Kirkby Community Primary Care Centre (3)
Portland Street, Kirkby-In-Ashfield, Nottingham, Nottinghamshire, NG17 7AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Doctor
Rated 5 stars out of 5
by Joy - Posted on 16 October 2024
Doctor I saw was understanding and gave me good advice and has book an appointment to see a physiotherapist for the next day unable to book me in today they where fully booked
Visited October 2024
Review titled Kirkby Community Primary Care Centre (3)
Replied on 12 November 2024
Dear Joy, Apologies that it has taken us a while to respond to your feedback. Thank you for your feedback, this is much appreciated and will be shared with the practice team, I know that they will really appreciate this. We have a great clinical team at KCPCC and we thank you for your positive feedback. Thank you, Michelle Vickery Practice Manager
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Review titled Help when needed
Rated 5 stars out of 5
by Pauline Eddishaw - Posted on 21 August 2024
I presumed I had Labyrinthitis and had been taking medication for a month with no effect. I saw Dr specialises in ENT. He soon diagnosed my problem and after a series of manoeuvres helped to alleviate my dizziness. I can’t stress enough how grateful I am for his specialisation and hope this review will help others in the future.
Visited August 2024
Review titled Kirkby Community Primary Care Centre (3)
Replied on 24 August 2024
Dear Pauline, Thank you for your feedback, we have highly trained GP's that specialise in many areas that are always happy to help. Your feedback is much appreciated and will be shared with the practice team. We are committed to delivering good quality care and patient services, so your feedback is really helpful. Thank you, Michelle Vickery Practice Manager
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Review titled Peri - menopause
Rated 5 stars out of 5
by Donna Mitchell - Posted on 20 September 2024
What a breath of fresh air Dr Elgerray is!! I don't visit my GP very often and am not on any other meds but I felt this GP is worthy of a review. Everything you need from a GP appointment, to be listened to, was calm, professional, helpful, offered advice, asked my opinion. For the extra 5 minutes given to me initially this probably saved myself and the NHS so much time and money. I was sorted on my 1st appointment with the correct medication. thinking this was going to be a battle as it is peri menopause, it really wasn't. I am so much better from day one- long may it continue. Keep up the great work Dr Elgerray.
Visited June 2024
Review titled Kirkby Community Primary Care Centre (3)
Replied on 12 November 2024
Dear Donna, Apologies that it has taken us a while to respond to your feedback. Thank you for your feedback, this is much appreciated. Dr Elgerray is a valued member of our team and your kind words will be shared with him and the practice team, I know that they will really appreciate this. We are committed to delivering good quality care and patient services, so your feedback is really helpful. Thank you, Michelle Vickery Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Jason - Posted on 20 May 2024
This is one of the best practice I have ever been to. All the staff are so caring and friendly. Had an appointment today with one of the doctors. He’s was so caring and put me at ease. I couldn’t have asked for anything better. The reception staff were as always welcoming and friendly. Very helpful in booking my next appointment. It’s so lovely to find such a lovely helpful and friendly doctor surgery
Visited May 2024
Review titled Kirkby Community Primary Care Centre (3)
Replied on 21 May 2024
Dear Jason, Thank you for your feedback, this is much appreciated and will be shared with the practice team, I know that they, especially the reception team will really appreciate this. We are committed to delivering good quality care and patient services, so your feedback is really helpful. Thank you, Practice Manager
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Review titled Lovely staff
Rated 5 stars out of 5
by Leigh-Ann Westwood - Posted on 16 January 2024
I rang for an appointment this morning ( non urgent,but important to me). As ever, the receptionist was happy and helpful. She explained the " new system " where surgeries in the area make use of " spare" appointments and send patients to other sites if feasible. Brilliant idea!! I'm happily booked in. So, a huge thank you to Kirkby Primary Care and especially the receptionist team
Visited January 2024
Review titled Kirkby Community Primary Care Centre (3)
Replied on 21 May 2024
Dear Leigh-Ann, Apologies that it has taken us a while to respond to your feedback. Thank you for your feedback, this is much appreciated and will be shared with the practice team, I know that they will really appreciate this. We are committed to delivering good quality care and patient services, so your feedback is really helpful. Thank you, Practice Manager
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Review titled Not the doctors
Rated 1 star out of 5
by Josie - Posted on 30 November 2023
Rang up 2wks ago for a prescription that I only have as I need it the receptionist told me I haven't had this since December last Yr 2022 . I suffer from brain fog and could remember when I had it but I knew I had it this year 2023.... so as I couldn't remember I had to make a appointment for 21st December this year this has left me in pain .... my daughter found the box and low and behold I had it this year in July 2023 .... iv just rang and it was the same receptionist that got it wrong before . so I explained all the above telling her the date ..... she couldn't find it . I read her the name on the box describing it and she was trying to say that she had found it but worded it differently at this stage I just said "look its the same thing . She eventually said she will order it ...... anxiety and stress .
Visited November 2023
Review titled Kirkby Community Primary Care Centre (3)
Replied on 29 December 2023
Dear Josie, Apologies that it has taken us a while to respond to your feedback. I am very sorry that we were not able to meet your expectations on this occasion. Thank you for taking the time to discuss this matter in more detail. This will help improve our service to you and other patients. Thank you for your time and patience. Michelle Vickery Practice Manager
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Review titled Over a month for an appointment
Rated 1 star out of 5
by Paul Mowbray - Posted on 18 January 2023
I’ve just called up to book an appointment to see a GP face to face and was told that the next available appointment is over a month away and that would only be a phone call over the phone. Absolute disgrace ! Avoid at all cost ! I think this practice should be taken into special measures. They only have two gps working there on any given day. The death of the NHS as we know it.
Visited January 2023
Review titled Kirkby Community Primary Care Centre (3)
Replied on 06 March 2023
Dear Paul, Apologies that it has taken us a while to respond to your feedback. I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nnicb-nn.y05690@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled This practice is a waste of time
Rated 1 star out of 5
by Mary Wood - Posted on 14 November 2022
Tried to make an appointment to see a doctor today, started at 8 am this morning. Took me nearly 10 minutes to even get in the queue to have my call answered. Was then no 20 in the queue. 15 minutes later got to number 1 to be told by the receptionist that all the appointments for today had been taken and to phone again tomorrow at 8 am. No doubt I will try tomorrow at 8 am and get the same result.
Visited November 2022
Review titled Kirkby Community Primary Care Centre (3)
Replied on 06 March 2023
Dear Mary, Apologies that it has taken us a while to respond to your feedback. I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nnicb-nn.y05690@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager