Kingston Crescent Surgery
92 Kingston Crescent, North End, Portsmouth, Hampshire, PO2 8ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shingles injection
Rated 4 stars out of 5
by Anonymous - Posted on 11 September 2023
The injection site became very painful & too be perfectly honest still is, I would have liked to be told of any side effects that may have occurred after the injection was given.
Visited September 2023
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Review titled Kingston Crescent Surgery
Replied on 18 March 2024
Thank you for your feedback. It is standard practice for side effects to be advised prior to administering vaccinations, I am sorry if this did not happen. We will share this with our staff and ensure learning.
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Review titled Skin problem
Rated 5 stars out of 5
by Christopher N - Posted on 09 August 2023
I had a small lesion on my scalp and was worried that it might be cancerous. I rang the practice in the morning and although I was no 25 in the queue, it went don quickly and I only had to wait about 5 minutes. An appointment was arranged for that afternoon. The doctor was a little unsure as to the severity of the problem but consulted a senior colleague who agreed it was benighn and prescribed an ointment. Taht was forwarded to my pharmacist and I was able to pick it up later that day. The doctor said she would ring me in two weeks to check progress. That hasn't happened but the condition is much improved.
Visited August 2023
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Review titled Kingston Crescent Surgery
Replied on 31 October 2023
Thank you for your detailed comments, we are pleased the service was to your expectations.
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Review titled Appointment with HCA
Rated 5 stars out of 5
by Jennifer D - Posted on 09 August 2023
Had a follow-up apt with an HCA regarding my high blood pressure. I would like to give a shout out to the very helpful and friendly Receptionist who helped me gain full access to the online booking tool as it appears that i only had partial access. This has helped so much in looking at test results etc. This wasn't the first time this same lady has been really helpful so thank you!
Visited August 2023
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Review titled Kingston Crescent Surgery
Replied on 31 October 2023
Thank you for your kind comments. We are pleased that we have provided a service to exceed your expectations.
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Review titled Diabetes
Rated 4 stars out of 5
by Anonymous - Posted on 15 August 2023
The services that I received from the nurse was excellent. She was friendly, approachable and ensure that I was properly informed about my health and care. I would have no qualms to compliment her for a such professional attitude.
Visited August 2023
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Review titled Kingston Crescent Surgery
Replied on 13 September 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We are very lucky to have such a lovely nursing team at Portsdown, we will pass on your kind words to the team.
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Review titled ECG check
Rated 4 stars out of 5
by Andrew B - Posted on 07 August 2023
During annual review of my medicines I mentioned that I appeared to be having bouts of irregular heart beats when checking pulse, she asked could I make an appointment that afternoon for ecg on arrival pleasant receptionist checked me in after sort wait was called and I briefly explained issue on checking my pulse advised it did appear irregular and would ecg. On completing took it to a doctor and on return advised doctor said was ok and to contact again should I become concerned
Visited July 2023
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Review titled Kingston Crescent Surgery
Replied on 11 September 2023
Thank you for your 4 star review, we are pleased we were able to appoint you so quickly and set your mind at ease. Please do recontact though if you have any further concerns.
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Review titled Urgent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
From the initial call & triage, which was handled with respect, care and efficiency, I received a call back from a GP and an urgent appointment was arranged for the same morning. I was very relieved to get the appointment. The GP was very thorough and explained everything and wrote a prescription for me.
Visited July 2023
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Review titled Kingston Crescent Surgery
Replied on 11 September 2023
Hi there, thanks for taking the time to leave feedback. We are delighted that you are happy with the service we provided and appreciate your kind words.
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Review titled Issue with nephrostomy
Rated 5 stars out of 5
by Susan N - Posted on 04 August 2023
I have been having an ongoing problem with my nephrostomy. The staff at Kingston crescent surgery and the district nurses have been kind, helpful and fast to help sort my issue. The skin infection and abscess appear to have gone (thank goodness) I’m now waiting for the hospital to arrange a date to remove the left kidney. Thank you for all your kindness, support and help.
Visited July 2023
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 11 September 2023
Thank you for your kind comments, we wish you well and hope you will be on the mend shortly.
Provided by Working Feedback
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Review titled Appointment with fragility team
Rated 5 stars out of 5
by Carol S - Posted on 07 August 2023
This was my first appointment with this team I felt listened to and was treated with respect and empathy I did not feel rushed the ongoing involvement will help me
Visited July 2023
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 11 September 2023
Thank you for taking the time to leave feedback, we will share your kind words with the team.
Provided by Working Feedback
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Review titled New receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 07 August 2023
My appointment had been cancelled but as I was near I went into the surgery for some help with another query. The lady on reception was so lovely and helpful. She gave me good advise and helped me how she could. While I was there someone else got very rude to her as they could not get an appointment. I agree with them as the system is rubbish and its so hard to get medical help when needed. However its not this receptionists fault and she dealt with the angry man very well. I just hope that she does not loose her spirit too soon.
Visited July 2023
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 11 September 2023
Thank you for taking the time to feedback your recent experience. We are really pleased to hear you found our receptionist so lovely and helpful. Unfortunately, we are seeing an increase in rude / aggressive patients attendance which has impacted our recruitment and retention (in the city as well as within the surgery) - although these incidents are still very fortunately in the minority. Thank you for your comments, we will pass this on to the receptionist who I am sure will find them reassuring. It is absolutely not the receptionist fault if patients find our system tricky to navigate or access difficult; our team are always very happy to help advise and signpost patients to any services or resources that may help.
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Review titled Tetanus booster
Rated 5 stars out of 5
by Nicholas T - Posted on 07 August 2023
The staff and surgery seem to be very efficient with what might be termed routine medical matters. No complaints....
Visited July 2023
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 11 September 2023
Thank you for your kind feedback.
Provided by Working Feedback