Kings Road Medical Centre
529 Kings Road, Chelsea, London, Greater London, SW10 0UDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Kings Road Medical Centre.
Reviews
-
Review titled Absolutely terrible
Rated 1 star out of 5
by Zenia Chopra - Posted on 05 January 2023
I left a review a few months back and received a response from the Practice Manager to call her back. I called and left a message for her and sent an email too on 22/12/22, still waiting to hear back. This practice yet again messed up my prescription and now I am without my medication as the Pharmacy no longer has it in stock. Such irresponsible behaviour from this practice should not be tolerated and their licence should be curtailed.
Visited December 2022
Review titled Kings Road Medical Centre
Replied on 11 January 2023
Dear Zenia, Thank you for your feedback. I am sincerely apologetic for the delay in receiving a response from the practice. Following on from the phone call we had, I hope I was able to answer your queries and provide a solution to the issue at hand regarding your prescriptions. You can also contact myself on the email provided to yourself at any time if there are any queries you may have or if you require any sort of assistance. Hope I was able to be of help and kind regards, Sabri Kosanoglu Assistant Practice Manager
-
Review titled Impossible to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
I was unable to book a simple telephone consultation with a GP (or indeed any sort of appointment) through the app, so I called the practice. I waited 45 minutes on hold. When I finally got through, I was told the surgery is only able to book GP and PA appointments on a same day basis. Even if they are non-urgent telephone consultations. I was told to call at 8am later in the week. To call in at 8am to book a non-urgent telephone appointment seems completely pointless and places undue pressure on reception staff to answer the many, many calls they are flooded with as soon as the lines open. It also means that people with urgent and non-urgent queries are left waiting in the same telephone queue. And finally, as someone who works in a hospital, I am finding it impossible to arrange my own healthcare around my job. At least I am lucky enough that my query is not urgent. I feel incredibly sorry for those who are in real need, but are unable to jump through the millions of hoops it takes to talk to a GP.
Visited December 2022
Review titled Kings Road Medical Centre
Replied on 20 November 2023
Dear Patient, Thank you for taking time to leave your review. I am sorry to hear about your experience with Kings Road Medical Centre. I would strongly encourage you to contact me via email on wlccg.krmc@nhs.net or on 0207 3529568 to discuss your feedback and find solution. Kind Regards, Agnieszka Jaruga Deputy Regional Manager