Kingsway & Bramingham Surgery
Kingsway Primary Care Centre, 385 Dunstable Road, Luton, Bedfordshire, LU4 8BYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude and unprofessional reception team
Rated 1 star out of 5
by Nazifa Khushbin - Posted on 15 December 2023
Tried to book an appointment and every day I tried in the morning from 8:00 to 9:20. After this they said there is no available appointment for today. Always keep you in line for long time and then don’t give appointments. The receptionist was very rude too. They act too bossy and not helpful. Do not recommend them for any one
Visited December 2023
Review titled Kingsway & Bramingham Surgery
Replied on 19 December 2023
We would like to apologise that you where unable to get an appointment when you called, we do experience a lot of calls during the time frame that you have mentioned, We will soon be combining Bramingham and Kingsway Practices together, this will help to make more appointment availability, and reduce the time wait for calls to be responded too. We will also address with the administration team that you found the reception staff rude and not helpful in our team meetings as this is not part of our values, that we expect for all staff to be led by.
Provided by Care opinion
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Review titled Terrible practise
Rated 1 star out of 5
by Jurgen Ewel - Posted on 17 September 2023
This being the third time my prescription comes to me late.For me this is a big big deal. You say it should be ready on five days,no chance.This time l have had a very stressful four days.l just hope l will receive it Monday.
Visited September 2023
Kingsway & Bramingham Surgery has not yet replied.
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Review titled Diabolical service !
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
I went in nearly 2 weeks ago to ask for a medical summary, was asked to complete a request form, according to which it would take 7 days, 2 weeks on and it still hasn’t been done. Spoke to the practice today only to be fobbed off ! The medical secretary quite conveniently was in a meeting and not able to take my call, but she managed to pass a message via reception that the request would be ready at the end of the week. The practice goes from bad to worse, they don’t appear to have enough staff, and the ones they do have definitely need to be trained on customer service. Their are never any appointments, you are waiting in a cue for upto 40 - 50 mins at times, it seems to have become the norm to be caller no 35 +
Visited September 2023
Review titled Kingsway & Bramingham Surgery
Replied on 28 October 2023
Thank you for posting your feedback on here. It sounds like it has been very frustrating and that you are finding things unsatisfactory overall. I hope by now that you have received the medical summary that you requested. This service has recently joined ELFT so it has been a period of transition. It would be helpful to speak with you to get more detail and to identify some actions that might remove some of the obstacles you have shared here. If you would be interested in speaking to someone, can you email: elft.communications@nhs.net. If you title the email: 'FAO JF re Kingsway Health Centre' it will be forwarded to me for review. I look forward to hearing from you and hope we can find a way forward.
Provided by Care opinion
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Review titled practice
Rated 1 star out of 5
by Jayesh Shah - Posted on 23 August 2023
what an aweful experience with this practice, been calling them since 8 am in the morning and waited for almost 2 hrs and still no responce again called this afternoon and waited for almost 40 mins and still no answer. all I wanted was a cream that my brother who is pharmacist and a doctor recommended to get for my finger The service is absolute rubbish .
Visited August 2023
Kingsway & Bramingham Surgery has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Claire Hills - Posted on 06 June 2023
I got there five minutes before my appointment and was seen more or less straight away, the lady who done my scan was really helpful, friendly, lovely and took time to tell me what was happening
Visited June 2023
Kingsway & Bramingham Surgery has not yet replied.
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Review titled Extremely competent practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
The scanner was extremely reassuring, competent and empathetic towards me. She answered all questions that my husband and I had and we left feeling very happy and relieved in comparison to what we have felt from other scanners and visits in different surgeries. The surgery itself had no idea that I was booked for a scan and appeared very disorganised, however the lady who attended to me was very competent and would recommend the practice for the procedure I came for.
Visited June 2023
Kingsway & Bramingham Surgery has not yet replied.
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Review titled Fabulous service
Rated 5 stars out of 5
by Gina Louise Lilley - Posted on 06 June 2023
I was unavoidably delayed to my scan appointment, but rang to inform that I was 5 minutes away. I waited a short while having been directed by a polite receptionist. The young lady who conducted my scan was polite, friendly, very smiley and informative. I couldn't have wanted a better experience. Excellent facility, clean, tidy and bright. Good parking too.
Visited June 2023
Kingsway & Bramingham Surgery has not yet replied.
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Review titled Bad behaviour staff
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Totally wrong information about this surgery I have bad experience for making a appointment last for days continue I’m calling 8 o’clock in the morning and 10 o’clock staff response me don’t have any appointment and specially staff have very bad behaviour with patients
Visited June 2023
Kingsway & Bramingham Surgery has not yet replied.
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Review titled Lovely nurse
Rated 5 stars out of 5
by Frances Mitchell - Posted on 06 June 2023
Very professional nurse who carried out my scan. Made me feel comfortable and relaxed. She explained everything to me throughout
Visited June 2023
Kingsway & Bramingham Surgery has not yet replied.
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Review titled Bad reception team
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
Most of the receptionists are very rude and unprofessional. They are not providing enough information. If you want repeat prescription they always ignore emails and to get them One needs to call again and again.
Visited February 2023
Kingsway & Bramingham Surgery has not yet replied.