Kings Park Surgery
Harold Wood Polyclinic, Copse Avenue, Harold Wood, Romford, RM3 0FEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 06 March 2025
Easy to park, you must remember to put your vehicle registration in the machine otherwise you will get a fine. quick at reception and appointment on time,very satisfied with my visit.
Visited March 2025
Kings Park Surgery has not yet replied.
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Review titled Quality and continuity of care is lacking, to non existent
Rated 2 stars out of 5
by Malcolm Teasdale - Posted on 31 December 2024
I have had an issue for nine weeks and I am no further forward with a diagnosis. Every time you finally get to speak to someone they recommend a test. The test is completed but no further contact is made. Yet another appointment has to be made with at least a two week wait time to speak to someone who you have not spoken to before. They suggest another test, to clear their list no doubt. This morning I had a phone appointment cancelled. The doctor was sick apparently, poor them, on New Years Eve ! I now have to wait(In anticipation) another nine days for, hopefully, a call. There is absolutely no quality or continuity care at this practice. It seems that patients are burden to them. The Practice Manager should be ashamed. The poor reception staff have to bear the brunt of this lack of care.
Visited December 2024
Review titled Kings Park Surgery
Replied on 15 January 2025
Thank you for your feedback, I am truly sorry you found a reason for dissatisfaction. I will investigate your concerns and will communicate with you directly. For the matter of on the day cancellation there was an unplanned sickness which led to clinic needed to be reorganised and you were offered an alternative appointment. I fully understand your frustration, but I am afraid this was completely out of our control.
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Review titled outstanding
Rated 5 stars out of 5
by Vicki Stanley - Posted on 16 October 2024
gp pharmacist - kings park surgery This lady has been so very good in overviewing my medications , professional , thorough , easy to understand She has a very caring manner , I have very much appreciated her care .
Visited October 2024
Kings Park Surgery has not yet replied.
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Review titled Great practice and facilities
Rated 5 stars out of 5
by Jayne - Posted on 20 September 2024
I didn't have to wait long and was seen promptly. I had a number of health issues that needed addressing. The GP was attentive and made an urgent referral.
Visited September 2024
Kings Park Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Lee Brown - Posted on 29 August 2024
Seen within a minute of arriving, the doctor was kind, caring and extremely empathetic. My condition is slightly ‘crazy’ and I wasn’t judged in anyway and I was given the help and referral I needed. I’ve gone from a nervous wreck to human again, thank you ever so much
Visited August 2024
Kings Park Surgery has not yet replied.
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Review titled So understanding
Rated 5 stars out of 5
by Anonymous - Posted on 20 July 2024
Visited during the IT outage. Although it was obvious things were all going wrong. Everyone remained Human and understanding. Reception staff are always friendly and helpful too.
Visited July 2024
Kings Park Surgery has not yet replied.
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Review titled sympathetic doctor
Rated 4 stars out of 5
by Angela Sherratt - Posted on 10 July 2024
such a lovely sympathetic doctor who actually listened to me, i was very upset and she reassured me that she’s going to help find out what’s causing my symptoms, she didn’t rush the appointment and when i left i felt like finally someone is going to help me
Visited July 2024
Kings Park Surgery has not yet replied.
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Review titled A good practice
Rated 5 stars out of 5
by Sharon G. - Posted on 14 May 2024
I saw the nurse for an over 50’s health check and she was lovely & caring. Appointment was on time and for a really busy practice & health centre the staff do well cope with volume of people.
Visited May 2024
Kings Park Surgery has not yet replied.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Sharon G. - Posted on 18 May 2024
I saw one of the Doctors who was very caring and understanding and I came away with a solution that we are both in agreement of. A great surgery with exceptional staff.
Visited May 2024
Kings Park Surgery has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 March 2024
I was seen by a very nice doctor who had the time to listen and had read my notes before he see me and was very thorough and helpful
Visited March 2024
Review titled Kings Park Surgery
Replied on 20 September 2024
Hello, thank you very much. We very much appreciate the recognition. Your feedback has been shared with the GPs. Kings Park Surgery team