Kingsbury Road Medical Centre
273 Kingsbury Road, Erdington, Birmingham, West Midlands, B24 8RDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Change on presciption
Rated 4 stars out of 5
by Anonymous - Posted on 03 August 2024
Cream on presciptionwas no longer available,returned from pharmacy with their written alternative and reception asked to wait as Dr had patient with her after two more patients went in and came out I questioned this said I still had to wait .At this point reception informed me nothing would happen until Drs clinic was finished and there were two more patients left Is this normal procedure , I wasn’t very happy
Visited August 2024
Review titled Kingsbury Road Medical Centre
Replied on 27 September 2024
We are sorry you were disappointed with the wait you had when requesting an alternative medication. It is normal procedure for patients who request an urgent alternative medication to be asked to wait until the GP is free. We normally try and get into the clinician between patients but in instances when the surgery is very busy this isn't always possible. If you would like to discuss this further I am happy to do so, please contact the surgery and ask for a meeting with the practice manager
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Review titled Super surgery
Rated 5 stars out of 5
by Esther - Posted on 11 July 2024
I had a very positive experience in this very welcoming surgery. From the very friendly receptionist who welcomed me right through to the GP who was very reassuring and very thorough. There was plenty of information available in the waiting room regarding support available in the community.Many thanks
Visited July 2024
Review titled Kingsbury Road Medical Centre
Replied on 27 September 2024
Many thanks for your positive review. As a practice we work hard to ensure our patients have a good experience no matter who they are having contact with. You feedback will be shared with the entire team at our next practice meeting.
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Review titled Great practice with helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Their proactive care and approach really made a difference to my situation. I moved around in the last couple of years so I know what a overwhelmed GP is like.
Visited November 2023
Review titled Kingsbury Road Medical Centre
Replied on 08 December 2023
Thankyou for your positive feedback. As a practice we work hard to ensure our patients get the care and support they need. We are pleased this has resulted in a positive experience for you. Your comments will be passed to the entire team at our next Practice Meeting
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Review titled Such good expert service.
Rated 5 stars out of 5
by Pauline Lakin - Posted on 13 October 2023
I couldn’t have had a more expert fast diagnosis to what I was experiencing. I feel so relieved that I can move forward. Surgery is a teaching surgery and doctors and trainees are excellent. Under great management with expert nurses, and I feel confident that they have done the very best for me in a short period of time. Many thanks.
Visited October 2023
Review titled Kingsbury Road Medical Centre
Replied on 08 December 2023
Dear Pauline Thank you for your positive feedback - as a team we work hard to try and provide patients with access to appointments whenever they need them and want the experience of attending the practice to be a positive one. We are happy to hear our hard work is much appreciated. Your feedback will be passed back to the entire team at our next meeting. Kingsbury Road Surgery
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Review titled Wonder no judgemental drs
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2023
It's very hard to find a surgery that looks past previous indiscretions and gives you a fresh start and takes your words into account . I've seen multiple drs at this practice who have all been wonderful . I'm currently in the hospital awaiting surgery but it wouldn't have been possible at other surgery's I've been in so a massive thank you to the wonderful team you have
Visited May 2023
Review titled Kingsbury Road Medical Centre
Replied on 08 December 2023
Thank you for your positive feedback - as a team we work hard to try and provide patients with access to appointments whenever they need them and want the experience of attending the practice to be a positive one. We are happy to hear our hard work is much appreciated. Your feedback will be passed back to the entire team at our next meeting.
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Review titled Friendly and Efficient
Rated 5 stars out of 5
by David John Hill - Posted on 06 December 2022
Have great experiences with this practice. When I phone for an appointment they often see me on the same day for the initial one. No waiting around. Friendly and efficient service both face to face and over the phone
Visited December 2022
Review titled Kingsbury Road Medical Centre
Replied on 02 March 2023
Dear David Many thanks for you positive feedback. As a practice we work hard to continue to provide excellent access for patients who require an appointment and are happy to see that this is working. As a small team we encourage all staff to be as helpful as they can. Your kind words will be fed back to the entire team at our next practice meeting