Kingsteignton Medical Practice
The Surgery, Whiteway Road, Kingsteignton, Newton Abbot, Devon, TQ12 3HNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled You must sort the phone system
Rated 3 stars out of 5
by Judi Hutchison - Posted on 28 March 2024
I had this trouble a few weeks back, whenever I rang I was within seconds cut off so I ended up travelling to the surgery. Today the same thing happened so I went onto the website and rang the number from there. I was 9th in the queue but when I got down to 3rd in the queue I was cut off. I tried again and was 7th in the queue but again when I got down to 2nd in the queue I was cut off again. This problem should have surely been solved by now. This is not days but weeks. When I did visit the surgery last time I had to wait quite a while in the queue .No problem! But all the time I was there the reception phone never rang once. You are obviously paying for a vital service that is not working while patients are frustrated and often worried because they can’t contact the surgery. On the recorded message it says if cut off or have problems you will do your best to get back to whoever is ringing. That doesn’t happen either.
Visited March 2024
Kingsteignton Medical Practice has not yet replied.
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Review titled A great service
Rated 5 stars out of 5
by William Thorne - Posted on 02 March 2024
I was impressed by the flexibility available to provide an unexpectedly extensive service at a normal appointment when circumstances required it. Always a professional, friendly and reassuring service which helped me immensely.
Visited February 2024
Kingsteignton Medical Practice has not yet replied.
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Review titled Poor communication
Rated 3 stars out of 5
by Anonymous - Posted on 11 January 2024
I was not told I needed a GP review before continuing my repeat medication. I was not told that my prescription request had been rejected by the pharmacist. When I queried it, I was then not told when the GP rejected the prescription request also. This has led to a break in my treatment which I am concerned will have a detrimental effect on the treatment success.
Visited January 2024
Kingsteignton Medical Practice has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
After waiting 2 weeks to speak to a doctor on the day I was expecting the call from the doctor I received a call from someone at the surgery saying he wasn’t going to speak to me.
Visited January 2024
Kingsteignton Medical Practice has not yet replied.
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Review titled Appointment
Rated 1 star out of 5
by Nigel Andrew Weymouth - Posted on 29 December 2023
I'm trying to get an appointment to see a Doctor, feeling pretty sick I can't even phone and make an appointment the web site is a fars, why employ secretary's all I want is to see or speak to a Doctor,why make it so complicated
Visited December 2023
Kingsteignton Medical Practice has not yet replied.
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Review titled Worrying, lack of patient care
Rated 2 stars out of 5
by Anonymous - Posted on 06 October 2023
Takes over 40mins to answer the call. No one contracts you to see how a new medication is going (for a child) & just keep issuing repeats even though you are requesting this medication every week to 2 weeks. Called to discuss if the numbness & tingling in the arm, is it a aside affect when using the medication? to be told the next appointment is mid November (6th October called). Over a month.
Visited October 2023
Kingsteignton Medical Practice has not yet replied.
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Review titled Fantastic team and surgery
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
The team and the surgery here are fantastic when you get see someone. Its really difficult to actually get and appointment. Your triaged on the phone which I understand i helpful but its not what i want and i don’t feel that’s Paitient centred care.
Visited July 2023
Kingsteignton Medical Practice has not yet replied.
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Review titled Helpful staff
Rated 5 stars out of 5
by Chris Reeves - Posted on 15 May 2023
Never had a negative experience at this practice, all the staff I've met have been friendly and helpful
Visited May 2023
Kingsteignton Medical Practice has not yet replied.
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Review titled Access to care now broken
Rated 2 stars out of 5
by Anonymous - Posted on 09 May 2023
I have always found this a good practice, but recently it has become impossible to access care. Even the online system is suspended indefinitely because it’s overloaded. When you ring up there is a huge queue and a message saying that the clinicians are sick and there will be long waits for appointments. I don’t even want to see a GP - I want an oncologist to look at a mole which has grown since they last saw it. But the gateway to further care is also closed.
Visited May 2023
Kingsteignton Medical Practice has not yet replied.
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Review titled A caring practice
Rated 5 stars out of 5
by David Roth - Posted on 17 November 2022
I have been with this practice since 1975 and have yet to be disappointed. Over the last few years I have had use it more often than I would have wished. I’ve embraced the changes forced upon them by Covid and have managed to speak with a Doctor either face to face, by telephone, email and text. The receptionists are polite and helpful, the Doctors and Nurses caring and efficient, thank you.
Visited November 2022
Kingsteignton Medical Practice has not yet replied.