Kingston Crescent Surgery
92 Kingston Crescent, North End, Portsmouth, Hampshire, PO2 8ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst practice ever
Rated 1 star out of 5
by Lorraine atkins - Posted on 19 June 2024
Finally managed after weeks of trying to fill in a online form to try speak to a Dr after trying for months to get a routine appointment only to be told my problem wasn’t suitable for online form and to book a routine I’m fuming I’ve been trying for so long to get through to the option 2 at the times given , my problem became worse so I tried the urgent way only to be told it’s not urgent , im going round in circles I just want to speak to or see a dr ? Then my problem became so bad my daughter called an ambulance the paramedics said you need to see your dr . This is the worst surgery I have ever known and I worked in one for 20 years the staff don’t care the management don’t care the place should be shut down
Visited June 2024
Review titled Kingston Crescent Surgery
Replied on 02 August 2024
Thank you for your feedback. I am sorry that you have had been unable to gain access when needed. Currently all areas of the health service have capacity issues and demand is often more than we can safely provide. We always put patient safety first and all our staff care, however we are an appointment led service, therefore we will reach capacity.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I didn't have to wait long until I was seen for both appointments the nurses were very good, i received good service from both and was pleased with the overall treatment on my visit.
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 17 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to the team.
Provided by Working Feedback
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Review titled Your recent appointment with nurse
Rated 5 stars out of 5
by Susan N - Posted on 17 January 2024
I have been having trouble getting my blood pressure to an acceptable level after kidney removal. The nurse has been very professional, kind and considerate of my needs. The result is that my blood pressure, after many weeks of monitoring and adjusting medication, has now normalised. I felt well cared for and in safe, effective hands. Thank you Kingston Crescent for all you have done for me.
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 18 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to the team.
Provided by Working Feedback
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Review titled COPD Test
Rated 5 stars out of 5
by Ruth G - Posted on 22 January 2024
Unable to have the test as a rise in blood pressure due to phobia encounter at home. Immediately helped with extra medication and treated with consideration and courtesy. Very professional.
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 18 March 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
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Review titled Vaccination
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
The nurse was very helpful and explain everything that we need to know and which vaccines we need for travelling abroad. She s a joy to have for the surgery. Many thanks for her advice
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 18 March 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to the team.
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Review titled Visited twice
Rated 5 stars out of 5
by Melvyn W - Posted on 02 January 2024
My wife and myself both had different appointment times, We live in Paulsgrove so we have to travel a fair distance to the surgery plus the expense. Maybe in the future when we both have to visit we can be offered a joint booking.
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 18 March 2024
Thank you for taking the time to leave us feedback, we will pass this on to the team and make changes where possible.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Diane C - Posted on 08 January 2024
The staff were excellent and I usually have problems with blood tests but both times I have attended the surgery the staff have had no problems obtaining blood samples it gives confidence to attend
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 17 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to the team.
Provided by Working Feedback
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Review titled With Physio
Rated 3 stars out of 5
by Anonymous - Posted on 16 January 2024
The Physio was very, polite respectful and a little helpful with my thumb injury. Unfortunately he could'nt help me much as I needed an injection ,which I already knew ,as I had the same problem 10 months previously with one of my fingers on the same hand. I did make a routine appointment for my problem, but I was told 2 days later that it was cancelled and told to make a physio appointment. The physio did suggest that I get a Thumb spica support splint trigger thumb, which has helped a bit, but it did not relieve the pain
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 18 March 2024
Thank you for your feedback. We are sorry that the physio could not be more help. This was clearly an error which we will share for learning.
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Review titled Your B12 injection and bloods for Statins
Rated 5 stars out of 5
by Irene W - Posted on 08 January 2024
I was seen on time for both my injection and my bloods. The lady I saw was very efficient, helpful and polite. I never have any problems with the Healthcare assistants.
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 17 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled Recent appointment
Rated 5 stars out of 5
by Gwen P - Posted on 03 January 2024
Couldn’t fault my appointment,I used the self check in and was seen on time. I didn’t feel rushed at all.
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 17 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback