Kingsway & Bramingham Surgery
Kingsway Primary Care Centre, 385 Dunstable Road, Luton, Bedfordshire, LU4 8BYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Kingsway & Bramingham Surgery.
Reviews
-
Review titled Terrible practice
Rated 1 star out of 5
by Jennifer - Posted on 20 December 2024
You can never get an appointment. Today I was number 1 on the phone and couldn’t get a telephone call from a doctor and have to wait until 4.40 for a call with a nurse. Since it has joined with bramingham it is worse. When I called the surgery at 11.45 I was number 1 for half an hour. It’s not good enough
Visited December 2024
Review titled Kingsway & Bramingham Surgery
Replied on 24 December 2024
Dear Jennifer Thank you for taking the time to feed back to Kingsway & Bramingham Medical Centre. I am sorry to hear that you were dissatisfied with your experience, but pleased that you were able to make an appointment today when you made contact with the surgery. When you spoke to one of our staff, they will have taken details of your request and directed you to the most appropriate clinician. I am sorry that you were disappointed not to be able to speak to a GP today, but we have a wide range of experienced healthcare professionals who can manage a range of conditions. I am also sorry to hear that you spent longer on the telephone than anticipated. We do monitor our incoming calls and move staff to answer telephones when they are busy. You may also have been offered our callback service and I can recommend choosing this when contacting the surgery. The system will keep your place in the queue and call you back when your call is ready to be answered, so that you do not have to spend time holding. Should you wish to discuss your experience further, please do contact Sneha Goswami our Practice Manager, who would be happy to talk further with you. I would also like to extend the opportunity to join our Patient Participation Group to help shape our services for the future. Again, I am sorry this experience did not meet your expectations, but hope that this message will have provided some reassurance to you. Daniel Freeman Head of Operations
-
Review titled Awful reception attitude!
Rated 1 star out of 5
by Lijana - Posted on 17 December 2024
I have changed address couple years ago, and only recently after pharmacy visit I have been told that my GP has my wrong address. I have contacted GP and receptionist is refusing to change my address as they do need a proof (bill). what is special about this surgery? changed address over the phone with Hospital, with dental practice had no issues. could someone tell me why they need my bill? when seeing the doctor or booking appointment i dont need a bill (how do they know its me visiting?) very unhappy with this surgery. 2 years and where the letters been going? why address was not changed originally when I called.....
Visited December 2024
Review titled Kingsway & Bramingham Surgery
Replied on 18 December 2024
Dear Lijana Thank you for taking the time to provide feedback about your experience. I am sorry that you had difficulty updating your address with the surgery. It is a good idea to remember to change your address as soon as you move, so that you will continue to receive important reminders, for example, national cancer screening invitations, which are sent by post. The same applies to other contact information - telephone numbers and email addresses. Other adult household members should also update their details and please also inform us of change of details for children living with you. It is not necessary to provide a copy proof of address. You can do this in person at Reception at either of our site, in writing, or electronically - you can email blmkicb.kbmc@nhs.net with details of your new address. Daniel Freeman, Head of Operations, Primary Care
-
Review titled Poor Service
Rated 2 stars out of 5
by RUMI CHOWDHURY - Posted on 31 October 2024
I checked my NHS App following blood test and it stated there that the GP had called me (did not receive a call), sent me further information following an abnormal test result which I had not received. I went in person to the surgery and made an appointment, confirmed that they had my up to date contact details which they had. I was told that the GP would call me on 31/10/24 between 8am - 1pm although on the App it says 11.40am, however the doctor called at 3.26pm. the doctor rushed through the call taking 5 minutes in total, I had the sense that he was not willing to listen, sent me further information and what really struck me was that there was no empathy!. I can read and understand my blood results and the call was a total waste of my time as there was no value added by the GP and no apology for notes in my record which had not taken place.
Visited October 2024
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Rumi. Thank you for taking the time to feedback about your experience today. I am sorry to hear that this did not meet your expectations. I shall ask the Practice Manager to make contact with you next week to discuss your concerns about the timing of the call and the entries in your medical records. Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust
-
Review titled Rubbish
Rated 2 stars out of 5
by Jen - Posted on 19 August 2024
I have now been sitting 25 minutes at caller 4 nothing has happened. Does anyone even sit in the offices or do we just get left, or held at a number why they answer other calls, I have been with this doctors for almost 10 years and still o struggle to get anything!! Do not register with this doctors I will be leaving here
Visited August 2024
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Jen Thank you for taking the time to feedback about your experience. I am sorry to hear that you had a long wait when you made contact. I wonder if you would like to share your experience further with us? If you email blmkicb.kbmc@nhs.net and mark your email "For the attention of Daniel Freeman" I will be happy to discuss further. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust
-
Review titled GP and Staff not help full
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2024
Surgery staff not help full behavior very bad with us. .Surgery manager/secretary not available to talk about difficulties. Hospital referrals take took long. Look like referrals secretary have no time to see our referrals and follow up. Even we call on 8Am we need wait around 2 hours on phone to speak with staff for appointment or other help. I think they need to change management and bring new staff all surgery.
Visited July 2024
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Patient Thank you for taking the time to feedback about your experience. I am sorry to hear that this did not meet your expectations. I wonder if you would like to share your experience further with us? If you email blmkicb.kbmc@nhs.net and mark your email "For the attention of Daniel Freeman" I will be happy to discuss further. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust
-
Review titled Dreadful service continues
Rated 1 star out of 5
by Eileen Carroll - Posted on 11 July 2024
I posted earlier regarding a. two hour wait and disconnection. That was on the investigation results line. I then rang back to the enquiry line hoping for the information I needed. Another two hour wait only to be disconnected again! Is anyone answering the phone at this practice today? How disrespectful of patients requiring advice, information and results to disconnect them after a long wait. We are informed that calls are recorded for training and monitoring purposes therefore there is awareness of this practice towards patients. Time to stop.
Visited July 2024
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Eileen Thank you for taking the time to feedback about your experience. I am sorry to hear about your long wait and subsequent disconnection. I wonder if you would like to share your experience further with us? If you email blmkicb.kbmc@nhs.net and mark your email "For the attention of Daniel Freeman" I will be happy to discuss further. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust
-
Review titled Dreadful service
Rated 1 star out of 5
by Eileen Carroll - Posted on 11 July 2024
This morning, 11th July 2024 I rang to request some X-ray results. X-ray performed on the 6th June 2024. I was number 3 in the line and held on for two hoursbefore being cut off at the practice end. Last week when I rang to get these results it was over an hours wait. Again at number three. How can that be? It doesn’t make sense. When you finally manage to speak to a receptionist they are rude, dismissive and downright unhelpful and incompetent. The situation at Brammingham has not improved since the merger, if anything it is more abysmal than ever. If extra staff are required then employ them. Stop treating patients as a faceless inconvenience. Perhaps if the practice was paid by the number of patients actually seen, instead of the number of patients on its books this situation would improve. Rapidly.
Visited July 2024
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Patient Thank you for taking the time to feedback about your experience. I have responded to a separate review and I am sorry that you have experienced further difficulties. Please do let me know if you would like to discuss further. Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust
-
Review titled absolutely rubbish surgery
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2024
this is not the first time this has happened all incoming calls are recorded to my mums home as usual nothing will be done my advise to anyone go else where
Visited June 2024
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Patient Thank you for taking the time to feedback about your experience. I am sorry to hear that this did not meet your expectations. I wonder if you would like to share your experience further with us? If you email blmkicb.kbmc@nhs.net and mark your email "For the attention of Daniel Freeman" I will be happy to discuss further. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust
-
Review titled Major communication issues
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2024
Appointment booking service not fit for purpose. Unable to make appointment due to missed calls, phone cut offs, outdated information re booking process. Issues with aligning with the NHS patient online records. Complaints website links unavailable. Great medical staff but so many appointment issues.
Visited June 2024
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Patient Thank you for taking the time to feedback about your experience. I am sorry to hear that this did not meet your expectations. I wonder if you would like to share your experience further with us? If you email blmkicb.kbmc@nhs.net and mark your email "For the attention of Daniel Freeman" I will be happy to discuss further. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust
-
Review titled Worst management
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
I tried last 6 time to get an appointment for blood test ref waiting for call to speak to receptionist when connected they said there is no appointment for today, told them its a regular blood test consultation book me for another day but they said you have to call tomorrow again. 6 times they did the same.
Visited May 2024
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Patient Thank you for taking the time to feedback about your experience. I am sorry to hear that this did not meet your expectations. I wonder if you would like to share your experience further with us? If you email blmkicb.kbmc@nhs.net and mark your email "For the attention of Daniel Freeman" I will be happy to discuss further. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust