Kingsway Medical Centre
Kingsway, Billingham, Cleveland, TS23 2LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2025
Last month I called the surgery and I was caller number six, after being the position for 20/25 minutes I ended up being a few minutes walk away (I was pushing my baby trying to get her to sleep) so I decided to walk there whilst still being on hold. When I got there the receptionist was doing nothing. There was no queue, no phone ringing, no patients. There is always extremely long phone waiting times and I have reason to believe it is unnecessary. Then today I reported via online consult that I was in so much pain that the slightest movement hurt to which I received a text, that you can’t reply to, saying I should visit a pharmacy. I can’t even turn over in bed without screaming in pain so they clearly have not read my Econsult properly. Many co workers and people of the community have expressed their feelings of being dismissed by the staff here and after only being with them for a few short months i shall be moving practices myself.
Visited March 2025
Kingsway Medical Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2025
Been a patient at this practice for many years, during my last consultation I was listen to carefully , explanations about treatment options were clear, I was examined & referred on quickly for further care . An excellent service and very understanding GP . Thank you
Visited September 2024
Review titled Kingsway Medical Centre
Replied on 06 February 2025
Dear Patient, Thank you for your feedback. We are pleased you felt listened to at your recent consultation, and had a clear explanation about treatment options, with a quick referral for further care. We appreciate your positive feedback which will be shared with the surgery team.
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Review titled Rude receptionists and unceremonious removal from practice
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
The receptionists were always abrasive and short when you rang up. I'd often find myself having to mentally gear myself up if I needed to ring, repeating to myself what I would say, and how concisely I could say it, to avoid the inevitable cut off by the person on the other side of the phone. Obviously this is not how anybody should feel when ringing their g.p. however, I stayed there because the Doctors and Nurses on staff were always good. I was with them for 20 years until last year when I received a letter informing me that, because of altered catchment areas, I was no longer allowed to continue being a patient there. I was really upset and rang to see if anything could be done. I was promptly told no (rather unkindly) and that was that. It was very shocking to realise no matter how long you ate with your g.p, a change it catchment can mean you have to leave a surgery you have been with for years, despite not moving house. This combined with the general unpleasantness of the reception staff, means I could never recommend this surgery.
Visited May 2023
Kingsway Medical Centre has not yet replied.
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Review titled Reception Team rude and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2023
Called the Doctors up to ask for a telephone appointment as i was at work and was told that there can make me a appointment for 11am the same day but be face to face i explained to them i cant as i am at work and i even asked if the Port Clarence health centre was open as i work down there to be laughed at and reception say "No " and then she said "well you where offered appointment so nothing else i can do" then hung up made a complaint and the practice superviosr called me to state "what more can we do you where offered a face to face appointment" I said i asked fo a Telephone call of a nurse or GP as there did previous for the same issue and she said "you where offered on touch " again hung up i was refused Telephone appointment my issue got worse so i had to go Private with work medical as i could not speak or swallow and the practice manager is doing nothing about the staff nore communcating with me
Visited April 2023
Kingsway Medical Centre has not yet replied.