Kings Lane Medical Practice
25 Brackenwood Road, Wirral, Merseyside, CH63 2LRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Needs improving
Rated 3 stars out of 5
by Anonymous - Posted on 25 October 2024
Had an important appointment cancelled 3 times due to staff sickness and told I needed to wait another 2 weeks for the appointment as no one else in the practice able to do it. I understand that staff get sick but there is no contingency plan in place and to have to wait for important appointments is not suitable.
Visited October 2024
Review titled Kings Lane Medical Practice
Replied on 25 October 2024
We sincerely apologize for any inconvenience caused by the cancellation of your appointment. Unfortunately, staff sickness is sometimes unavoidable, which necessitates rapid adjustments to patient schedules. Our practice is dedicated to ensuring that patient care and needs are met in a timely manner. We are fortunate to have a contingency plan in place, allowing us to coordinate with other practices within our Primary Care Network (PCN). This collaboration enables patients to attend these practices to ensure that their care is maintained without excessive delays, even when our practice faces unforeseen challenges. Thank you for your understanding, and please know that we are committed to providing the best possible care for our patients
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Review titled No reply to phone calls
Rated 3 stars out of 5
by Anonymous - Posted on 23 October 2024
Opening times are stated as 8am to 6.30pm. I have tried to phone mid day twice and been held on line for 15 minutes in queue #1and my call has not been answered. If reception is not available during 12-2pm could a message not be left when dialling the surgery that the reception is closed during these times, or put reception times on your website. This has been a regular occurrence. Very frustrating not getting a response. Thank you.
Visited October 2024
Review titled Kings Lane Medical Practice
Replied on 25 October 2024
Thank you for your feedback regarding your recent experience. we sincerely apologize for the inconvenience you faced on Wednesday, 23rd October, when we encountered an unusually high volume of calls. I understand how frustrating it can be to wait for assistance, and I regret that we were unable to provide you with the prompt service you deserve. Please know that we strive to answer all calls in a timely manner, and we are truly sorry that we fell short on this occasion. Your experience is important to us, Our reception staff work extremely hard to ensure that all calls are answered promptly while delivering the best possible care to our patients. They are dedicated and committed to providing an excellent service to all of our patients and we understand the importance of each interaction in supporting our patients' needs. Thank you for your understanding, and if there is anything else we can do to assist you, please do not hesitate to reach out
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Review titled Great practice
Rated 5 stars out of 5
by Gill Derbyshire - Posted on 16 November 2023
I am a new patient to the practice and I have been very impressed with my experience so far . I have been made to feel welcome and I am so glad I have joined . Everyone has been friendly and helpful and this has given me great reassurance for when I need to seek their help, support or guidance in the future. Thank you Kings Lane .
Visited November 2023
Kings Lane Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Suzanne Mcmahon - Posted on 05 October 2023
Phoned doctors as I suddenly felt ill the receptionist got me in to see doctor within the hour I was examined and was told to go to straight to hospital were they were waiting for me I had Xray, blood tests and ECG they found I had pneumonia and pancreatitis and I was there for eight days thanks to all the wonderful staff at Kingslane medical practice I'm now on the mend and getting fantastic after care
Visited September 2023
Review titled Kings Lane Medical Practice
Replied on 06 October 2023
Thank you for your review Suzanne, We are so happy to hear you are feeling better and on the mend.
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Review titled Things Looking Up
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2023
Recently I had an exemplary experience at the surgery, such a change for the better. Last year it seemed impossible to obtain any help, phoning at 8.00am and not getting anywhere. However last week I met a receptionist who listen, appeared helpful and caring. I met there a Physician's Associate who was excellent. She gave confidence, was practically skilful and friendly. She could teach interpersonal skill to many recuits in the NHS. Well done!
Visited January 2023
Kings Lane Medical Practice has not yet replied.
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Review titled Booking appointment
Rated 3 stars out of 5
by Anonymous - Posted on 04 November 2022
Tried to get an appointment to see a doctor. We can only ring at 8 o'clock in the morning. After 113 attempts I got through but all the appointments had gone. I know these good people a stretched but as a patient I think the service is not a good experience. Hopefully a solution can be found soon because on the whole this is a decent surgery
Visited November 2022
Review titled Kings Lane Medical Practice
Replied on 15 November 2022
Thank you for your comments. We have recently changed our appointment systems allowing patients to book online, we have now prebook able appointments and E-consults. Patients needing to be seen urgently by a Doctor will always be seen on the same day.