Kingswood Surgery
Hollis Road, Totteridge, High Wycombe, Buckinghamshire, HP13 7UNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Julia - Posted on 31 May 2023
Never had any issues with getting an appointment or phone appointment when needed. Staff are always very helpful
Visited May 2023
Kingswood Surgery has not yet replied.
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Review titled Worst GP practice
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2023
Never get appointments when you need the most or really sick and weak. No compassion as a medical practice. It feels like they run a private practice rather then NHS
Visited April 2023
Kingswood Surgery has not yet replied.
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Review titled Unbelievably Bad serivce
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
Appointment system is completely broken. I have spent hours on the phone on many occasions (as there is no way to book on line), when you get past the 'number 12 in the queue' to a 'busy on another line' message - regularly are then cut off. Also get regular messages telling me not to contact the surgery as they are short staffed. Came to a head when my Ukrainian house guest needed a Gynae appointment. I was told to ring back on Tuesday (the day when the Gynae doctor works - yes one doc on one day). I rang on Tuesday but as usual was not able to get through until all appointments had gone and I was told to ring back in 3 weeks when the (singular) Gynae doc was next working. When I said that I was not willing to wait for three weeks to be told the same, they said they would get the doc to ring me in three weeks. That was the best they could do. Eventually my Ukrainian house guest returned to Ukraine for a 2 week visit. In that time she saw a doctor, arranged a scan and got the results. Incredible that she can do this in a country at war but can not even speak to a doctor in the same time line here. On the other hand - I have an on going medical condition that is handled well. I have to an appointment every 6 months (unfortunately I have to ring for these - so back in the queue for many hours). The reminders for the blood test and the appointments are well run. My repeat Prescription is all done on line and I have never had a problem with this.
Visited April 2023
Kingswood Surgery has not yet replied.
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Review titled Difficult to get appointments
Rated 2 stars out of 5
by Anonymous - Posted on 06 April 2023
The person I spoke to was very professional. She fully resolved the issue. However it's a nightmare trying to get an appointment.
Visited April 2023
Kingswood Surgery has not yet replied.