Kings Medical Centre
23 Kings Avenue, Buckhurst Hill, Essex, IG9 5LPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by lindaB - Posted on 26 March 2024
I feel very fortunate to be registered with this practice.,i never have a problem in getting an appointment when required and the online triage system works very well . I messaged at 4 pm today and got a phone call asking me to come in to be examined,i don’t think you can get better than that. If you need to be seen you will be , sometimes it’s easier for the patient and the doctor to get a phone call. Last year one of the doctors saved my husband’s life as she insisted he went to have an ecg and blood test before just increasing his medication it turned out he had suffered from a silent heart attack.
Visited March 2024
Review titled Kings Medical Centre
Replied on 27 March 2024
Dear Linda Thank you very much for the feedback that you have given. I will share this with the whole team here at Kings. I am glad that you have tried our new triage system and that you found the overall experience a positive one. We are continuously trying to improve patient experience when contact us for an appointment and feel that the new system has been beneficial towards patient experience. We are now able to offer a wide range of appointments including ones at our hub in Buckhurst way and with local pharmacists in addition to those from our Kings Avenue Surgery. We always reflect on feedback given (both good and bad) and will continue to look for ways to improve the service that we offer. Thank you again, Yours Sincerely Gary Thorogood Practice Manager
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Review titled inefficient practice
Rated 2 stars out of 5
by Anonymous - Posted on 19 July 2023
Having told Kings that I did not want to be referred to a particular ineffective outside healthcare agency GP, they referred me again. He was unhelpful and unfriendly. Whats more. I can't find any qualifications for him.
Visited May 2023
Review titled Kings Medical Centre
Replied on 05 September 2023
Dear Patient Thank you for the feedback that you have left. I would like the opportunity to speak to you about your experience so we can understand what has happened. I would be grateful if you could contact me directly on hweicbwe.kmc@nhs.net so that we can address your concerns. Please accept my sincere apologies for any negative experience that you have had. Yours Sincerely Gary Thorogood Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
Rang for an appointment but there weren’t any so told to complete online form. Received call from practice that evening offering an appointment for the next morning. Spoke to doctor and referral to hospital made within an hour. Have been a patient for over 30 years and it is an amazing practice.
Visited March 2023
Review titled Kings Medical Centre
Replied on 09 March 2023
Dear Patient Thank you very much for taking the time to leave feedback about Kings Medical Centre. The team were glad to hear about your positive experience and the service that you received. The team will continue to work hard to ensure that every patient interaction is a positive one. Thank you again Your Sincerely Gary Thorogood Practice Manager
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Review titled First Class Service
Rated 5 stars out of 5
by Paul Alister Buckley - Posted on 08 November 2022
I rang the surgery this morning at 9.30 for an appointment. I was seen at 9.45! Even King Charles couldn't get better than that. It might have been my lucky day but generally I can get an appointment without waiting more than a day.
Visited November 2022
Review titled Kings Medical Centre
Replied on 16 November 2022
Dear Mr Buckley Thank you for the kind words of feedback that you have taken the time to leave for the team. The team are working hard to meet the needs of our patients on a daily basis, and I am glad that your experience reflected this. I will share your feedback with the team. Thank you again for your taking the time to share your experience with us. Yours Sincerely Gary Thorogood Practice Manager
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Review titled Fantastic doctors
Rated 5 stars out of 5
by Jon Walker - Posted on 24 November 2022
This practise is very quick to respond when you need to be seen. Very efficient booking system. Doctors listen, reassuring and are compassionate. Really highly recommend this practise. They are wonderful.
Visited November 2022
Review titled Kings Medical Centre
Replied on 02 December 2022
Dear Mr Walker Thank you for taking the time to leave your views about our practice. The team are very pleased with the positive feedback that you have given. The team continue to strive to give the best care to all of our patients despite the increased demand on our services. Thank you again for your kind words Yours Sincerely Gary Thorogood Practice Manager