hear every interaction between the receptionists and the patients. Some of the receptionists are rude and don't let people finish to provide explanation. I once was cut midway while explaining the reasons for my call. Pretty much every single time, I saw my GP with a minimum of 30-40 minutes delay on the scheduled appointment. The communication is poor. Resuming, I always felt uncared for.
Visited June 2024
Kings Cross Surgery has not yet replied.
-
Review titled receptionist
Rated 1 star out of 5
by František Conka - Posted on 01 May 2024
I really wonder what they are doing at the reception desk and they can't handle the phone. As a patient, it is impossible to call and make an appointment! personally, it is difficult for me to come, I have been trying to call for two weeks, both in the morning and in the afternoon, the phone rings, but no one knows!!! What are you sitting on? do your job and pick up the phones
Visited May 2024
Kings Cross Surgery has not yet replied.
-
Review titled Dismissive and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
They booked a holistic review with me, cancelled it once for no reason, then cancelled a 2nd time claiming I wasn't due until August, despite me pointing out that I actually do have worrying symptoms that need assessing. The surgery is wasting their time and my time - what pointlessness. I'm not sure if this is down to incompetence or genuine lack of care - but someone there needs to reassess if they really want to help people or not.
Visited March 2024
Kings Cross Surgery has not yet replied.
-
Review titled Actively want to not help you
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
Admin staff are usually rude and dismissive. They seem to want to get you off the list without you getting any support. One example is often being told that someone called, when they didn't, and that my appointment request is cancelled and I have to wait until the next day.
Visited January 2024
Kings Cross Surgery has not yet replied.
-
Review titled Great Practice
Rated 5 stars out of 5
by Paolo Gandolfo - Posted on 09 November 2023
I have been registered within this practice for a couple of years now and both clinical and admin staff have been always kind and approachable. The IQportal allows me to interact and navigate their services quite easily and they are delivered timely.
Visited November 2023
Kings Cross Surgery has not yet replied.
-
Review titled Dismissive staff
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
Staff are dismissive and rude, including the receptionist and doctor. Cutting patients off while they are talking is incredibly unprofessional. It is not great to be talked down on while you are explaining your own health situation. The surgery's staff needs retraining.
Visited July 2023
Kings Cross Surgery has not yet replied.
-
Review titled Lovely people always very helpful and undertanding.
Rated 4 stars out of 5
by Michael E Corby - Posted on 14 June 2023
Sometimes a long wait for phone to be answered. Face to face the doctors are very thorough -the repeat pescription service works well as the medication is with my pharmacy within onr to two days. We do have excellant hospitals to which we can be referred notably Moorfields for Eyes and Ucl. Hospital which have unrivalled expertise. There are diffiulties from time, mainly of co-ordination but these mostly occurr from underinvestment by the government. This system for reviws is at fault as it rejcts words in caps hence Ucl
Visited June 2023
Kings Cross Surgery has not yet replied.
-
Review titled Disappointing Admin, App not useful
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
Sadly had a terrible experience with the surgery, sending incomplete and wrong blood test forms, no communication or follow ups on late referrals and app is useless as they never really enable online consultations. Even when they do, they are unreliable in callback timings.
Visited April 2023
Kings Cross Surgery has not yet replied.
-
Review titled Very good experience with GP and Nurse
Rated 4 stars out of 5
by Racquel - Posted on 18 April 2023
The Gp who looked after me was very thorough and explained things to me.The Nurse too was very professional and kind.The lady receptionist could have been more polite and kind.
Visited March 2023
Kings Cross Surgery has not yet replied.