Kings Road Medical Centre
529 Kings Road, Chelsea, London, Greater London, SW10 0UDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Full blood check up
Rated 2 stars out of 5
by Evanthia Stergiou - Posted on 22 September 2022
I usually do it once per year. They insisted to book appointment at 8:30am when the GP is open from 8:00. The nurse was late and the test was only half of the usual one I do, excluded thyroids, which I asked for and the doctor confirm to me on the telephone that he will include all the blood tests count. The wanted to test again a part of it and again the same late appointment and the nurse to come in the practice after 8:30am.... I do not understand why the staff in the practice cannot be there to perform their duties on time and why they do not book appointments earlier. Pre covid the GP had much better service than now and I do take into account any COVID excuses any more. Especially for the reason that the staff are late. I paid enough taxes for NHS, if the GP are not running well, they should close them down. And when I need to do some tests and I can do it through the GP service, they should give me the service because they exist from the taxes I pay. I have to pay extra now to do all the tests and I still pay the tax for them to be paid. The waiting area was empty both days. It looks like they do not really want to work, but they receive a full monthly salary.
Visited September 2022
Review titled Kings Road Medical Centre
Replied on 07 December 2022
Dear Evanthia, Thank you for sharing your experience. I am sorry to hear that you have not received the service that you were expecting. As we have discussed over the phone I could see in your records that there was no significant delay to your appointments. I have also explained that our staff aim to be on site earlier than their start time in order to prepare for the shift ahead. Unfortunately due to circumstances that are out of our control such as public transport strikes, staff sometimes can run late and we do take full responsibility for that. I am sorry once again that you feel we have not met your expectations. Kind Regards Agnieszka Jaruga Practice Manager
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Review titled Terrible Service
Rated 1 star out of 5
by ZENIA - Posted on 21 September 2022
I had ordered my repeat prescription on 8th Sep. I had a call with the Nurse on 9th Sep to confirm the prescription assuring me that the prescription will be ready for collection in 2 days. I went to the pharmacy on 11th to collect the prescription and they said that they hadn't yet received the prescription. I then called Kings Road Medical Centre, waiting 37 minutes on the phone to speak with someone and they promised me that the prescription will be ready by the afternoon. Today is the 21st and there is still no sign of my prescription. This happens a lot at this GP surgery. Sometimes they forget to send the prescription, sometimes they only issue it for a month when I need it for 3 months each time. Someone needs to look into this absolutely rubbish customer service. I will not recommend this surgery practice to anyone.
Visited September 2022
Review titled Kings Road Medical Centre
Replied on 07 December 2022
Dear Zenia, Thank you for sharing your experience. I am sorry to hear that you have not received the service that you were expecting. I would strongly encourage you to contact me directly on wlccg.krmc@nhs.net or 02073529568 so I can investigate your concerns. Kind Regards, Agnieszka Jaruga- Practice Manger
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Review titled Repeat medication
Rated 3 stars out of 5
by Anonymous - Posted on 23 September 2022
Repeat medication within 48 hours? So why has it been sitting with you for a full day before being approved, now taking it into 72 hours? This is not the first time this has happened concerning my repeat prescriptions. There have been times when my repeat medication has been rejected, leaving me without tablets for 1-3 days, but no one can tell me why.
Visited July 2022
Review titled Kings Road Medical Centre
Replied on 26 September 2022
Dear patient, Thank you for sharing your experience. I am sorry to hear that you have not received the service that you were expecting. I would strongly encourage you to contact me directly on wlccg.krmc@nhs.net or 02073529568 so I can investigate your concerns. Kind Regards, Agnieszka Jaruga- Practice Manger
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Review titled Problems with repeat prescriptions
Rated 3 stars out of 5
by Barb. - Posted on 18 July 2022
I ordered my repeat prescription on 12th July. Chemist would normally text to say they are in 2 days later but they didn't so went there and they said they hadn't been sent one. Rang the surgery to be told it wasn't sent as a lot of people have been ill. Was told they could send a prescription to the chemist for me to collect and i could go around other chemists to see if they had any. I finally got them today for my Parkinson's, having to go 2 days without any.
Visited July 2022
Review titled Kings Road Medical Centre
Replied on 26 September 2022
Dear Patient , Thank you for your feedback. I sincerely apologize for the inconveniences you have been experiencing in regards to your prescription requests. Patient satisfaction is our number one priority at Kings Road Medical Centre. . I would be more than happy to discuss your concerns in further either by telephone on 02073529568, or through an email to wlccg.krmc@nhs.net. Kind regards, Agnieszka Jaruga Practice Manager