Kirkley Mill Health Centre
Kirkley Mill Surgery, Kirkley Rise, Clifton Rd, Lowestoft, Suffolk, NR33 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled High qualifications GP
Rated 5 stars out of 5
by Iryna Harris - Posted on 08 November 2024
I joined this clinic in 2011 and have always been satisfied with everything, but especially in the last three years, when the stress of the sudden death of my husband seriously destroyed my health. Thanks to the high qualifications, extensive knowledge and experience of my GP, life-threatening health problems were identified in a timely manner, in 2023 I had surgery in the hospital and I am currently on the waiting list for a second surgery. I am full of hope that after the treatment I have had I have a chance to return to normal life soon. Sincere thanks to the entire team at Kirkley Mill Surgery for your attention, sensitivity and care.
Visited November 2024
Review titled Kirkley Mill Health Centre
Replied on 18 November 2024
Dear Iryna, Thank you very much for taking the time to post this. Kind Regards Kirkley Mill Surgery
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Review titled The Worst
Rated 1 star out of 5
by Mel - Posted on 13 May 2024
I’ve been with this practise for a few years and continue to get let down. Im a cancer patient & suffer will a learning difficulty. Two month wait if you want a GP appointment, medications removed from repeat prescriptions and changed without being informed, resulting in emergency Hospitall admission. So far it’s took 5days to request a routine appointment with a nurse and still fighting, honestly if you value your health do not join this practice, my battle fighting cancer was easier than trying to be treated like a normal human being at this practise.
Visited March 2024
Review titled Kirkley Mill Health Centre
Replied on 13 May 2024
Dear Patient, please can you contact the surgery and ask to speak to myself (Lisa Andrews), the above is very worrying to us and we would like the opportunity to review your care to see what is happening and how we can help
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Review titled Great Service
Rated 5 stars out of 5
by Tom Rashbrook - Posted on 05 January 2024
I have had an occasion to contact the practice several times within the last couple of months for various medical reasons. The phones are answered in a timely fashion, the receptionists have always been helpful and courteous and appointments made easily and within a reasonable time frame that allows me to see the GP I am familiar with. Sometimes my GP appointments are slightly delayed but I accept this as part of the personal service the GP is providing to the patient in front of me. I have never felt under pressure or rushed when consulting my GP and appreciate the time he gives me. I have absolutely no complaints and remain very thankful of the service I receive.
Visited January 2024
Review titled Kirkley Mill Health Centre
Replied on 12 January 2024
Dear Mr Rashbrook, Thank you very much for taking the time to feed this back. It is greatly appreciated by the team.
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Review titled It's bad for your health
by George - Posted on 28 June 2024
I'm under a doctor there as I have had this serious bone infection for a year and I am still waiting for treatment, by now I would have thought antibiotics at least should have been prescribed but not yet. The anxiety of waiting is just adding to the problem, my thoughts are thank god this isn't cancer or I would be dead by now, dealing with this on my own everyday you must imagine the feelings of despair I feel not knowing if anything will happen. I wonder if doctors ever think they will in some way regain the trust they once had with their patients, I think they should openly tell us what they can or can't do and not keep us in the dark all the time
Visited June 2023
Review titled Kirkley Mill Health Centre
Replied on 01 July 2024
Dear George, Please telephone the surgery and ask to speak to the manager so we can review your care and assist you. Kind Regards Lisa Andrews
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Review titled Very poor practise
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
Joined Dec 22, have a serious health condition, couldn't get an appointment for 2 months, let the practise know I needed a referral for the condition, they didn't bother following that up for 3 months. Online appointments are never available. Aiming to join another practise.
Visited December 2022
Review titled Kirkley Mill Health Centre
Replied on 27 November 2023
Our sincere apologies for not responding we have had some management team changes. If you are still registered with the surgery please contact and ask to speak to me Lisa Andrews (Partner non clinical) to resolve any issues that you may still have. Thank you for your feedback.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 04 December 2023
Its helpful and very good they work really hard for the population I love to go there and I hope they keep been better
Visited December 2022
Review titled Kirkley Mill Health Centre
Replied on 04 December 2023
Thank you very much for taking the time to give positive feedback - this will be greatly appreciated by the team