Kingston Crescent Surgery
92 Kingston Crescent, North End, Portsmouth, Hampshire, PO2 8ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Your recent appointment
Rated 4 stars out of 5
by David B - Posted on 02 January 2024
The appointment was made as suggested by the Audio department at QA hospital, this was because I needed to be referred for an hearing test? It is appreciated that the NHS do an amazing job and they are under much pressure at all times, so I found having to make this appointment a bit strange as the Audio Department knew the hearing test was required but still had to receive a referral from my doctors surgery? surely this is a waste of time and resources which I'm sure the NHS could do without??
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 18 March 2024
Thank you for your feedback. I understand your point of view however, often a referral is required from the Practice as part of the procedure.
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Review titled Your recent appointment
Rated 3 stars out of 5
by Anonymous - Posted on 04 January 2024
I tried to make a booking in advance because of my job HGV driver/ Europe And fitting it in on my time limit? I know that a lot of people are registered to the practice, So I had to leave for a later date When you think about Cancer and how quick it is to develop ?
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 18 March 2024
Thank you for your feedback. We book appointments 1 week in advance, this is due to evidence that when appointments are booked further in advance, this increases the amount of Did not attends.
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Review titled Blood test
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2024
Had my appointment booked straight away for the nurse to take blood completely painless and was all done within 5 minutes
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 17 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled Check up ent appointment
Rated 5 stars out of 5
by Tony C - Posted on 08 January 2024
I had a hip op on the 19th Dec had to see the doctor on the 2nd Jan for a check up with the op could not get in with my doctors in Cosham couldn't even get through to them on the phone so I spoke with my cancer nurse who got me in at Kingston crescent so much more different to Cosham the the lady on the desk was friendly and helpful putting me at ease from the start went in to see the doctor on time very pleased with the outcome of the appointment
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 17 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled Blood test
Rated 4 stars out of 5
by Anonymous - Posted on 02 January 2024
Two phlebotomists dealt with my blood test. I have difficult veins! Both were extremely kind and reassuring throught the whole process.
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 05 January 2024
Thank you for your kind words, we will pass this on to the team.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 1 star out of 5
by Margaret M - Posted on 17 January 2024
I havnt had an appointment at Kingston surgery , This is a concern as has someone else been to surgery and my information has been used My last visit was at cosham I’ve given low scores as never when to Kingston surgery
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 18 March 2024
Thank you. We are sorry you have clearly been contacted in error, in the future if you receive a feedback request and you have not attended, please ignore the request.
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Review titled Your recent appointment
Rated 4 stars out of 5
by Emma W - Posted on 02 January 2024
Doctor/nurse very nice explained everything. Receptionist was very rude and not very helpful. just because I couldn’t sign in on appointment screen as it wasn’t letting me.
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 18 March 2024
Thank you for your feedback. We are sorry that you found the receptionist to be rude, we will share this with our team, to enable learning to be taken from your experience.
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Review titled My experience
Rated 2 stars out of 5
by Maria P - Posted on 02 January 2024
4 months and I can't make an appointment, they only make an appointment over the phone and no one answers, I went to the customer service desk and they didn't do anything.
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 18 March 2024
We are sorry that you have been unable to gain access when needed. We would advise that currently all areas of the health service have capacity issues and demand is often more than we can safely provide.
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Review titled My experience
Rated 5 stars out of 5
by John W - Posted on 09 January 2024
The young lady/Nurse was excellent. I hate seeing blood coming out of my body & I hate needles. She was very cool & considerate & I felt very little (no pain at all?)
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 17 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to the team.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
I was seen promptly and the blood test was done professionally and quickly. My results were soon viewable online.
Visited January 2024
Provided by Working Feedback
Review titled Kingston Crescent Surgery
Replied on 17 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback