Kingsway & Bramingham Surgery
Kingsway Primary Care Centre, 385 Dunstable Road, Luton, Bedfordshire, LU4 8BYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fabulous service
Rated 5 stars out of 5
by Gina Louise Lilley - Posted on 06 June 2023
I was unavoidably delayed to my scan appointment, but rang to inform that I was 5 minutes away. I waited a short while having been directed by a polite receptionist. The young lady who conducted my scan was polite, friendly, very smiley and informative. I couldn't have wanted a better experience. Excellent facility, clean, tidy and bright. Good parking too.
Visited June 2023
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Gina Thank you for taking the time to feedback about your experience today. I am pleased to hear of your positive experience at Kingsway Health Centre and the facility. Since posting your review, Kingsway Health Centre is now part of Kingsway & Bramingham Medical Centre. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust
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Review titled Bad behaviour staff
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Totally wrong information about this surgery I have bad experience for making a appointment last for days continue I’m calling 8 o’clock in the morning and 10 o’clock staff response me don’t have any appointment and specially staff have very bad behaviour with patients
Visited June 2023
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Patient Thank you for taking the time to feedback about your experience today. I am sorry to hear that this did not meet your expectations. Since posting your review, Kingsway Health Centre is now part of Kingsway & Bramingham Medical Centre and we are working hard to improve our patients' experience. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust
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Review titled Lovely nurse
Rated 5 stars out of 5
by Frances Mitchell - Posted on 06 June 2023
Very professional nurse who carried out my scan. Made me feel comfortable and relaxed. She explained everything to me throughout
Visited June 2023
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Frances Thank you for taking the time to feedback about your experience today. I am pleased to hear of your positive experience at Kingsway Health Centre. Since posting your review, Kingsway Health Centre is now part of Kingsway & Bramingham Medical Centre. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust
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Review titled Bad reception team
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
Most of the receptionists are very rude and unprofessional. They are not providing enough information. If you want repeat prescription they always ignore emails and to get them One needs to call again and again.
Visited February 2023
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Patient Thank you for taking the time to feedback about your experience today. I am sorry to hear that this did not meet your expectations. Since posting your review, Kingsway Health Centre is now part of Kingsway & Bramingham Medical Centre and we are working hard to improve our patients' experience. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust
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Review titled Beyond useless
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
This practice is completely appalling. The reception team are rude and unhelpful. The prescription team ignore emails and leave you without medication. It is not unusual to send / make multiple emails and phone calls for one prescription which is often still wrong or not even written at the end. There are never any managers available, and it is never clear when one will be at the practice. If you love being patronised, ignored and made to feel like you are in the way, then Kingsway Health Centre is for you! Otherwise avoid it like the plague.
Visited December 2022
Review titled Kingsway & Bramingham Surgery
Replied on 31 October 2024
Dear Patient Thank you for taking the time to feedback about your experience today. I am sorry to hear that this did not meet your expectations. Since posting your review, Kingsway Health Centre is now part of Kingsway & Bramingham Medical Centre and we are working hard to improve our patients' experience. Our Patient Participation Group is looking for new members and I hope that you will consider joining in order to help shape and improve our services? Daniel Freeman Head of Operations, Primary Care, Bedfordshire East London NHS Foundation Trust